PowerTips Unscripted What Were They Thinking? with Victoria Downing and Mark Harari – [Best of PowerTips Unscripted]
Sep 15, 2025
Exploring successful customer communication, the hosts discuss how missteps can cost business opportunities. They share real-life stories, including a dismissive lead response that lost a remodeling chance and a frustrating lawn service experience. Emphasizing the need for clear explanations of industry terms, they highlight how judgment and poor follow-up can erode trust. The conversation wraps up with the importance of empathy, politeness, and maintaining solid relationships in business. Don't miss these valuable insights!
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Ignored Lead Becomes Lost Business
- Mark submitted a lead form on a recommended remodeler's website and received no reply for 48 hours.
- The owner later replied assuming Mark was a salesperson and effectively burned the referral and Mark's business.
Always Respond To Web Leads
- Respond to every incoming lead and avoid assumptions about the sender's intent.
- Treat each form submission as a potential customer and follow up promptly and politely.
Lawn Service Ghosted On Billing
- Victoria hired a lawn service that communicated by text but never told her how to pay.
- She received service multiple times without billing or clear scheduling, leaving her confused about expectations.
