Crisis Designer Weekly Podcast

In this episode, Vitaly Glushnev, Head of Global Security Center, and Quentin Fauveau, Regional Security Manager at AXA Partners, share their expertise on the rollout of a new security strategy in 2021. They discuss the objectives of ensuring that all local leadership teams (crisis cells) are sufficiently trained and tested in crisis management Since then, they have conducted 13 full-scale simulations globally, from ransomware scenario to terrorist attacks, earthquakes, and civil unrest. They discuss the benefits of industrialization, testimonies from participants, setting expectations and how to process results.

Amanda Coleman, a seasoned Crisis Communications Consultant and author, shares her expertise navigating crises with honesty and empathy. She discusses common pitfalls organizations face and the critical need for accurate information. Amanda emphasizes prioritizing people over reputation and highlights strategies for building trust amidst disinformation. With insights from her background in police communications, she advocates for proactive training and transparency, underscoring the importance of learning from past crises to improve future responses.

In this episode, Alan Marsh, Senior Business Resilience Manager at Vodafone Group, discusses the concept of "permacrisis"—a prolonged period of instability due to catastrophic events. Alan explains how organizations can manage frequent crises through effective triage and escalation, a dedicated crisis management team, and rehearsing initial meetings. He also emphasizes the importance of consistent meetings, shared understanding, robust reporting, and centralized information repositories.

In this episode, Gautier Porot, Global Crisis Management Practice Leader at International SOS, shares expert insights on creating effective crisis exercises. He discusses identifying and aligning scenarios with organizational risks, involving business experts for accurate information, and balancing scenario intensity to avoid overwhelming participants. He also shares his thoughts on how to embed skill development into exercises and utilizing the five key crisis response pillars.

In this episode, Robert talks about environmental storytelling and human terrain modelling, while Belén reflects on how to apply proxemics (the relation between distances and communication) when designing a scenario. What caught our eye goes from Russian hybrid warfare, Bioshock movie and video games and Youtube misinformation reports. Give us your feedback: podcast@conducttr.com Check us out: https://www.conducttr.com LINKS https://cepa.org/wp-content/uploads/2021/01/CEPA-Hybrid-Warfare-1.28.21.pdf https://twitter.com/daniel_eckler/status/1493230457865003016 https://blog.youtube/inside-youtube/inside-responsibility-whats-next-on-our-misinfo-efforts/ https://www.ign.com/articles/bioshock-movie-netflix https://spherestandards.org/wp-content/uploads/Sphere-Handbook-2018-EN.pdf https://en.wikipedia.org/wiki/Proxemics http://translate.google.com/translate?js=n&sl=auto&tl=en&u=https://innovacionaudiovisual.com/como-usar-las-distancias-en-el-storytelling-inmersivo/ https://en.wikipedia.org/wiki/Say_Nothing_(book)

In this episode, we tap into storyboards as a valuable tool when creating scenarios. Many interesting things caught our eye this week: from real-life complex issues with operational and political implications, cyber-attacks with China links and cool open-source projects and DIY. Give us your feedback: podcast@conducttr.com Check us out: https://www.conducttr.com LINKS https://www.theguardian.com/world/2022/feb/08/canada-ottawa-trucker-protest-extremist-qanon-neo-nazi https://www.france24.com/en/live-news/20220208-canadian-anti-vax-truckers-inspire-copycat-protests https://www.nytimes.com/2022/02/04/business/media/news-corp-email-hack.html https://color.museum/ https://www.youtube.com/watch?v=W8LNj4el3k4&t=2562s https://symantec-enterprise-blogs.security.com/blogs/threat-intelligence/china-apt-antlion-taiwan-financial-attacks https://www.hackster.io/news/mutantw-is-an-esp32-powered-open-source-smartwatch-4bc6fc5018b1?mc_cid=366f7c4b72&mc_eid=dcf0586cf8  & https://shop.espruino.com/banglejs2 https://learn.sparkfun.com/tutorials/light-up-valentine-cards https://daysofpunk.com/book-gallery/punk-rock-book

In this episode, as Russian adversarial activities are on the news again, we talk about our Information Operations toolkit. We explain how it was created, a useful example and how to use its worksheet and cards to inspire and create realistic information environments. As for what caught our eye, we discuss traits of modern ransom attacks, crime scripts and some Elon Musk’s singularities. Give us your feedback: podcast@conducttr.com Check us out: https://www.conducttr.com LINKS https://www.microsoft.com/security/blog/2022/01/15/destructive-malware-targeting-ukrainian-organizations https://fortune.com/2022/01/14/hackers-ukraine-government-websites-messages/ https://www.currentaffairs.org/2022/02/unfortunately-we-are-not-living-in-a-simulation https://www.protocol.com/elon-musk-flight-tracker https://link.springer.com/article/10.1007/s12117-021-09428-9 https://www.safeseas.net/using-crime-script-analysis-to-better-understand-piracy-manifestations/ https://www.conducttr.com/information-operations-design-tools https://teatrodelsoho.com/evento/company/ https://streamlit.io/

In this episode, we invited Rob Walley from Controlled events to talk about risk and readiness in 2022. We review upcoming scenarios and discuss how companies are approaching exercising this year, apart from sharing tips and strategies for crisis design, facilitation and assessment. What caught our eye this week goes from cybersecurity trends and the media battle for the cognitive domain to introducing our brand new hybrid warfare model DUSTS. Give us your feedback: podcast@conducttr.com Check us out: https://www.conducttr.com LINKS https://www.forbes.com/sites/edwardsegal/2022/01/23/peloton-has-fifth-pr-crisis-when-another-tv-character-has-heart-attack-using-exercise-bike https://searchitchannel.techtarget.com/feature/Cybersecurity-outlook-Consultants-cite-5-trends https://foreignpolicy.com/2022/01/26/ukraine-militia-bleed-russia/ https://www.amazon.co.uk/Media-Warfare-Taiwans-Battle-Cognitive/dp/B09HG19F8V https://blog.conducttr.com/dusts-hybrid-warfare-model https://controlledevents.com/ https://www.conducttr.com/practical-guide-to-exercising https://espacio.fundaciontelefonica.com/audioguias/en/blog/audioguia/the-great-imagination/ https://store.steampowered.com/app/746850/Cloudpunk/

In this episode, our guest Krishna Stott, interactive storyteller at BellyFeel, talks about the great line-up of the upcoming conference The Modern Audience (online event, Feb 2nd). We also discuss the importance of interaction in crisis scenario design and we review outstanding videogames and experiences that encourage participation. As for what caught our eye, brand scandals and acquisitions, current reputational risk examples and sci-fi authors' scenarios for the wars to come. Give us your feedback: podcast@conducttr.com Check us out: https://www.conducttr.com LINKS https://www.cert.govt.nz/it-specialists/guides/how-ransomware-happens-and-how-to-stop-it/ https://www.ft.com/content/96801e40-a949-46f7-893f-4c1d8235f7db https://www.msn.com/en-gb/entertainment/music/nestle-gets-its-fingers-burned-over-kitkat-bars-adorned-with-hindu-deities/ar-AASYC2n https://redteamdefense.org/ https://wtdotcom-prod.s3.us-east-1.amazonaws.com/assets/The-Future-100-2022.pdf https://modernaudience.org/ https://www.justwatch.com/us/apps https://ko-fi.com/s/e21c5af578

In this episode, we launch Season 02! To celebrate this, we talk about social engineering and how to think like the attacker in a red-teaming exercise, but we also discuss the brand new Business Continuity benchmarking report and its 2022 insights about BC teams. Some cool items caught our eye this week, from psy-ops agencies and star nurseries to news-trust stats and Slovak games. Give us your feedback: podcast@conducttr.com Check us out: https://www.conducttr.com LINKS https://www.ft.com/content/1e030bbb-a074-4fbd-94c5-94fe579a9a8a https://www.punchdrunk.com/project/theburntcity/ https://www.youtube.com/watch?v=iEJIhDxgHug https://www.bleepingcomputer.com/news/security/hackers-take-over-diplomats-email-target-russian-deputy-minister/ https://reutersinstitute.politics.ox.ac.uk/news/21-findings-reuters-institutes-research-2021-still-relevant-2022?s=09 https://scd.sk/clanky/playable-english-localizations-of-slovak-digital-games-from-the-late-80s-period/ https://www.itgovernance.co.uk/social-engineering-attacks https://www.thebci.org/resource/bci-business-continuity-resources-benchmarking-report-2022.html https://www.youtube.com/watch?v=NaIENOjfnVo https://itch.io/jam/historically-accurate-5