Waste No Day: A Home Services Motivational Podcast
Brian Burton & Nate Minnich
A podcast devoted to challenging, encouraging, advising, and highlighting the men and women of the home services industry. Whether you are a plumber, electrician, or HVAC technician, you all share the common tension of being both the hero and the villain in the eyes of the customer. Hosts Brian and Nate discuss and interview guests to show how to not only be the hero, but to be rewarded with more than a cape.
Episodes
Mentioned books
Nov 13, 2023 • 57min
The 7 Deadly Objections! Pt.1
The podcast discusses handling objections in the home services industry, emphasizing persistence and learning from failures. It explores the importance of contributions, role-playing customer objections, addressing concerns about service costs, and the repair vs. replacement dilemma in home maintenance.
Nov 6, 2023 • 1h 18min
The Power of Negotiation - Special Guest: Brandon Voss of the Black Swan Group
In today’s show, we interview special guest Brandon Voss of the Black Swan Group. Brandon is an expert trainer, coach, and thought leader serving as president of the Black Swan Group. Starting his entrepreneurial spirit at a young age detailing yachts at 14, Brandon gained diversity of experience eventually adapting the FBI’s hostage negotiation techniques to the business world. Brandon has served as guest lecturer at places such as the USC Marshall School of Business and Georgetown’s McDonough School of Business. He joins the show today to discuss the power of negotiation respective to dealing with clients in the home. Brandon details how tactical empathy employed properly can be the difference between a great deal and a great failure.
6 snips
Oct 30, 2023 • 1h 10min
Chris Yano - How to Properly Market as a Company or Employee!
One of the biggest names in the trades, Chris Yano, explains how you can market yourself as a tech or a business owner, on this special episode of Waste No Day!
Oct 23, 2023 • 1h 7min
7 secrets to explosive growth! with Laura Kelly of Clover PT. 2
Laura Kelly founder of Clover, covers the 7 secrets that helped explode Parker and Sons to $240 million in annual revenue at one location!
Oct 16, 2023 • 1h 9min
7 secrets to explosive growth! with Laura Kelly of Clover
Laura Kelly founder of Clover, covers the 7 secrets that helped explode Parker and Sons to $240 million in annual revenue at one location!
Oct 9, 2023 • 1h 30min
Have a record month in the shoulder season! With Richie Drew and Marty Landry
Richie Drew owns an Hvac company in Myrtle Beach, South Carolina. Marty Landry oversees operations, and together they have grown to 20,000,000 in residential service revenue.
27 snips
Oct 2, 2023 • 1h 32min
Recording in-home conversations with clients! Sebastian Jimenez of Rilla Voice is in your passenger seat.
Sebastian Jimenez is the founder of Rilla Voice, a software used to record and analyze in-home sales conversations for training purposes.
Sep 25, 2023 • 1h 39min
From Electrician to owner of a 16 million dollar home services team - with Tony Zack.
Tony Zack is a master electrician who went from running calls to owning a 16 million dollar business!
Sep 18, 2023 • 1h 18min
Five Million Dollars a year in sales from the east coast with Kevin Polito!
From apprentice to service tech to comfort adviser selling $5 million dollars this year.
Sep 11, 2023 • 1h 36min
Running a call like a Hostage Negotiator! - With Sandy Hein of the Black Swan Group!
Sandy is a 23 year law Enforcement veteran with 10 years as a hostage negotiator. She is now a coach for Chriss Voss's Black Swan Group.
