In this episode of the Crisis Designer Podcast, Steve Hather, Chief Risk Officer at Coca-Cola Hellenic, shares his insights on building business resilience. Drawing from over 35 years of experience, Steve discusses Coca-Cola Hellenic’s integrated approach to resilience, encompassing strategic, financial, operational, and reputational aspects.
Steve emphasizes the importance of crisis simulations for preparing teams, highlighting realistic scenarios, leadership buy-in, and proactive communication. He stresses the need to share information promptly during crises to maintain trust and counter misinformation.
Looking ahead, Steve advocates for evolving the risk management role into a "Chief Resilience Officer" mindset, focusing on leveraging opportunities alongside managing risks to drive long-term organizational growth.
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