The Fraud Boxer Podcast

In this BONUS episode we discuss the the current state of the industry. We discuss our work in fraud prevention, industry events they have attended, and recent trending topics. We talk about the book Brian and writing and the new community series he is starting and the challenges of building that community. This episodes includes (mostly Jordan's) thoughts around the recent controversy surrounding the use of the term "fraud fighter" and the trademarking of that term by SEON and the actions they've taken since. In the end we give a glimpse into our personal lives, including hobbies and family moments. Buckle up, this one is going to make some waves!   Brian Davis: https://www.linkedin.com/in/briandavis21/ https://www.thehouseoffraud.com/   Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/ https://disputedefenseconsulting.com/   ------------- We are loving having Spec as our Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   

Today I am joined by Katie McCarthy (Ex Paypal/Braintree and Pagos)! In this episode we dive deep into the world of key performance indicators (KPIs) in the payments and fundraising industry. Join us in a dynamic conversation exploring the critical role of KPIs in various business segments. From chargeback rates to approval rates and vendor performance, we dissect the importance of measuring and analyzing these metrics for optimal business performance. But it doesn't stop there – our discussion takes a fascinating turn into the realm of decline codes, shedding light on their significance and the ripple effect they can have on overall business operations. The impact of false positives is also explored, adding a layer of complexity to the conversation. Delving into the nonprofit sector, our speakers draw connections between KPIs and the psychology of donor behavior. Uncover the nuances of tracking metrics in the nonprofit world and understand how KPIs play a pivotal role in steering decisions. Join us as we explore the broader context of analytics and decision-making in business, understanding how these themes are instrumental in navigating the intricate dynamics of today's competitive landscape. Tune in for a compelling discussion that illuminates the critical role of KPIs in shaping business strategies and optimizing performance.   Katie McCarthy - https://www.linkedin.com/in/mccarthykatelyn/ ---------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   

We have a big one today!  In this episode I sit down with Justt's co-founder Roenen Ben-Ami to go over their recently released 2023 Chargeback Pulse Report that is full of super interesting numbers and insights!   Jenny Nilsson from Ticketmaster joins us as we go over all the numbers from the report and discuss the massive shift in the chargeback behaviors in the post-COVID world. With a focus on collaboration, training, and the effect of Visa's new regulations, the discussion sheds light on the impact of chargeback management within companies, emphasizing the need for streamlined processes and updated training.  Link to the report: https://9049155.fs1.hubspotusercontent-na1.net/hubfs/9049155/Merchant%20Survey%202023/Justt%202023%20Chargeback%20Pulse.pdf Links to the guests: Roenen Ben-Ami - https://www.linkedin.com/in/roenen-ben-ami-24540b127/ Jenny Nilsson - https://www.linkedin.com/in/jenny-t-nilsson/ About Justt: "Justt is dedicated to helping merchants navigate the complex and costly system for credit card disputes. The company’s smart technology and in-house expertise successfully resolve chargebacks for merchants, automatically reuniting them with their revenue. Justt’s proprietary technology pulls the best arguments to build merchants’ most compelling defense and optimizes results through machine learning." ---------- I'm so happy to have our great partner Spec back as the Q4 sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

On Today's episode I sit down with a former colleague of mine Heath Taylor where he uses his extensive background in information security and cybersecurity from his time in the US Navy and at Live Nation Ticketmaster. He stresses the need for organizations to adopt a proactive approach to identify and respond to potential threats. He also underscores the complexity of operations at large organizations and the significance of cybersecurity within an organization. Throughout the conversation, the significance of finding the right people for a company is highlighted, with a specific focus on clear communication and an analytical mindset in the field of cybersecurity. We also discuss our approach to effective leadership and career progression. Communication emerges as a central theme, with a particular focus on its importance in articulating cybersecurity issues and potential impacts on business operations. The discussion touches on the challenges associated with security posture and inventory management within organizations. We also delve into the complexities of building versus buying cybersecurity solutions, addressing issues such as fake accounts, account takeovers, compromised websites, shared passwords, and the need for improved security measures. Never being satisfied, we even touch on security awareness, secure applications, supply chain attacks, and the need for bug bounty programs as essential components of a robust cybersecurity strategy. Collaboration and partnerships among teams are emphasized as a means to prevent fraudulent activity.    Heath Taylor: https://www.linkedin.com/in/heath-taylor-87519037/   "Heath Taylor is a cybersecurity leader with a wealth of experience in threat intelligence and a proven track record of managing all aspects of cybersecurity for large enterprises. Heath is a seasoned expert in the field and has built and led highly effective technical security teams, delivering industry-leading incident response, corporate security, governance, risk and compliance (GRC), and product security. Heath is a skilled leader in driving security initiatives and has a unique talent for developing innovative security solutions, standardizing security policies, and ensuring regulatory compliance. Additionally, he is known for his ability to create CSIRT/SOC/CTI functions. Heath has led programs that include engineering, strategic planning, risk management, process improvement, and regulatory compliance." ---------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

I've been excited about Entersekt since they day I heard about them way back in Miami in May 2022!  Today I am soooo happy to finally have them on and I am so lucky to have the Chief Product Officer Padheep Sampath be the guest! We discuss passkeys, what they are, and how the future of authentication can look in a hopefully passwordless future!  Pradheep Sampath: https://www.linkedin.com/in/pradheep/ Entersekt: https://www.entersekt.com/ More about Entersekt: "Founded in 2010, Entersekt has grown into a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable products with a track record of success across multiple continents. Today, we proudly protect the digital transactions of over 67 million active users via the Entersekt Secure Platform (ESP) and hold over 60 registered patents that recognize innovation in digital security, payments, and user experience." ----------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!     

Oh wow do we have a big one here! On this episode Jordan sits down with Kim Sutherland who is the VP of Fraud & Identity Strategy at LexisNexis Risk Solutions to discuss what behavioral biometrics are and clear up some confusion about the term. She shares the LNRS approach to the concept with their acquisition on Behaviosec in 2022 and how behavioral biometrics can shape the future of fraud fighting in a number of ways. So lucky to have her on the show!  Enjoy!   Kim Sutherland: https://www.linkedin.com/in/ksutherland365/ LexisNexis Risk Solutions: https://risk.lexisnexis.com/ ------ Today we also welcome Spec back as the Q4 Sponsor!  With the holiday cycle fast approaching, we never know what the fraudsters next scheme will be.  With Spec and their patented no code orchestration platform, you can be ready for them this season with full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!   Please visit www.specprotected.com to learn more and schedule a demo to make your holidays a little more jolly!   

Our boy Alexander is back for another round! This one we just went completely impromptu and just talked about all the fraud things that popped into our head.  What are we seeing lately like fraud coming from a specific credit union in the midwest, what people are doing with multiple account fraud, and so much more!  We might put more of these out with other bros (and gals) and share some less formal interviews that we just learn and ask questions on in real time!  I hope you enjoy!    Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/ https://disputedefenseconsulting.com/

Back in August of 2023 I was invited to do a live taping of my show at PaymentsEd San Diego from the main stage! I brought Brigette Korney from Adyen along for the interview! We cover some of the content from the last episode as well as some new Adyen initiatives!  Sorry for how fast I was talking, I was a little nervous!   Brigette Korney - https://www.linkedin.com/in/brigette-korney/ www.adyen.com

It's finally here!  Listen to my THREE guests join Jordan to talk about recruiting and being recruited!  Meg Hanna from TEKsystems, Audree Wadkins from Hot Topic, and Doug Rubenstein from Manufacturers Bank sit down with Jordan and discuss their approaches to recruiting and interviewing. From call backs to salary negotiations we cover a lot of ground. We touch on outside and inside recruiting and how they differ and Jordan asks questions he's always wanted to about the whole process and why it takes so damn long!  Hope you enjoy!    Doug Rubenstein: https://www.linkedin.com/in/douglas-rubenstein-83198372/ Meg Hanna: https://www.linkedin.com/in/meg-hanna-b1b48316/   Audree Wadkins: https://www.linkedin.com/in/awadkins/    

I have done the impossible; today I sit down with Brigette Korney (!), formerly of Groupon, to discuss her time there and what it was like to leave a role after 13 years.  We talk about her decision to leave for payment processing giant Adyen and how she picked them specifically. We go completely off-script to talk about what is important to us when we are picking a company to work for. What a fun and genuine conversation we had!  Can't wait to have her back on next month LIVE at PaymentsEd in San Diego in front of the entire conference audience! Visit www.paymentsed.org to get registered for that today!    Brigette Korney - https://www.linkedin.com/in/brigette-korney/   ---------------- Today we welcome on newest sponsor Darwinium! The Darwinium platform unifies security with fraud prevention to create complete visibility of customer journeys across every digital touchpoint – Web, Apps and APIs. Darwinium’s unique integration point, running on the perimeter edge via content delivery networks (CDNs), is privacy preserving and low latency. Businesses have a holistic view of customer behavior, from pre-authentication, through account creation, login, change-of-details and payments.  Businesses are better equipped to separate human and automated traffic, protect customers from account takeover, identify scams and social engineering behaviors, block content and promo abuse, and detect fraudulent payments. Darwinium is implemented once, and then covers every interaction a user makes on your website or mobile app. What’s more, these user journeys can be fully configured within the platform and adapted at the click of a button, based on trust and risk. Please give them a warm welcome and visit www.darwinium.com to learn more about their revolutionary product!