For 20 years Arshad Ahmed has been deeply involved in KM and learning in the areas of professional services, financial services, legal, the third sector and most recently oil and gas in the Middle East. Arshad is the founder of Intoto, a Knowledge consultancy focused on Knowledge and Information Management.

Santhosh Shekar has worked with a wide spectrum of industry segments implementing knowledge management programs using various technologies and practices. He has also created a niche in leading KM standardization right from scratch to achieving multiple KM Programs executed in multiple companies. Furthermore, he has worked extensively on ISO 9001 organizational knowledge, AutoSPICE KM, and MIKE requirements in organizations. He has also served as an ISO 20000 internal auditor. Mr. Shekar is ITIL Foundation Certified; Certified Knowledge Manager from KM Institute, US; Member and Fellow of Innovation and Knowledge Exchange, UK. Donning many hats, Santhosh has recently published his first book titled “Design Knowledge management System” which will be a practical implementation guide on the ISO KMS 30401 standard. https://www.linkedin.com/in/santhoshshekar https://twitter.com/santhoshshekar

Andrew Herd is the Senior Expert for Corporate Knowledge Management and lead of ESA Lessons Learnedof the European Space Agency – ESA. This is a fascinating inside view of how knowledge flow works and connects congruent with the lessons learned. Be sure to catch all three shows.

Andrew Herd is the Senior Expert for Corporate Knowledge Management and lead of ESA Lessons Learned of the European Space Agency – ESA. This is a fascinating inside view of how knowledge flow works and connects congruent with the lessons learned. Be sure to catch all three shows.

Andrew Herd is the Senior Expert for Corporate Knowledge Management and lead of ESA Lessons Learnedof the European Space Agency - ESA. This is a fascinating inside view of how knowledge flow works and connects congruent with the lessons learned. Be sure to catch all three shows.

Carolyn shares a great perspective and analysis tool to help teams understand more of the work dynamics. Performance is not the only indicator. Carolyn lets us in on contentment or happiness of the work force. ________________________ CEO of Eledecks and Project lead on Shine, a guided feedback loop for agile teams. Happiest when using my T shape profile to translate strategic opportunities into aligned objectives and key results within the HR domain. I have over 15 years experience in designing innovative HR Tech systems and am currently the project lead on an Innovate UK backed initiative called 'Shine' to measure Agility levels among distributed teams working in online collaborative environments in order to provide valuable, real time insights into agile team performance. I’m also a non-practicing barrister specializing in employment law and HR. Over my career to date, I’ve learned to take a holistic view of legal rules, business strategy, human nature and logic to provide commercially sound advice for hundreds of clients in the UK and abroad. ______________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/

Did you think you could actually manage knowledge? Hear how the research panned out for Dr. Ayvaz in his learning journey of empowering his knowledge. _______________________ Dr. Ayvaz is the Director of the Certificate Accreditation Program (CAP) at the ANSI National Accreditation Board (ANAB), a wholly-owned subsidiary of the American National Standards Institute (ANSI). His primary focus areas include overseeing the accreditation process, managing client relationship, and providing subject matter expertise to all involved parties. He was a research fellow at the George Washington University’s Center for the Study of Learning, conducting research and consulting project on knowledge management, organization and leadership development. He also participated studies on standardization efforts of knowledge management at the George Washington University’s Institute for Knowledge & Innovation and wrote his doctoral dissertation on communicative actions and knowledge creation. Dr. Ayvaz has also extensive experience in quality management field, such as ISO 9001 certification. He has a B.S. in Labor Economics and Industrial Relations from Marmara University, Istanbul, an M.S. in Organization and Business Policy from University of Istanbul, and an MBA from Illinois Institute of Technology, and an Ed.D. in Human and Organizational Learning from the George Washington University. _____________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/

Get your gloves and over boots because we are heading into the KM Garden to farm the knowledge! Organizational Knowledge is a natural resource and Bruce tells all in the way a natural resource should be managed. ___________________________________________________________ Bruce Boyes (www.bruceboyes.info) is editor, lead writer, and a director of the award-winning RealKM Magazine (www.realkm.com) and is also teaching on the University of NSW (UNSW) Foundation Studies program in China. Bruce's background in knowledge management (KM) and environmental management has both technical KM Schema for evidence based operations. and scientific aspects, as well as being steeped in complexity and culture. His career highlights include using agile and KM approaches to oversee the implementation of an award-winning A$77.4 million river recovery programme in Australia, leading a knowledge strategy process for Australia's 56 natural resource management (NRM) regional organisations, establishing and teaching two KM subjects at Shanxi University in China, and pioneering collaborative learning and governance approaches to support Australian communities in sustainably managing their landscapes and water catchments. Bruce has a Master of Environmental Management with Distinction and a Certificate of Technology (Electronics). _____________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/

Answer this call to action from Ana Neves. She is conducting a very important survey of your organization on how the social platforms are working for operational knowledge flow and proficiency. You can use this as your organizations template to improve. https://www.maturityscan.orangetrail.com/ _____________________________________________________________ Ana Neves is the founder and managing director of Knowman, a consulting company providing strategic guidance and support to organisations and communities keen to improve results through a better use of knowledge. She narrows the gap between knowledge management, internal communication and collaboration, focusing on processes, culture and tools. Together with her partners at OrangeTrail, she created the the Social Collaboration Maturity Scan: a free instrument for organisations to assess their maturity and get personalised recommendations to improve their use of enterprise social platforms. The Scan is available till 14 May 2021. The anonymised and aggregated results will be used to produce the Social Collaboration Maturity Benchmark 2021. This year Knowman and OrangeTrail are planning to create an additional benchmark report focusing on non-profits and humanitarian organisations. Ana is the organiser of Social Now, a very unique conference which applies many KM principles and techniques to offer participants a rich learning experience focused on the use of enterprise social tools that improve knowledge sharing, retention, collaboration and internal communications. Ana coordinates the CivicTech work group at APDSI (Portuguese Association for the Promotion and Development of the Information Society). In 2001 she created KMOL, a website dedicated to knowledge management and organisational learning in Portuguese language. In 2020 she started podcast KMOL, also about knowledge management and also in Portuguese. On Twitter: https://twitter.com/ananeves On Linkedin: https://www.linkedin.com/in/ananeves ___________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/

Deep dive into municipal knowledge challenges. What will society do to improve how we govern? Bill shares his expert perspective. _________________________________ Bill Kaplan is an independent Knowledge Management (KM) consultant, coach, advisor, and trainer. My approach to KM is business focused, non-academic, and practice-based, evolved from 20 years of hands on, roll up your sleeves KM solution planning and delivery. KM is a business discipline that must be focused on "Creating Value from Knowledge" throughout the workplace as part of the way the work gets done. It is about understanding the multi-year investments in time and resources necessary to sustain the KM outcomes that are part of your mission. I focus on the growing knowledge capture, sharing, and retention challenges increasingly faced by organizations like yours -- mitigating and preventing knowledge loss due to workforce turnover, whether it is from retirement, job or career change, or any of a longer list of causes, affecting both your leadership and workforce. Through the application of client specific, relevant KM concepts, strategies, and implementing practices, I work with you to facilitate your ability to deal directly, quickly, and sustainably with the knowledge challenges you face. ___________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/