The tale of the eternal struggle of internal facing content development and use. What makes up a community that cares about its knowledge? Listen as Tracy tells all in this in depth view of an internal community. ___________________________________________________________ Since college, I've always worked in technical roles or for technology companies. The roles I've held include sales, purchasing, technical writing, business analysis, product management and community management. I've supported a Jive community platform since 2010, specializing in upgrades, training/documentation and user assistance. And I was a participant in that community for a year and a half before I joined the support team. My expertise remains troubleshooting, creative solutions to problems, training and content/knowledge management. I even went so far as to get a Master’s certificate in Learning and Organizational Change to better ground my approaches. I'm originally from Michigan, have also lived in Minnesota and most recently (14 years ago) settled in northeast Ohio. I love my cats, running and spending time with my family. ______________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. #BYNTK

What is the motivation to become a giving person? What drives one to be compassionate? Hear the details of Carol Cole in this engaging conversation of why she cares to make a difference. _________________________________________________________ Carol Cole is an Award-Winning Business Development and Marketing Professional with 20+ years of experience in the property and casualty insurance industry. Based an hour outside of Philadelphia, she is an Assistant Vice President of Business Development for XS Brokers, an insurance wholesaler. Her exposure to philanthropy developed in college while becoming a member of Delta Zeta, a national sorority where she was Philanthropy Chair and President. When not working her 9 to 5, Carol is a Wish Grantor for Make- A-Wish. She works on the Greater Pennsylvania / West Virginia Make-A-Wish team. Her team grants wishes to critically ill children from the ages of 2 to 18. She also is involved with Berks Encore, a local non-profit based in Berks County, Pennsylvania. __________________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. #BYNTK

A KM Union? Digital KM? ROI? Lessons Learned? Many Topics covered!! --------------------------------------------------------------- Hank is an experienced Knowledge Management (KM) practitioner with over twenty years working extensively in the field of KM. Hank is a recognized KM subject matter expert with skills in delivering solutions with a blend of people, process, content, learning and technology. He also has experience with implementing KM internationally, including the Middle East, Europe, the US and Japan for multiple industry sectors including energy (oil, gas and renewables), automotive, pharmaceuticals and aviation. He actively develops Communities of practices, currently supporting exciting initiatives in Oman across the private, public and academic sectors. He has led numerous KM teams, speaks at international KM conferences, and is a Master Certified Knowledge Manager (MCKM) with the Knowledge Management Institute. He has contributed authorship to global KM publications, most recently for the KM Cookbook (2019) and Knowledge Manager`s Handbook 2nd edition (2019 and published his first book in 2020, KM – A primer and catalyst to support Digital Transformation. He also led the submission for the Most Innovative Knowledge Enterprise (MIKE) Award for PDO, Oman in 2019 and won both the MENA region and global award. __________________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/

Discover the knowledge management work, challenges and opportunities happening in Iran. _____________________________________________________ Navid Nezafati is a faculty member at Iran National University. Moreover, Dr.Nezafati is recognized as the first developer of KM techniques in Iran. Navid leads a 25 members team in the MTA consulting company (mta.co.ir) with more than 100 Knowledge Management consultation projects across large companies in different sectors. ___________________________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/

Developing and researching the tools that help to manage knowledge. What is the role of AI? ------------------------------------------------------------ Eugene Victorov is an experienced knowledge manager based in Saint Petersburg, Russia. For the last 4 years he works for an oil and gas company, and his prior experience includes KM consulting in a global consulting firm, as well as KM roles in IT, recruitment and FMCG industries. He holds a Master's degree in Business Informatics with KM related degree thesis defended back in 2008. Eugene leads the biggest Russian speaking KM community ("Knowledge Management in Russian") and has led the research of applicability of IT tools for knowledge management. His current research topics include critical knowledge identification and knowledge mapping. -------------------------------------------- Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/

Society, pandemic, behaviors and knowledge flow. Where is the future bringing us? What can we do to be more aware and make change happen? ------------------------------------------------------------------------------------------- This program was recorded 22nd of April 2020. This Featured Discussion teams up Dave Snowden and Dr Arthur Shelley Dave divides his time between two roles: founder and Chief Scientific Officer of Cognitive Edge and the founder and Director of the Centre for Applied Complexity at the University of Wales. His work is international in nature and covers government and industry looking at complex issues relating to strategy and decision making. Dr Arthur Shelley is a collaborative community builder, researcher, and creative educator designer/facilitator serving corporate, government and tertiary education sectors. Internationally acknowledged as a knowledge and capability development thought leader and community builder ------------------------------------------------------------------------------------------------ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/

Knowledge Management and eservices professional Jim Mullins is our guest. He has 25 years’ experience in the technology industry and has gained a deep passion for knowledge management He has served in technical support, training and development as well as esupport. Jim sees knowledge management is the true game changer for how services and support are provided for customers. ______________________________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/

Guillermo Galdamez is a Senior Consultant at Enterprise Knowledge, specializing in the design of strategy for Knowledge Management, Content, and Taxonomy at organizations across Latin America, Canada, and the US. He holds a Masters in Library and Information Studies from McGill University. ------------------------------------------------------------------------------- Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/

Matthew Viel has Twenty-five years in transformational leadership, team building and innovation in the U.S. Department of Defense with a major focus in Knowledge Management and innovation. Matt has built sustainable KM Programs for Army Commands at the Four-Star level in Belgium, Germany, Italy, Arizona, and Hawaii. His most recent challenge is rebuilding the AFRICOM KM Program as the Command Knowledge Manager. ______________________________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/

Jessica Barousse is a KM’er with a broad career background- from an early career stint as a broadcast technician in the Air Force, to an administrator of international exchanges and then to developing a regional KM program at the U.S. Department of State. Most recently, she is building a KM program from the ground up at the American Printing House for the Blind in Louisville, Kentucky _______________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/