The Learning Leader Show With Ryan Hawk

Text Hawk to 66866 to become part of "Mindful Monday." Receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 VItaliy Katsenelson was born in Murmansk, USSR, and immigrated to the United States with his family in 1991. After joining Denver-based value investment firm IMA in 1997, Vitaliy became Chief Investment Officer in 2007, and CEO in 2012. Vitaliy has written two books on investing and is an award-winning writer. Known for his uncommon common sense, Forbes Magazine called him “The New Benjamin Graham.” “I guess I was born in Russia but made for America." The two ways to look at life. Like an airport… Where you rush to get through it. Or an art museum. Where you take time to enjoy your surroundings. I think we should treat more days like they’re an art museum. “When you love what you do, your work stops being work and becomes a craft. And no matter what it is, you do it with pride, love, and care.” "In our relationships, we should set a goal, not for someone to love us, but to behave according to our values (to be worth loving) and to be a good, caring partner. We cannot control whether people will love us, but we can control our actions and our behavior." "I'm perpetually in beta. This in beta attitude is liberating, as it gives you the chance to constantly improve yourself; to learn and grow. This doesn't mean you need to be buried in self-help books. You just need to have this in beta attitude." "The best way to guard ourselves against our ego is by thinking of ourselves as evergreen students." Albert Einstein said, "As our circle of knowledge expands, so does the circumference of darkness surrounding it." We should welcome the circumference of darkness wholeheartedly. How Zeno, the founder of Stoicism approached his students: "He did not claim to be a physician-- he saw himself as a patient describing the progress of his treatment to fellow patients in the hospital beds beside him." When Vitaliy's mother died (he was young), it made him appreciate his dad much more. I think we’d all be better off if we made the most of the time we have with the people we love and never take them for granted. What Vitaliy learned from Warren Buffett? He was not a present dad. It's important to be in your kids lives. It's a gift to get to drive your kids to school. Sit side by side with your children and talk (car rides, sit at the bar at restaurants, go on walks) Vitaliy plays chess and he loses a lot... "Losing is part of tuition." Seneca said, "Time discovers truth." Attention is the currency of time. "Writing is the most important thing that happened to me." Spend two hours a day organizing your thoughts. Writing helps you do that... "Create a connection between the unconscious and conscious mind."

Text Hawk to 66866 to become part of Mindful Monday. Join 10''s of thousands of other Learning Leaders and receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 Paul Smith is one of the world’s leading experts on organizational storytelling. He’s the author of multiple best-selling books including Lead with a Story (which is now in its 11th printing, and published in 7 languages around the world), Sell with a Story, and The 10 Stories Great Leaders Tell. Notes: “Decide what values you want your organization to have. Then find and capture stories that illustrate them. Remember, if you don’t have strong company value stories, you probably don’t have strong company values.” Fill your story with surprises to pique your audience's interest and memory. Often the best way to spread a company’s values and culture are through stories. Use stories to forge strong relationships between diverse team members. Stories can be used to inspire employees, even when times are tough. – You could spout nonsensical motivational phrases about “giving it 110 percent” – or you could tell an inspiring story. A successful story is comprised of only three ingredients — you need context, action, and the result (CAR). As NYU social psychologist Jonathan Haidt observes, “The human mind is a story processor, not a logic processor.” Your job is to help the other person make a decision. To do that, they need to rely on both logic AND emotion. “Your first objective in a sales call should be to get buyers to tell you their stories, not the other way around." The James Watt story – Keep 1 or 2 small vital pieces of the story and save them for the end. The aha moment. The surprise makes it more memorable for your audience. Asking better questions… Instead of saying, “What keeps you up at night?” Ask… “Tell me about a moment…” You can also use this when walking home from the bus stop with your children. Instead of saying, “How was school today?” Ask, “Tell me about your day at school…” "We generally don’t tell our personal stories at work because we work with strangers. They remain strangers because we don’t tell our personal stories. You have to break the cycle.” “Sometimes getting your employees to be more creative isn’t the problem. The problem is getting their less-than-imaginative boss to give them the space to invent. Innovation isn’t a linear process. Inventors need the freedom to play with ideas to see what fruit they will bear. A well-meaning boss might think he’s doing his job by keeping his team focused on the most productive areas to explore. But when you insist on knowing what the fruit will be before allowing the play, many of the most revolutionary discoveries might stay undiscovered.” “Many of life’s failures are people who didn’t realize how close they were to success when they gave up.” The most effective stories play on people’s emotions. – We can take an example from Texas, which in the 1980s was ridden with so-called “litterbugs.” The government tried its best to combat littering by appealing to emotions, and publishing advertisements that showcased a person weeping at the sight of environmental destruction due to litter. While touching, these ads had no effect. The worst litterers were people with little concern for the environment. So, the government changed directions, What did they do? (Don’t mess with Texas) Literally. The slogan was developed by the Texas Department of Transportation for an anti-littering campaign. “It's not just a prideful remark, trying to pick a fight,” says Jeff Austin III, commissioner of the Texas Transportation Commission. “It's don't litter in Texas, don't mess up Texas." There are three types of learners: 40 percent of us are visual learners, 40 percent are auditory learners and the remaining 20 percent are kinetic learners. Stories attract all three – a story’s imagery influences visual learners, the vocabulary appeals to auditory learners, and the emotions and feelings connect with kinetic learners.

Text Hawk to 66866 to become part of Mindful Monday. Join 10's of thousands of other Learning Leaders to receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 Notes: AJ Hawk is the all-time leading tackler in Green Bay Packers history. He won a National Champion at Ohio State University and was voted captain of the Green Bay Packers Super Bowl-winning team (2010-20110 He was inducted into the Ohio State University Hall of Fame in 2019. Currently, he is a co-host on The Pat McAfee Show which airs weekdays on YouTube. (AJ is my younger brother) Keith Hawk spent 30+ years as a sales leader. At one point, more than 1,000 people were in his charge. Keith now regularly speaks around the world on such topics as Leadership, Principled Negotiation, Consultative Selling, and Building Thriving Corporate Cultures. He is the co-author of two popular business books, Get-Real Selling, and Terrific – Five Star Customer Service. (Keith AKA "Pistol" is my dad) Pat McAfee is a future billionaire and the founder/CEO of Pat McAfee Industries. He's the host of "The Pat McAfee Show" which airs weekdays on YouTube from 12:00-3:00. Pat recently agreed to a deal with FanDuel which has them spending more than $140 million to be the title sponsor of his YouTube progrum. Prior to launching his media career, Pat was named the "punter of the decade" from his time booming balls for the Indianapolis Colts. Pat is also a WWE color commentator, professional wrestler (he once wrestled Stone Cold Steve Austin), and analyst on ESPN's College GameDay. In WWE, fans and critics often deem Pat as one of the greatest color commentators of all time for his humorous comments, his energy, and his charisma. “When you grow up you tend to get told that the world is the way it is and your life is just to live your life inside the world. Try not to bash into the walls too much. Try to have a nice family life, have fun, save a little money. That’s a very limited life. Life can be much broader once you discover one simple fact: Everything around you that you call life was made up by people that were no smarter than you. And you can change it, you can influence it… Once you learn that, you’ll never be the same again.” - Steve Jobs quote that Pat has hanging up in his studio. "I view life as a movie." - Pat McAfee Keys to a great marriage: Pistol - "On our wedding bands, we had "C, C, C" engraved. They stand for: Communication Consideration Cuddling Questions from fans of The Learning Leader Show: Haley Erickson – CPA: What an achievement! I glean so much from your work and am thankful you share this material with the world. My question: Who is one of the most impactful people in your life and how have they impacted you? Rob Stevens, Leadership Consultant: This is very personal to me. I’m curious what your dad would say about adding value as more and more people get beyond 60. I see a lot of older people, with a lot of wisdom and experience, either retiring or getting pushed to the side. I’d be interested if he has any ideas on how those of us that are over 60 can continue to make significant contributions. It’s kind of the question that you like to ask about advice for kids just out of college wanting to make a difference only the other end of the spectrum. David Salvador - VP at Gogo Aviation: Congratulations Ryan! "What is the most impactful investment you can make in yourself for your career?” The draft: It's your birthday dinner. None of your family or close friends can make it. You can invite any person in the world and they will be there. Who are your 5? Pistol: Steve Martin, Pete Rose, Paul McCartney, Al Michaels, James Taylor Ryan: The Rock, Dave Chappelle, Dave Matthews, Peyton Manning, Doris Kearns Goodwin, Taylor Swift AJ: Tom Cruise, Amelia Earhart, Sean Casey, Tiger Woods, Tim Dillon

Text Hawk to 66866 to become part of "Mindful Monday." Receive a carefully curated email from me... Each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 Cody Keenan has written with President Barack Obama since 2007, working his way up to chief speechwriter. He’s been named the “Springsteen” of the Obama White House, even though he can’t play an instrument, and Obama calls him “Hemingway." His first book, Grace, became an instant New York Times Bestseller.  Notes: The use of productive paranoia. Cody said, “I was so afraid to fail that I would do anything to succeed.” – We can use fear as fuel… Storytelling – As a speaker, it is our job to help the people in the audience see themselves in the place of the hero in the story. When you’re preparing for your next team meeting or town hall address, think about that and how you tell the stories that you do. Singing at the Eulogy in Charleston - If you want an A+ performance, you have to choose to go for it. You can get a B by playing it safe, but you won’t perform with excellence unless you have the courage to go for it. In less than 10 years, Cody went from mailroom intern in Congress to chief speechwriter in the White House. My goal is to "write a speech that sings."  ‘In less than 10 years, I went from mailroom intern in Congress to chief speechwriter in the White House,’ President Obama said he relied “on Cody not just to share my vision, but to help tell America’s story.” “He’s a brilliant writer. He’s relentless.” The first speech Cody wrote was for Senator Ted Kennedy. Right after President Obama’s 2004 Democratic convention speech that put him on the map. You write: “To see someone else speak words I’d written sent electricity right up my spine and out my hair.”

Text Hawk to 66866 to become part of "Mindful Monday." Receive a carefully curated email each Monday morning to help you start your week off right. Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12  https://twitter.com/RyanHawk12 Ted Rath the VP of Player Performance for the Philadelphia Eagles. Prior to coming to Philadelphia, Ted spent three seasons (2017-19) with the Los Angeles Rams as the head strength and conditioning coach. In 2017, Ted was named the Strength Coach of the Year by the Professional Football Strength and Conditioning Coaches Association, an award voted on by the league's strength and conditioning coaches. Los Angeles finished as the healthiest team in the NFL based on adjusted games lost due to injury. *At the time of this recording, the Philadelphia Eagles are currently the only undefeated team in the NFL. Notes: Do your habits today align with your goals of tomorrow? What is your daily process? If you set big goals, what actions are you taking to get closer to achieving them each day? The greatest players LOVED being coached. They demand it and are seeking it. Do you? Are you seeking out a coach? Are you asking for it? What processes do you have in place to get feedback, learn, and get better? How to Lead Others: Most of us want 3 things To feel APPRECIATED in their environment. To feel PROTECTED by those in charge of them. To feel that they are a part of something BIGGER than themselves. Do this through connecting. To connect, you must have trust. To build trust, you must be vulnerable. Once you allow yourself to be vulnerable, you can earn trust. Be an active listener. Listen to connect instead of listening to reply. The greatness of quarterback, Jalen Hurts: Sets high standards for himself: The standard is the standard Loves being coached Constantly works on his craft Stoic: He's calm, consistent, and poised. Ted was part of the decision-making team when deciding the next head coach for The Eagles: Nick Sirianni's five core values: connecting, competition, accountability, intelligence, and fundamentals – connecting is always first. Getting Fired: "It was my 7th year with the team. We had gone to the playoffs the prior year 2014 in Jim Caldwell’s first year. In 2015 we started out rough at 1-7 through the first half of the season. We played in London that year, and before leaving for the airport we fired our OC, OL, and asst OL coach. Through the staff shuffle, I ended up helping coach Special Teams during the second half of the season. Our Equipment Manager told me during practice on the first day in London as they were setting up my headset. We ended up finishing strong and going 7-1 in the second half of the season (our only loss was the Thursday night hail mary that Aaron Rodgers completed to Richard Rodgers). After we came back home from London we fired our team President and GM. At the end of the year, the new GM told me he had to let me go to make it look like they were making significant changes in the media." "The climb is about one step at a time." The obstacle is the way: Discipline and perception let you clearly see the advantage and the proper course of action in every situation, without the pestilence of panic or fear. Control your emotions and keep an even keel. How you react to every situation is YOUR CHOICE. Find the opportunity in the obstacle. Self-Discipline must be combined with logic while working through obstacles. Be honest with your self-assessment. Failure is part of all successful team and individual journeys: You don't need to fear it, you just have to refuse to let it beat you We either WIN or LEARN Fail Forward Trials in life will not define you... How you respond to them will. Persistence helps you get what you want, but CONSISTENCY helps you keep what you have earned. Consistency creates trust.  

Text Hawk to 66866 to become part of Mindful Monday. Receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 Julian Treasure is a sound and communication expert. His TED Talk, “How to speak so that people want to listen” is in the top 10 TED talks of all time and collectively, his 5 TED talks have been listened to more than 100 million times! He is also the best-selling author of How to be Heard and Sound Business. Notes: "I was taught this exercise many years ago by a wise old friend named Charlie. I was bemoaning someone being in my way and Charlie put his hand on my arm. “You know, resentment is like drinking poison and expecting the other person to die,” he said. When we’re unconsciously in the habit of judging and blaming others, it can have a huge impact on our well-being." You can’t judge and love at the same time. Being judgemental is the opposite of being curious. "Being judgemental comes from ego and from darkness in the soul." Julian's values: Write them down. Be clear. They help you make decisions... Faith - A decision that all will be well Love - Wish people well Acceptance - Go with the flow Gratitude - Be focused on the half-full bit of the glass There are 4 foundations that we can stand on if we want our speech to be powerful and make change in the world HAIL - To greet or acclaim enthusiastically H - Honesty - Be clear and straight A - Authenticity - Be yourself I - Integrity - Do what you say. Be your word. L - Love - Wish them well. “If you’re really wishing someone well, it’s hard to judge them at the same time.” 7 deadly sins of speaking Gossip Judging Negativity Complaining Excuses Exaggeration Dogmatism Listening is a skill. Hearing is a capability. Listening is making meaning from sound. You can practice it and master it. As leaders, we need to continue working on this skill to ensure the people we’re leading know they are heard and seen. We all can picture that bad boss that looked at their phone while we talked to them. Let's not be that person. Listening is making meaning from sound...

Text Hawk to 66866 to become part of "Mindful Monday" -- Join 10's of thousands of other Learning Leaders who start their week with a curiosity-inducing email. Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 Donald Miller is the Founder/CEO of Storybrand, a marketing company. He is also the Founder/CEO of Business Made Simple, an online platform that teaches business professionals everything they need to know to grow a business and enhance their personal value on the open market. He is the author of several books including the bestseller "Building a StoryBrand." We recorded this podcast in front of a live audience at my 2022 Growth Summit in Nashville, TN. “I don’t think any of us should trust fate to write the story of our lives. Fate is a terrible writer.” – It’s on us to take ownership of our lives and write our own stories. The 4 Roles We Play In Life: The Victim - The character who feels they have no way out The Villian - The character who makes others small The Hero - They accept their own agency. They know what they want. They face their challenges and transform. The Guide - The character who helps the hero How do most value-driven people see themselves? They see themselves as an Economic Product on the Open Market -- (be a good investment to attract further investment) “They are obsessed with getting people a strong return on the investment made in them. People who are obsessed with being a good investment attract further investment and get to enjoy more personal economic value. When you offer greater economic value within the economic ecosystem, you are paid more, given more responsibility and promotions, and are sought after by customers looking for value. In business, your boss may really like you, but in large part, they see you as an economic investment. There is nothing wrong with that. So how do we become ridiculously successful? By making other people absurdly successful.” They are relentlessly optimistic - Staying optimistic, you dramatically increase the chances that at some point you will succeed. The more optimistic you are, the more willing you will be willing to try. Successful people fail all the time. The difference is their willingness to keep trying. They know the right way to engage in conflict - Conflict-avoidant people are rarely chosen to lead. All human progress happens by passing through conflict. They have a bias towards action - “There is one thing every successful person has in common: They have a bias towards action.” They don’t let ideas die on the vine. They take action to make those ideas happen. " Fear is a manipulative emotion that can trick us into living a boring life."  

Text Hawk to 66866 to become part of "Mindful Monday." Full show notes at www.LearningLeader.com Twitter/IG  @RyanHawk12  https://twitter.com/RyanHawk12 Julia Boorstin is CNBC’s Senior Media & Tech Correspondent. She covers media with a special focus on the intersection of media and technology. In 2013, Julia created and launched the CNBC Disruptor 50, an annual list she oversees, highlighting the private companies transforming the economy and challenging companies in established industries. She’s the author of a new book called, “When Women Lead - What they achieve, why they succeed, how we can learn from them." Julia’s parents inspired her to pursue hard things and instilled in her a love of asking questions. As parents, we should do the same. Asking questions is a sign of respect and that you care. We should ask more questions than we answer both at work and at home. Approach people with curiosity. It’s how we show that we care. Julia found a unique way to add value to her employer: Creating the Disruptor 50 list. It’s important for us to find unique ways to add value to our company and do work that inspires us at the same time. It’s evident that Julia loves it and because of that, both CNBC and Julia win. She has taken an entrepreneurial approach to her career at CNBC and has come up with and championed many ideas that have been impactful and built her career. She shares how you can do that too… Julia shares her preparation process for interviewing a powerful leader like Sheryl Sandberg or Bob Iger. "I didn't have a background in business. I had to over-prepare." How to become a talent magnet and attract effective leaders to want to work for you... She shares the biggest takeaway that you learned from interviewing thousands of CEOs and executives including Katrina Lake, Gwyneth Paltrow, Whitney Wolfe Herd, Jennifer Hyman, and more. Advice Julia got from her dad: "The road is always better than the inn." Enjoy the process. "The best way out is always through." Don't look for shortcuts. "I can't go on, I can't go on, I'll go on." Be persistent. How to build confidence? Get the reps... Do it a lot. Confidence is built through action. Commonalities of excellent leader: Humility Focus High adaptability quotient Communal leadership Empathy "Make your own characteristics a superpower." Life/Career advice: Be willing to fail It's a volume game Be prepared for brainstorming meetings. Have a portfolio of ideas. Julia's book writing process: She interviewed 120 leaders What can men do to be supportive? "Men need to understand the statistics. Diversity = more value." Be a talent magnet. Be honest about what you don't know.

Text Hawk to 66866 to become part of "Mindful Monday." Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12  https://twitter.com/RyanHawk12 Mayor Eric Adams has served the people of New York City as an NYPD officer, State Senator, Brooklyn Borough President, and now as the 110th Mayor of the City of New York. Notes: When Eric was 15, he was beaten by a police officer. “Instead of saying woe is me, I said why not me?” He became a police officer... Mentor, Reverend, and Civil Rights Leader, Herbert Daughtry, encouraged him to change the system from within. If you have a problem with a system, try to change it from within. Instead of complaining about it, do something about it. Take action. A mindset shift: “There is something I’m supposed to learn from this.” – Shifting our minds from blaming and complaining to asking ourselves, “What can I learn from this?” Mayor Adams became President of a Black officers association before founding his own group, 100 Blacks in Law Enforcement Who Care. The New York Times has called Mayor Adams, “The mayor who never sleeps.” - He's known to be up early working and go out late at night… Including going to clubs like Zero Bond (a private club) and not being afraid to take pictures with fellow New Yorkers while holding a vodka/soda in hand… Being perfectly imperfect. Authenticity, being genuine. Mayor Adams goes out to clubs and drinks with his fellow New Yorkers. He doesn’t hide it. So many politicians put up a facade. An image that isn’t real. Part of his appeal is that he’s real, he’s human… We all want that. Cleaning up his diet – After 9/11, he relied on comfort food (quarter pounder or a bucket of KFC). One day in 2016, he woke up blind in his left eye and suffered nerve damage in his feed, which could have led to amputation. His diabetes was killing him. He switched to a plant-based diet and lost 35 pounds. (and wrote a book about it) “I would rather be a person that is authentic and make mistakes than robotic and be a fake,” Adams says, sitting on the couch in his office. “Folks are tired of just these terrible fake leaders. They’re always trying to live up to someone. Always." What does Mayor Adams think about those who use the phrase, "Defund the Police?" "They don't get it." "After protests, you must do something to protect. You cannot simply protest, you have to protect." “All I can say, have your haters become your waiters when you sit down at the table of success."  

Text Hawk to 66866 to become part of Mindful Monday. Join 10's of thousands of learning leaders from all over the world better understand how you can become a more effective leader. Text Hawk to 66866 for more... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12    https://twitter.com/RyanHawk12 My guest: Patrick Lencioni has written 14 books on business management, particularly in relation to team management. He is best known as the author of The Five Dysfunctions of a Team, a popular business fable that explores work team dynamics and offers solutions to help teams perform better. He's also written The Ideal Team Player, The Advantage, The Motive, and his latest book is called The Six Types of Working Genius.  Notes: Pat loves The Pat McAfee Show because of their candor, humor, and authenticity.  "Humility is a virtue. You can practice it." "Seek first to understand prior to trying to be understood." Be curious. "If we don't understand them, we judge them." The opposite of judgment is curiosity. When you're humble, there is no sense of entitlement. Good teammates? "They take ownership of their mistakes and work to correct them." Must take ownership of it to improve. The Ideal Team Player -- Humble, Hungry, Smart. The Five Dysfunctions Of A Team: Absence of trust - unwilling to be vulnerable within the group Fear of conflict - seeking artificial harmony over constructive passionate debate Lack of commitment - feigning buy-in for group decisions creates ambiguity throughout the organization Avoidance of accountability - ducking the responsibility to call peers on counterproductive behavior which sets low standards Inattention to results - focusing on personal success, status, and ego before team success The Six Types of Working Genius: Wonder – People with this genius can’t help but question whether things could be better in the world around them. They are troubled whenever they see unmet potential, and they are constantly curious and on the lookout for the need to change something. Invention – This type of genius is all about creativity. People who have it, love, to generate new ideas and solutions to problems and are even comfortable coming up with something out of nothing. Discernment – People with this type of genius have a natural ability when it comes to evaluating or assessing a given idea or situation and providing guidance. They have good instincts, gut feel, and judgment about the subtleties of making decisions that integrate logic, common sense and human needs. Galvanizing – This type of genius is about bringing energy and movement to an idea or decision. People who have it like to initiate activity by rallying people to act and inspiring them to get involved. Enablement – People with this type of genius are quick to respond to the needs of others by offering their cooperation and assistance with a project, program, or effort. They naturally provide the human assistance that is required in any endeavor, and not on their own terms. Tenacity – This type is about ensuring that a given project, program, or effort is taken to completion and achieves the desired result. People who have this genius push for required standards of excellence and live to see the impact of their work. Pat’s areas of working genius: “I am naturally good at and drawn to what we call Invention and Discernment, I like to come up with new, original ideas, even when it’s not what’s called for.  And I love to use my intuition to evaluate and assess ideas and plans to see what would be best.  My areas of frustration are Tenacity and Enablement, meaning I struggle to push projects through to completion after the initial excitement wears off, and I have a hard time providing assistance to others on their terms. That doesn’t mean I can’t do those things, because all of us have to do things we don’t like or aren’t good at sometimes. But if I’m in a situation where people are relying on me as their primary source of enablement and tenacity, that’s not good for me or for them in the long run.” Pat is a "discriminating ideator." My areas of working genius: Discernment and Tenacity. The assessment says: “You are good at and enjoy using your intuition and instincts to evaluate and assess ideas or plans, and pushing projects and tasks through to completion to ensure that the desired results are achieved.”  "You are what we call a judicious accomplisher."