The Fraud Boxer Podcast

"With faster payments comes faster fraud"   In the long awaited episode on Faster Payments I sit down with Julie Conroy from Datos Insights (Formerly Aite-Novarica Group) to talk about the world of Faster Payments with names you've all heard like FedNow, RTP, and Zelle. What are they really though and what do they each mean. Payments being faster is something we have asked for for a long time and here we talk about the different types of rails, how they work, who is using them, and of what it means for consumers and businesses alike.  And, of course, we talk the fraud that comes along with it! Enjoy! Julie Conroy: https://www.linkedin.com/in/julie-conroy-6997/ Julie is the Head of Risk Insights and Advisory at Aite-Novarica Group. Prior to time at Aite-Novarica Group, Julie spent a number of years leading the product management team at Early Warning Services, and prior to that was in product and process management roles at a large credit card issuer and as well as an ACH, wire, and SWIFT processor. Julie is fluent in Spanish, holds an M.A. from the Monterey Institute of International Studies and a B.A. from the Michigan State University Honors College.   About Datos Insights: https://www.linkedin.com/company/datos-insights/ Datos Insights are the advisor of choice to the banking, insurance, securities, and retail technology industries—both the financial institutions and the technology providers who serve them. The Datos Insights mission is to help our clients make better strategy and technology decisions so they can protect and grow their customers’ assets. ------------ Today we welcome on newest sponsor Darwinium! The Darwinium platform unifies security with fraud prevention to create complete visibility of customer journeys across every digital touchpoint – Web, Apps and APIs. Darwinium’s unique integration point, running on the perimeter edge via content delivery networks (CDNs), is privacy preserving and low latency. Businesses have a holistic view of customer behavior, from pre-authentication, through account creation, login, change-of-details and payments.  Businesses are better equipped to separate human and automated traffic, protect customers from account takeover, identify scams and social engineering behaviors, block content and promo abuse, and detect fraudulent payments. Darwinium is implemented once, and then covers every interaction a user makes on your website or mobile app. What’s more, these user journeys can be fully configured within the platform and adapted at the click of a button, based on trust and risk. Please give them a warm welcome and visit www.darwinium.com to learn more about their revolutionary product!   

In this bonus post I have edited down the audio from the June 21st, 2023 Linkedin Live Stream featuring Patrick Chen (COO) and Nate Kharrl (CEO) from my Q2 sponsor Spec!  We dive into what "orchestration" and "customer journey" really mean to ME and what it means to them and their product. I hope we did a good job of peeling back the layers of this onion of latest buzz words and how it can affect you and your company directly.  You can find the live stream with video by visiting this link: https://www.linkedin.com/video/live/urn:li:ugcPost:7077313769776820224/ We had some early technical difficulties with the live stream since it was my first one but we made it through with some bonus silliness at the beginning and end!  Again, I'd like to thank Spec for their support this quarter and I hope that everyone reaches out to them for a demo by visiting www.specprotected.com/demo to see them show it to your very own site. It's astonishing. If you want to reach out to Patrick or Nate directly please find their info below!  Patrick Chen - patrick@specprotected.com - https://www.linkedin.com/in/patrickchen30/ Nate Kharrl - nate@specprotected.com - https://www.linkedin.com/in/nate-kharrl/  

This one has been 3 months in the making and finally making its audio debut!  Recorded LIVE at MRC 2023 I sat down with Dave Senci from Mastercard who I have worked with for years. Lately he's been working on their blockchain and crypto offerings as the Vice President of Blockchain and Digital Asset. We dive into what the terms actually mean and what they are as well as some of the actual real world use cases for things like Blockchains and NTFs and how the whole crypto "thing" is more than just coins.  This was a fascinating episode for me to record and still felt like I came away with a better understanding of all these things overall. Enjoy! Dave Senci - https://www.linkedin.com/in/davesenci/ "Dave Senci is a Vice President of Blockchain & Digital Asset. He started at Mastercard in 2010, spending his first five years in Operations and Technology then moving to product management within Cyber and Intelligence Solutions. In Dave’s current role at Mastercard, he focuses on the commercialization and product management of Mastercard’s Crypto, Blockchain and Digital Asset products." ------------ Join our wonderful sponsor Spec and I LIVE on Linkedin Live on June 21st, 2023 at 9 am PT for a discussion on what Orchestration and customer journey ACTUALLY is.  Register here today: https://www.linkedin.com/events/let-sreallytalkaboutorchestrati7069799414394982400/comments/ Spec is the leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!      

"If you're a vendor and you want the best; hire fraud people. They're going to tell you what you SHOULD be building, not what you THINK you should be building."   Today, Brian Davis (That Fraud and Dodgeball) and I just jump on a microphone and just straight up talk fraud. We had an outline before the mics went hot and when they did we just went for it! We cover who he is, where he's been, and both of our approaches to fraud in general. Topics from how to find a fraud job, joining a team, what do to as a leader, and how to execute a strategy. We cover it all, baby! "Brian Davis builds fraud and T&S teams from scratch. He likes to call it organizing the chaos. Now he gets to be an extension of T&S teams and help them build out their strategy to scale T&S to align with their companies lofty goals. His internal goal is to help the community to find their voices and be seen as the true experts they are. Fraudsters work together, so it only makes sense we do too!" Brian Davis - https://www.linkedin.com/in/briandavis21/ That Fraud - https://thatfraud.com/ Dodgeball - https://www.dodgeballhq.com/ ------------ This episode was sponsored by Spec. Spec is the leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!

Darwinium is one of the new companies that is getting a lot of attention. Today I sit down with their founder Alisdair Faulkner the founder (who also was one of the founders of Threatmetrix) to discuss who they are, what they are doing, and why what they are doing with their tool using AI/Machine Learning and how it's completely different than the others these days. It is fascinating!  About Darwinium: "Darwinium’s pioneering customer protection platform takes security and fraud prevention to the edge, removing the operational burden of implementing and maintaining API-based solutions. Darwinium provides complete visibility and control of every digital interaction - across web, apps and APIs - to identify bad behavior, in real time. Businesses can make more accurate, real-time decisions, and take dynamic, tailored remediation that favors the customer and not the fraudster. Its ‘trust nothing’ approach to data privacy encrypts end-user data on the edge and allows businesses to store this encrypted data within their own infrastructure." Alisdair Faulkner: https://www.linkedin.com/in/alisdairfaulkner/ Darwinium: https://www.darwinium.com/ ------------ This episode was sponsored by Spec. Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!

On today's episode we speak with Matthew Friend from Riskified. He is the sales person I mentioned in the popular "What NOT to do and what TO do to sell to Fraud professionals" episode I put out a few months back that I had a very positive experience with. He explains his approach and why he thinks it was successful with me. It's not very often someone can actually get me to buy a whole product with a multi-year commitment but here is how he did it!  Matt's Linkedin: https://www.linkedin.com/in/matthew-friend-5445134b/ Riskified: www.riskified.com Sign up and attend the Riskified Ascend Summit in Nashville in June!  Sign up here: https://www.riskified.com/ascend-summit-2023/   ------------ This episode was sponsored by Spec. Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!  

"If money is changing hands, I need to know where it is coming from"  The world of identity and document verification is ever changing and can be used in more places than you realized. Check in on what is new in that space and some new places you could apply the technology with Erica Liebman from Veriff!  Erica also happens to also be newer in the space so she tells us what it's been like for her so far and what her experience was at her first MRC!  Join us and please don't hold her being a massive Phish phan against her!  Erica Liebman - https://www.linkedin.com/in/erica-liebman-033bb855/ Veriff - https://www.veriff.com/ ------------ This episode was sponsored by Spec. Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!   Hear more on a previous episode they did with Fraud Boxer: https://www.specprotected.com/fraud-boxer-no-code-with-patrick-chen/  

"People need to embrace orchestration platforms more" Recorded LIVE at the MRC last month Alexander Hall sits down with a very vocally exhausted Jordan to go over what we think the coolest new things we saw at MRC and what we think are going to be big in the near and long term future.  Is it AI? Is it ML? Is it another buzz word?  Spoiler, it's not. Find out by listening to us have this conversation LIVE and what we think are the real takeaways from the MRC. The future is coming fast and make sure you are aware of what is out there to answer these quickly emerging trends.  ---------------- Alexander Hall - Alexander@disputedefenseconsulting.com  https://disputedefenseconsulting.com/ Also, today Spec joins the Fraud Boxer family as our inaugural sponsor. We discussed customer journey orchestration in this episode and Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. Please give them a warm welcome by visiting www.specprotected.com to learn more about how they can offer exactly what we discussed today and maybe even see a demo that uses your actual LIVE website! More about Spec: https://www.specprotected.com/ Previous Episode they have done with Fraud Boxer https://www.specprotected.com/fraud-boxer-no-code-with-patrick-chen/  

"We are all in the security space so we should all be good citizens of good security" Cybersecurity and fraud are often very close but not the same and so often we only talk about the bots in our cross overs. On today's episode Jordan sits down with Kevin Gosschalk, the CEO and Founder of Arkose Labs, to discuss what the other current cybersecurity threats are facing the fraud prevention industry such as SMS Toll fraud and new man-in-the-middle reverse proxy exploits.  Cybercrime-as-a-Serivce (CaaS) is bigger than ever and they even have real VC funding now!  Learn all that is happening in this more technical episode so you know what to look for and why you might not be aware of new charges hitting your financials!  Don't forget to use the link below to add Kevin and message him to get a discount code on an RSA full conference registration!    About Arkose Labs: https://www.arkoselabs.com/resource/sms-toll-fraud-reverse-proxy-attacks-cybercrime-as-a-service-fraud-boxer-podcast/   Kevin Gosschalk: https://www.linkedin.com/in/kgosschalk/   About Kevin and Arkose: "Kevin Gosschalk is the visionary founder and CEO of Arkose Labs. Since launching the company in 2016, he has been at the forefront of developing cutting-edge account security and bot management solutions that provide immediate and long-term protection against attacks. The company's unique approach makes it more costly for adversaries to attack consumers' online accounts than the profit they can gain, effectively disrupting the digital commerce landscape. Under Kevin's leadership, Arkose Labs has achieved remarkable growth, raising over $114 million in funding and rapidly scaling its customer base and workforce. The company now counts some of the world's leading B2C businesses, such as Microsoft, PayPal, and Roblox, among its valued clients. Kevin is a proud native of Brisbane, Australia, and holds a degree in Interactive Entertainment from the Queensland University of Technology (QUT). He was recently recognized by QUT as its Outstanding Young Alumnus. Prior to founding Arkose Labs, Kevin worked in biomedical research, using machine vision technology for early diabetes detection, and developed technology to assist adults with intellectual differences in social settings. His diverse background has enabled him to bring a unique, disruptive perspective to the field of fraud prevention, utilizing a gamified approach."

It's a new year with new sales goals and it's right before conference season so the sales managers are hunting and we're all in their sights!    Jordan shares his big lists of what doesn't work and what works in our unique industry. Cambria is back to give her opinion from her sales past on Jordan's list and help us all understand why certain things are done the way they are. Jordan has shared a similar list in the past that is no longer available so it was time to update the list and put it out on Fraud Boxer! Hope everyone gets some value out of this conversation and it is helpful to the new sales folks entering our space.    **There is some swearing in this episode so just be aware before blasting it in your crowded office or car ride with the kids**   -------------------- Cambria Valente - https://www.linkedin.com/in/cambria-hobbs/