Coverart Elif Gokcigdem Elif M. Gokcigdem, Ph.D. is the founder of Empathy-Building Through Museums Initiative, and the editor of two books: Fostering Empathy Through Museums (2016),and Designing for Empathy (2019). She is the chief curator and the co-chair of the world’s first summit on empathy and museums with Dalai Lama (2018). She holds a Ph.D. in History of Islamic Arts from the Istanbul Technical University, and a Museum Studies certificate from the George Washington University. Elif is a Fellow at the World Innovation Organization, an Advisor to Minneapolis Institute of Art’s Center for Empathy and Visual Arts, as well as the Empathy Project by Woodland Park Zoo. She worked as a curatorial research assistant at the Islamic Arts Department of the Arthur M. Sackler and Freer Galleries of the Smithsonian Institution. Dr. Gokcigdem currently works as a Senior Public Affairs Advisor at Aramco, and has bean a senior advisor to Ithra, the King Abdulaziz Center for World Culture, since its conceptual development phase where she has advised on mission and vision development, content development and integration, strategic institutional partnerships, and exhibition and educational program development for children. She has published and presented her research at conferences including the European Science Foundation Conference, American Alliance of Museums Annual Meeting, Association of Science and Technology Centers Conference, Science and Nonduality Conference, and the World Summit on Innovation and Entrepreneurship.

Discover what is happening in EY in the realm of knowledge management as Rob joins us from the top notch beach of Cleveland Ohio's north-coast. Rob Usher is an accomplished knowledge leader and analytics driver with extensive experience in global professional services firms serving Fortune 500 and US Federal Government clients. Working for clients in Defense, Space and Big Four accounting, He has built and led global knowledge project teams tackling complex requirements, applying technologies, team skills and analytics to develop and deploy solutions. Rob is a relationship manager bringing an engineering mind-set to understanding a community’s unique knowledge management needs from multiple levels and then translating into plans, products  and actions.

This edition dives into many facets of how and why and what as relating to organizations and awareness. What can you do to bring better knowledge flow to work?

BYNTK with Ivan Butina Ivan encountered KM in 2013, when he used his community building and communication background on a World Bank Group (WBG) project aimed at improving knowledge sharing. For a year he only flirted with KM, committing to it fully in 2014. At the WBG Ivan focused mostly on community management and communities of practice (CoPs). He created and led the organization's first community management training, the CoP program, and the first centralized community management team. Because of his passion for community building, in 2018 he took Harvard's Leadership, Organizing and Action course on community organizing. He introduced some of its key concepts to the WBG's KM community and CoP program just before leaving the organization. He joined UNICEF in December 2018. Here he has been coordinating the development and now implementation of the organization's first global KM strategy and has been using some community organizing in doing so. Ivan holds a master's degree from Johns Hopkins University's School of Advanced International Studies (SAIS).

For 20 years Arshad Ahmed has been deeply involved in KM and learning in the areas of professional services, financial services, legal, the third sector and most recently oil and gas in the Middle East. Arshad is the founder of Intoto, a Knowledge consultancy focused on Knowledge and Information Management.

Santhosh Shekar has worked with a wide spectrum of industry segments implementing knowledge management programs using various technologies and practices. He has also created a niche in leading KM standardization right from scratch to achieving multiple KM Programs executed in multiple companies. Furthermore, he has worked extensively on ISO 9001 organizational knowledge, AutoSPICE KM, and MIKE requirements in organizations. He has also served as an ISO 20000 internal auditor. Mr. Shekar is ITIL Foundation Certified; Certified Knowledge Manager from KM Institute, US; Member and Fellow of Innovation and Knowledge Exchange, UK. Donning many hats, Santhosh has recently published his first book titled “Design Knowledge management System” which will be a practical implementation guide on the ISO KMS 30401 standard. https://www.linkedin.com/in/santhoshshekar https://twitter.com/santhoshshekar

Andrew Herd is the Senior Expert for Corporate Knowledge Management and lead of ESA Lessons Learnedof the European Space Agency – ESA. This is a fascinating inside view of how knowledge flow works and connects congruent with the lessons learned. Be sure to catch all three shows.

Andrew Herd is the Senior Expert for Corporate Knowledge Management and lead of ESA Lessons Learned of the European Space Agency – ESA. This is a fascinating inside view of how knowledge flow works and connects congruent with the lessons learned. Be sure to catch all three shows.

Andrew Herd is the Senior Expert for Corporate Knowledge Management and lead of ESA Lessons Learnedof the European Space Agency - ESA. This is a fascinating inside view of how knowledge flow works and connects congruent with the lessons learned. Be sure to catch all three shows.

Carolyn shares a great perspective and analysis tool to help teams understand more of the work dynamics. Performance is not the only indicator. Carolyn lets us in on contentment or happiness of the work force. ________________________ CEO of Eledecks and Project lead on Shine, a guided feedback loop for agile teams. Happiest when using my T shape profile to translate strategic opportunities into aligned objectives and key results within the HR domain. I have over 15 years experience in designing innovative HR Tech systems and am currently the project lead on an Innovate UK backed initiative called 'Shine' to measure Agility levels among distributed teams working in online collaborative environments in order to provide valuable, real time insights into agile team performance. I’m also a non-practicing barrister specializing in employment law and HR. Over my career to date, I’ve learned to take a holistic view of legal rules, business strategy, human nature and logic to provide commercially sound advice for hundreds of clients in the UK and abroad. ______________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/