PowerTips Unscripted

Exploring successful customer communication, the hosts discuss how missteps can cost business opportunities. They share real-life stories, including a dismissive lead response that lost a remodeling chance and a frustrating lawn service experience. Emphasizing the need for clear explanations of industry terms, they highlight how judgment and poor follow-up can erode trust. The conversation wraps up with the importance of empathy, politeness, and maintaining solid relationships in business. Don't miss these valuable insights!

The remodeling industry is highly competitive and some may be tempted to break the rules. Although some may do it intentionally, others may start with good intentions, but over time the line between right and wrong becomes blurred. Thomas Croessmann will be joining the show to discuss the consequences of breaking the rules, which in some cases can result in jail time. Thomas Croessmann is the Managing Partner of Croessmann & Westberg, P.C., a construction law firm in the DC area. The firm is a full-service law firm for construction contractors. Thomas has worked with many of the Remodelers in the Metro D.C. area. Thomas, Victoria, and Mark talk more about: What are the dangers of hiring an undocumented worker? What are the legal concerns with a contractor front-loading the payments of a project? What is a Captive Trade Contractor? The post The Fine Line: The Legal Consequences to Questionable Business Practices with Thomas Croessmann – [Best of PowerTips Unscripted] appeared first on PowerTips Unscripted.

There are many legal challenges that can appear suddenly for remodelers, builders and business owners. It is imperative to build your business on a foundation that can weather the storm so that, as our guest today puts it, it doesn’t matter. In this episode, we talk more about the process of “shatterproofing” your business with America’s Legal Coach, Scott Reib. Scott is the owner of ReibLaw, a full-service law firm with over 20 years of Business Law and Estate Planning experience. For the last two decades, Scott has been helping business owners, entrepreneurs, coaches, and service providers to “shatterproof” their businesses and succeed in the professional world. Victoria, Mark and Scott cover: How Scott became known as America’s Legal Coach. The difference between a legal coach and a lawyer. What is meant by a “shatterproof” business. Why a business would need to be shatterproof. The biggest legal mistakes Scott sees businesses making. And more… The post How to Shatterproof Your Business with America’s Legal Coach – [Best of PowerTips] appeared first on PowerTips Unscripted.

Jeff Borovitz has trained hundreds of remodeling sales people, designers and owners to help them increase sales and margins.  So, we have asked him to join us here to share his top ten sales tips with our listeners.Jeff is a franchise owner of Sandler Training and the Remodelers Advantage Sandler Sales Trainer. He has advised, trained and coached small and medium-sized companies as well as large enterprise companies on developing stronger sales teams, closing more sales and leading organizational change.Victoria, Mark and Jeff talk more about:The most commonly missed sales tipConviction and belief in relation to salesCustomized remodeling sales tipsAnd more… Learn more tips with Sandler Masterclasses! Inspired by today’s conversation with Jeff Borovitz? Now’s your chance to go deeper. Jeff is leading three powerful Masterclasses designed exclusively for remodeling professionals who want to sharpen their skills, streamline client interactions, and close more profitable projects.Sandler Sales Foundations – Build a proven, repeatable sales process your whole team can use.Increased Profit Through Client Management – Keep projects on time, on budget, and clients happy.Mastering the Art of Lead Qualification – Turn more leads into the right kind of sales opportunities.Seats are limited—click the button below to learn more & register today! Sign Up Now The post Top 10 Sales Tips for Remodelers with Jeff Borovitz – [Best of PowerTips Unscripted] appeared first on PowerTips Unscripted.

Dave Pollard, Co-Founder & Design Director of Liv Companies outside of Chicago, joins the show to talk more about how his firm utilizes 3D renderings in almost every aspect of their business. Leading LivCo’s design team, Dave’s process quickly takes hand sketches to full-blown renderings and walk-throughs, and they are even leveraging the power of quick video editing to help clients and prospects truly feel what their home can be, and leave every meeting feeling inspired. LivCo has been leveraging the power of 3D design since they began design/build back in 2012.  Initially used simply as a creative tool for developing ideas, they quickly learned that the 3D output could take them to a higher level in sales, efficiency of communication, and marketing. Victoria, Mark and Dave talk more about: The software LivCo uses and why they use it. An overview of LivCo’s general design workflow. Using 3D visualization for more than just client presentations. The time it takes to make deliverables to the client. The fees to the client for 3D renderings. And more… LivCo’s Drawing Board Playlist on YouTube Want deeper conversations like this for your business? In Roundtables, you’ll connect with other top remodelers to share strategies, tackle challenges, and explore tools like 3D visualization that can transform your sales process and client experience. Join a peer group that pushes you to innovate and grow. Learn More The post Harnessing the Power of 3D Visualization with David Pollard – [Best of PowerTips Unscripted] appeared first on PowerTips Unscripted.

In this episode, Jeff Talmadge discusses how he and his team created a point system for his design staff to spread their workload.  Each designer is assigned a predetermined number of points, weighted by criteria such as permitting, scope, and complexity of the job.  The team tracks points weekly and has found that designers are less stressed, customers are given more accurate timelines, and production can plan their workload better. Jeff Talmadge is the president of Talmadge Construction, a large, premium design-build firm based in Aptos, CA.  Jeff and his team pride themselves on their commitment to customer service, quality workmanship, and a strong team culture.   Jeff’s five words of wisdom – patience, persistence, never give up. Listen as Jeff, Victoria, and Mark discuss: Increasing job satisfaction across the company by managing designer workloads Improving customer service by managing expectations with accurate timelines And more… Want access to more proven strategies like Jeff’s? Join a Remodelers Advantage Roundtables Peer Group and connect with high-performing remodelers who share real-world solutions to the exact challenges you’re facing. Learn more and apply today The post Gauging Your Designers’ Workload Effectively With Jeff Talmadge – [Best of PowerTips Unscripted] appeared first on PowerTips Unscripted.

Tina Clements, Vice President at The Retail Performance Company, is a communications expert with over 25 years in luxury industry facilitation. In this engaging discussion, she explores the vital role of timely feedback in employee success. Tina shares practical steps for initiating feedback conversations and emphasizes the importance of explaining intentions to ease defensiveness. She also tackles strategies for handling emotional reactions and offers insights on giving constructive feedback to both high and low performers. Tune in for valuable tips to enhance your leadership skills!

Bjorn Johnson, General Manager at TraVek Remodeling and Roofing, shares his dynamic journey blending tech and sales to enhance customer experiences. He discusses how TraVek stands out in the competitive remodeling landscape by delivering consistent, stress-free service. Bjorn emphasizes the importance of structured processes and employee training to replicate success. He also reflects on handling economic challenges, maintaining strong communication during leadership transitions, and the value of focusing on controllable actions for long-term growth.

Successful organizations rely on accurate financial information to make informed decisions. But what sets great organizations apart is having a formal month-end close process in place. This ensures that financials are completed, reviewed, corrected, and ready for leaders and managers to use confidently in decision-making. In this episode of PowerTips Unscripted, Doug Howard joins us to break down what a strong month-end close process looks like and how to implement it effectively.Doug Howard, a senior consultant with Remodelers Advantage since 2017, brings a wealth of experience to the table. Having facilitated over 8 Roundtables meetings each year, Doug has worked with hundreds of remodeling clients to help them master their financials, refine processes, and boost profitability.Doug, Victoria, and Mark talk more about:What is included in a good month-end process?How should financials be reviewed to know they are correct?Who should be involved in the financial process?And more… Want to Be the Remodeler Everyone Knows in the Neighborhood? If this episode with Doug Howard sparked new ideas, it’s just the beginning. In his powerful masterclass, Own the Block: Marketing Tactics and AI Tools, Doug walks you step-by-step through the exact strategies successful remodelers are using to dominate their local markets.In this on-demand training, you’ll discover:Hyper-targeted marketing tactics that actually generate leadsHow to leverage AI tools to save time and boost resultsProven messaging and branding frameworks to build trust fastReal-life examples and templates you can apply immediately Learn from one of the industry’s top strategic minds and walk away with a marketing game plan you can implement tomorrow. Click Here To Enroll Now The post A Month-End Close You Can Actually Make Business Decisions From with Doug Howard – [Best of PowerTips Unscripted] appeared first on PowerTips Unscripted.

John Baron, a voice and body-language coach with a background in acting and corporate training, discusses the importance of vocal skills for remodelers. He explains how voice replaces body language in virtual meetings and how intentional vocal choices can ease difficult conversations. John contrasts different delivery styles and emphasizes the need for confident, dynamic presentations. He offers practical advice on recognizing physical habits and maintaining clarity of speech without losing one's accent, all aimed at building client trust and enhancing communication.