Sales Gravy: Jeb Blount

If you want to succeed at any job, make yourself invaluable. Go the extra mile; make them never be able to imagine what life without you there would be like. - Ross Mathews Selling in a crisis is tough. Losing your job during an economic downturn is worse. Now more than ever, you need your income. If you lose your job, there is a much higher probability that you will take a pay cut when you land your next one or end up in a role or company that you dislike.  No Mercy for Anchors The good news for you and sales professionals everywhere is that most organizations and their leaders are smart. They understand that in volatile times like this, they need productive salespeople more than ever. Businesses cannot survive without a steady stream of new sales and loyal customers.  The optimum word here is productive. In a recession, everything and everyone will be examined for its value. If you drain resources rather than generating sales and profits, you are gone. There is no mercy for anchors when the ship is sinking. How to Get Fired in a Crisis: Failure to prospect Low activity and productivity Lose customers Mediocre performance  Poor time management and organization Wasting resources Coasting along Quiet quitting Making excuses Surprising the boss with bad news Complaining Being difficult to work with The bottom line is, when your leadership team is faced with making decisions about sales force reductions, the dead wood gets cut first. Therefore you need to be indispensable to your boss and organization.  Excellence is a Choice Mediocrity, just like excellence, is a choice. Therefore, the most effective way to protect your job is to make the decision to be excellent. Here’s how you become indispensable and advance your career in a crisis: Get back to the basics Be fanatical about prospecting and fill your pipeline Sell better Retain your customers Contribute and be a team player Volunteer for projects and always offer to lend a hand Look for ways to add value Consistently ask the boss how you can help Come in early and stay late Give more effort Mentor struggling team members  Contribute in team meetings Attack the day with drive and optimism Be a beacon of light with your positive attitude Go the extra mile Change your way of thinking about work. Devote yourself to your company’s survival. Make a commitment to prove your worth to your boss, company, prospects, and customers every day. Be and become a person that your organization cannot live without. Going the Extra Mile  Going the extra mile is powerful in a world where mediocrity is the norm and most people won’t. These things may seem small, but in today’s world the majority of your competition fails in these obvious areas:  Showing up early for meetings and being prepared  Following up  Checking spelling and grammar on your emails and written documents Always looking, acting, and dressing like a professional Volunteering for special projects Coming in early and staying late Keeping your word  Doing more than is required Really listening to your prospects and looking for ways to solve their problems–regardless of the impact on your commission check  Taking personal responsibility to ensure that your support team follows through on their obligations  Telling the truth when you’ve made a mistake or cannot come through on a promise Constantly looking for ways to add value and do more A commitment to excellence in everything you do–even when no one is looking Being persistent and relentless Blocking your time and wading through a massive amount of rejection to find people who will buy from you At the end of the day, when you are exhausted, frustrated, and ready to quit, willing yourself to make one more call There are no traffic jams on the extra mile. When you are there, you will stand out and your career will flourish.

Putting Aside Time Every Day to Prospect Will Keep Your Pipeline Full Kaizen is a theory that developed in Japan after World War II and revived the country, their spirit, and their commerce. It’s similar to what we call “feeding the pipeline,” and involves the art of cumulative prospecting. If you set aside time every day for prospecting, you will find a steady flow of success and less stress! I recently posted a podcast of my discussion with Kristin Austin, where we talked about the importance of perseverance in life and sales and how you can apply the same theory of continuously moving forward to finding satisfaction and success in both. Japan was in ruins after World War II, and the nation had the task of cleaning up the devastation and overcoming the hopelessness and helplessness that had taken hold. A movement developed that is now a part of their national ideation to this day. It’s called “Kaizen,” and is similar to what Kristin and I discussed. What is Kaizen? Kaizen in Japanese means “a change for continuous improvement.” In this case, it’s a business philosophy rooted in making small progress every day to improve your life and find success. Kaizen is based on the idea that it isn’t so much about the grand changes and ideas that we have; change is found in the small steps that add up to large-scale and lasting habits that lead to success. After hitting rock bottom, the Japanese realized that thinking about the gravity of the destruction and what they had to do to overcome it could become paralyzing. The same is true of sales. The enormity of hitting quota, closing a big sale, and feeding the pipeline can be overwhelming. This can put many salespeople in a state of paralysis where they miss the methodical and gradual steps to get there. Why the Kaizen Theory is the Key to Cumulative Prospecting After Kristin was in an accident that permanently altered her life, she had the choice to either give up and retire, or take small steps to get back to her career, pick up the business she had built, and do what she loved again. It initially seemed like a daunting task, so she took minuscule steps, as she called them. One was picking up the Fanatical Prospecting book to gain inspiration. Then every day, she would do one small thing that would bring her closer to her goal. She didn’t try to set the world on fire; she set out to make one small daily improvement toward rebuilding her life. Kristin emphasized, "If you are moving in the right direction even slightly, you are moving, which differs from being paralyzed." Kaizen and the Pipeline In the podcast, we also discussed the notion of “feeding the pipeline.” The mistake I often see salespeople make is that they fill the pipeline by prospecting up front, but once the sales start coming in, they stop feeding it. They’re on a roll, so they aren’t paying attention to the fact that their pipeline is emptying. And when they do notice, they recognize that nothing is coming down the pipeline because it has gone dry. That puts them in a situation where they become desperate and focus on closing the sale, rather than solving the problems that their clients are having and making an improvement in their lives. Keeping Your Pipeline Flowing with the Philosophy of Kaizen So the key to being successful in prospecting is not letting your pipeline run dry. Let’s face it: not many people enjoy cold-calling others and asking them to buy something they may or may not want. However, that’s not what pipelining is. Filling your pipeline means seeking out those people who not only need your product or service; it means finding the people who would most benefit from what you’re offering. When you change your mindset from closing to helping, you increase your satisfaction, decrease your stress, and stop feeling the weight of paralyzing stress. By taking one small and continuous step every day, or putting aside time to prospect for just one hour a day,

“Life is short. Hug the people that you love and make sure that they know you love them without hesitation. Anything can happen to anyone, at any time. We all live with this concept that we are safe if we can control everything, but sometimes the Universe has different plans. That applies to sales too. Sometimes you think you have a sale in the bag and it all falls apart without anything that you have done. You have to roll with it and keep on keeping on." - Kristen Austin When Kristin Austin was hit by a car, her world fell apart. On this episode of the Sales Gravy Podcast she shares how she climbed out of a deep hole to resurrect her business and life, one prospecting call at a time. There is no doubt that we all find ourselves hitting roadblocks that seem impossible to overcome. If you are in that situation, Kristin's story is sure to inspire you to take action and get past whatever is holding you back. You'll learn how to get back up when life knocks you down. Life Knocks Kristen Down Kristin Austin was hit by a vehicle in May 2018. After regaining consciousness, she began two-years of recovery. This required her to rebuild her life from the ground up.  Kristin owned a business for over ten years that was rooted in marketing and sales; she was a university instructor, a wife, and a mother - and suddenly it all stopped. She was forced to put things in place to keep her business running in her absence and focus on the basics of relearning how to be Kristin. Kristen Gets Back Up Forced to stay home and slow her pace, she decided to go back to the basics. Her mission was to get out of her own head and figure out how to get back to the life she left behind out of necessity. The Fanatical Prospecting Book awakened her spirit because it put her back into a mindset of figuring out a plan about what she had to do, how she was going to do it, and how to get back out there. Throughout her life, Kristin was a salesperson, starting early as a child selling watermelon on Bondi Beach, and moving on to ultimately being a pharmaceutical rep. The message from Fanatical Prospecting that inspired Kristin was, “If you do the work, the sales gods will reward you.” Once she read that phrase, she immediately got onto LinkedIn and posted about it. And the same day, people responded by coming out of the woodwork to inspire her with words of encouragement to get back up and do what she did best: SELL.  The More You Prospecting, The Luckier You Get At her lowest, Kristen stuck in her house recovering, feeling worthless, insecure, and shut down. Then the pandemic presented a surprise opportunity when Kristin took over as head of sales with a new company. There was still the negative self-talk and insecurity. She focused an important lesson from Fanatical Prospecting: “The more you prospect, the luckier you get.” This inspired her to keep moving forward.  Some days were really hard, and others were like shooting fish in a barrel - but above all, she was back in the game and this gave her life purpose. Put in the Work Kristen's story teaches us that when life knocks you down, you can get back up. You just have to put in the work. We can all become paralyzed with fear, negativity, and hopelessness - but the trick is to move forward. Kristin, even at her lowest, found the faith to know that if you continue trudging ahead, things will change. "Nothing happens until you move. Nothing happens until someone sells something. The big lesson I learned is that you have to do something. If what you are currently doing isn’t working, then do something else. Don’t keep doing the same old thing." When Kristin hit rock-bottom, she turned to Sales Gravy University, knowing that it might be a small step to go back to the basics, but it was a step nonetheless. If things weren’t converting on a daily basis, she had to take a breath and not freak out. Kristin developed the faith to believe that as long as she was moving forward,

Brandon Bornancin, known for closing over $100 million in sales for Google and IBM, shares his journey of doing Whatever It Takes to achieve success. Topics include mindset, sales prospecting, handling objections, empathy in sales, consistent hard work, and the power of education and networking in sales.

On this episode of the Sales Gravy Podcast Jeb Blount, Jr sits down with author Andy Paul to discuss what it means to Sell Without Selling Out. Together they discuss why it is so important to make selling more human. You'll learn that persuasion is not a sales skill. Instead it is a blunt instrument of last resort that sellers use when they don’t know how to influence the choices buyers make. Get a leg up on your sales career with our free sales training resources. Check them out here: https://salesgravy.com/resources/

Video messaging is hot and it is a core component of effective prospecting sequences because it works! At Sales Gravy we love using video messages to grab the attention of prospects. Our favorite tool for sending those messages is Vidyard. That's why we were thrilled when Vidyard CEO and Co-Founder, Michael Litt agreed to sit down with Jeb Blount, Jr. on the Sales Gravy Podcast to discuss the future of video messaging. If you are the kind of person that likes to be on the leading edge of sales technology and techniques, you will love this episode!

On this Sales Gravy podcast episode, Jeb Blount and Daniel Disney discuss the real secrets to becoming a LinkedIn selling machine. You'll learn the keys to to filling your pipeline with qualified opportunities, building your personal brand, improving your closing ratios, and increasing your income. Why You Should Use LinkedIn’s Marketing Power LinkedIn is one of the greatest tools ever created for sales professionals. It ranks right up there with the car, telephone, and the internet. Leveraging LinkedIn gives you the ability to connect with and learn more about prospects and customers than at any other time in history. Sales professionals who master LinkedIn quickly rise to the top of the ranking report. LinkedIn offers a huge opportunity for salespeople, but it isn’t easy and not everyone was born with the skills to use it. Salespeople need to learn and practice using LinkedIn. It isn’t something that you can jump into headfirst and be successful. As salespeople, you tend to automatically sell, but with LinkedIn, you have to take a step back from your regular habits. It is all about the long game and building relationships, not quick sales. You Have To Find The Balance Between Your Professional Persona And The Personal You Another problem that most salespeople have when using LinkedIn is that they have a hard time finding a balance. We are so used to using social media in our personal lives that when we have to use LinkedIn professionally, it feels strange and can become a balancing act between being our professional self and staying social. When you get it, however, it is a very powerful tool. LinkedIn is about nuance and building familiarity to create awareness for your product, and it is also a direct message tool. People Have Different Preferences For Receiving Messages That Resonate One thing to remember is that people have different preferences when it comes to engaging. Some like the phone, some like email, while some don’t have the time to talk and others have full email boxes. LinkedIn is a different way to reach someone to start a conversation, so in some respects, it can be a pirate’s way in – but only if you use it effectively.  The key is reaching the prospect with the right message at the right time, and that often takes sequencing your communication so that it is cumulative and encompassing. When you think about the numerous ways that we now communicate, you can’t just use one channel, be it email, telephone, instant messaging, or snail mail. You have to be the master of all of them and master using LinkedIn’s marketing power. If you only choose one silo, then statistically you are going to miss prospects. And if you do, you miss building familiarity through a channel and the cumulative effect. Success lies not in one over the other; it is about using all the tools and being persistent in an authentic way. Persistence Is The Key To Building A Certain Amount Of Reciprocity Persistence is a mental skill for people, and it demonstrates that you care about them and believe that you have the solution to help them. Also, when you are persistent on a genuine level of obligations, you develop a certain amount of reciprocity. When someone does something nice for you, and you are in the right place at the right time, you are likely to gain their business. You have to blend and sequence all the channels that you have to reach your prospect, which involves cumulative messaging. People have so many different ways of communicating that you need to hit them from every angle you have at your disposal. Using LinkedIn’s marketing power comprehensively can help you achieve that! Consistency Adds Cumulative Layers Of Messaging The key to LinkedIn is consistency. If you walk into a conference room and you stand in the corner and don’t say a word, you aren’t going to make any connections. If you walk in, however, and you strike up conversations with people,

The buyers in procurement are professionally trained to negotiate. Salespeople not so much. This can put you at a huge disadvantage when you are forced to negotiate with them. But not anymore. On this fascinating Sales Gravy Podcast episode, Jeb Blount who is the author of the sales negotiating book INKED and Mike Landers an ex-procurement buyer turned sales trainer teach you the secrets to playing to win, when negotiating with procurement. You'll learn the keys to mastering the sales negotiating chessboard and going toe to toe with professional buyers who are paid to extract maximum concessions from you. Want more tips on effective sales negotiation? Then download our free training guide on the Seven Rules of Sales Negotiation here: https://salesgravy.com/7-rules-sales-negotiation-guide/

On this special episode of the Sales Gravy podcast you'll step into the shoes of a Senior Vice President of Sales.  Jeb Blount, Jr. (A.K.A. JBJ) interviews Ammon Woods who is the Senior Vice President of Sales for Shred-It and Communication Solutions at Stericycle. If you love sales and sales origin stories you'll enjoy this wide ranging interview on the keys to high-performance in sales. If you aspire to rise to the upper echelons in your organization, this episode will give you a peak behind the curtain into what it's like lead a large, national sales team. Looking for more free resources to help you boost your sales career? We've got them here: https://salesgravy.com/resources/

On this episode of the Sales Gravy podcast, Jeb Blount (author of Selling the Price Increase) and Donald C. Kelly (host of the Sales Evangelist podcast) discuss how to approach customers with price increases. You'll learn techniques, tactics, and strategies for crafting price increase messages, planning price increase conversations, and compelling customers to accept price increases without losing their business. At Sales Gravy we are constantly adding free sales training resources to our growing library of downloads. Check them out here: https://salesgravy.com/resources/