Sales Gravy: Jeb Blount

On this episode of the Sales Gravy podcast, Jeb Blount (People Follow You) sits down with Leigh Cantrell and Rob Matura who are Regional Vice Presidents at Cigna to discuss the keys to leading multi-generational sales teams. It's a fascinating conversation in which you'll learn about the challenges and rewards of building sales teams from diverse age groups. Challenges With Leading Multi-Generational Sales Team Leading a multi-generational sales team can be challenging. The differences in values, work styles, communication preferences, and technological competencies will stretch you as a leader. These challenges include: Different work values: Different generations may have varying work ethics and priorities, making it difficult to align everyone towards common goals. Communication differences: Younger generations may prefer digital communication, while older generations may prefer face-to-face or phone conversations. Technological competency: Younger generations may be more familiar with technology and digital tools, while older generations may require additional training and support. Different learning styles: Different generations may have different preferences for how they learn and receive information, making it challenging to provide training and development opportunities that accommodate everyone. Resistance to change: Some team members may resist new technologies, processes, or ways of working that are introduced to the team. To effectively lead a multi-generational sales team, you must adapt to these differences and foster collaboration, communication, and teamwork across generations. The Strengths of Multi-Generational Sales Teams The good news is that multi-generational sales teams bring a diverse range of skills, perspectives, and experiences to the table. This  leads to numerous strengths over teams that lack this level of diversity. Diversity of ideas: Team members from different generations can bring unique perspectives, experiences, and creative approaches to problem-solving and decision-making. Range of skills: Different generations bring different skill sets and competencies to the table, such as expertise in different technologies or a deep understanding of traditional sales techniques. Mentorship: Older team members can provide mentorship to younger team members, while younger team members can bring help their older team members embrace new ideas and tech. Flexibility: A multi-generational sales team can be more flexible and adaptable to changing market conditions, customer needs, and technological innovations. Increased customer understanding: Team members from different generations can help the team better understand and connect with customers from different age groups and backgrounds. By leveraging the strengths of multi-generational sales teams, you will quickly increase sales and deliver better numbers. Seven Keys to Leading and Coaching Multi-Generational Sales Teams Leading a multi-generational sales team requires understanding and accommodating the differences and unique strengths of each generation. It can be rewarding, but it's not easy. Here are a few tips to effectively lead a multi-generational sales team: Communicate effectively: Use clear, concise, and consistent communication to ensure everyone understands their role, goals, and expectations. Provide opportunities for development: Offer ongoing training and professional development opportunities to help your team grow and meet their career aspirations. Foster a positive work environment: Encourage collaboration, teamwork, and open communication, and celebrate the successes of your team. Flexibility in work styles: Recognize and accommodate different work styles, preferences, and technological needs of each generation. Embrace diversity: Recognize and respect the diversity of backgrounds, perspectives, and experiences of each team member.

On this episode of the Sales Gravy Podcast, we are switching things up to take on a very important topic— Chronic Lyme Disease. Jeb Blount (Sales Gravy) and Fred Diamond, co-founder of the Institute for Excellence in Sales (IES) discuss Fred's latest book, Love, Hope, Lyme and his personal journey supporting a loved one with Chronic Lyme Disease. You'll learn what Lyme Disease is, the devastating effects that Chronic Lyme Disease has on hundreds of thousands of people each year, why prevention is key, and how you can support anyone in your life who is battling a chronic illness. Living With Someone Who Has Chronic Lyme Disease Living with a loved one who has Chronic Lyme Disease can be emotionally and mentally challenging, as the condition can cause a wide range of symptoms that can affect the person's physical, emotional, and mental well-being. Your loved one may experience depression, anxiety, and irritability as a result of their condition. Fred discusses how important it is to be supportive, patience, and understanding. He explains that everyone's experience with Chronic Lyme Disease is different, so it's important to be flexible and open to different approaches to treatment and care. One of the most difficult aspects of living with someone who has Chronic Lyme Disease is dealing with the person's ongoing fatigue and pain. These symptoms can make it difficult for the person to perform daily tasks and can also affect their mood and ability to socialize. But, as Fred says, where there is love, there is hope. What is Lyme Disease Lyme disease is an infectious disease caused by a bacteria called Borrelia burgdorferi. It is primarily spread through the bite of infected black-legged ticks, also known as deer ticks. The black-legged tick is found in wooded, brushy, and grassy areas, and when it bites, it can transmit the bacteria to the person. The most common early symptoms of Lyme disease include fever, fatigue, headache, muscle and joint pain, and a bull's-eye rash. The rash, called erythema migraines (EM), usually appears at the site of the tick bite and can expand to become a large red area. Chronic Lyme Disease Chronic Lyme disease, also known as post-treatment Lyme disease syndrome (PTLDS), is a condition that can occur after a person has been treated for an initial infection with the bacteria that causes Lyme disease. People with PTLDS may continue to experience symptoms, such as fatigue, pain, and cognitive difficulties, long after the bacteria have been cleared from their body. Fred explains that this is why it is difficult and frustrating for people who are living with Chronic Lyme disease to get physicians and loved ones to believe them. The cause of PTLDS is not fully understood, but it is thought that it may be related to ongoing inflammation or damage to tissues caused by the initial infection. Some researchers also believe that the bacteria may persist in the body, despite treatment, and continue to cause symptoms. Lyme Disease Symptoms The symptoms of Lyme disease can vary widely and may be different for each person. The most common symptoms include: Erythema migrans (EM) rash: A bull's-eye rash that appears at the site of the tick bite, usually within 3 to 30 days after the tick bite. The rash can expand to become a large red area and may or may not be itchy or painful. Flu-like symptoms: fever, chills, fatigue, headache, muscle and joint aches, and swollen lymph nodes. Neurological symptoms: difficulty concentrating, memory problems, and headaches. Some people may also experience facial palsy, which is a temporary weakness or drooping of the facial muscles. Cardiovascular symptoms: irregular heartbeats, or chest pain. Arthritis: joint pain and swelling, especially in the knees. Bell's palsy: It is a sudden weakness or paralysis of the muscles on one side of the face. Symptoms of Lyme disease can appear in stages.

On this episode of the Sales Gravy Podcast, Jeb Blount and Colleen Stanley discuss the importance of Reality Testing sales pipeline opportunities. **Please note that this episode was recorded in a restaurant in Milan Italy. The content quality is excellent. The sound quality not so much. Reality testing sales pipeline opportunities is an important step in ensuring the success of your sales efforts and the effective use of your time. It's important to regularly check the accuracy of your assumptions about the viability of the deals in your pipeline against hard evidence that those deals are advancing in line with your sales process. Reality testing is described as the ability to see things as they are, rather than what you would like them to be. You cannot afford to waste time with pipeline opportunities that you won't win. Nor can you spend time with stakeholders who can't or won't buy. For sellers, the greatest waste of time is spending it with the wrong prospect. As we move into a period of market volatility, it is critical for self-professionals to get real about what's in their pipeline.  The Problem With Confirmation Bias Confirmation bias is a type of cognitive bias that involves paying more attention to information that confirms one's preexisting beliefs or hypotheses, while giving less attention to information that contradicts those beliefs. It is the human tendency to see what we want to see and hear what we want to hear.  With sales pipeline opportunities, confirmation bias can lead salespeople to interpret new information in a way that fits with their preexisting views, even if that interpretation is not necessarily accurate. It's the act of putting on rose colored lenses.  For example: When a buyer says, "I might be interested." It is interpreted to mean, "I absolutely want to do business with you." Confirmation bias can have a number of negative effects. It causes salespeople to hold onto false beliefs, make flawed decisions, have clouded judgement, and to be more resistant to pushback from leaders during pipeline reviews. Awareness is the key to overcoming this natural human bias. This, in fact is what reality testing is all about - considering a diversity of viewpoints from your leaders and team members along with actively testing and challenging your own beliefs and assumptions.  Empty Pipeline Lead Confirmation Bias  Confirmation bias and false beliefs about sales pipeline opportunities run rampant on sales floors. Just sit in a pipeline review for ten minutes and you'll hear salespeople using all manner of excuses to justify deals that will never close. This is why most sales pipelines are little more than pipe dreams and sales teams consistently miss forecasts. The culprit, in most cases though, is simple: Empty pipelines. When salespeople are consistently prospecting and keeping their pipe full, they are much more in tune with reality. When an opportunity is not advancing they quickly run a reality test and if it doesn't meet their win probability standards, they'll walk away. In other words, a full pipeline begets clear judgement. On the other hand, salespeople with empty pipelines are desperate. They are consumed with confirmation bias. They hold on to loser deals and waste inordinate amounts of time working opportunities that will never close. Therefore, the easiest way to get good at reality testing your pipeline opportunities is to start prospecting and keep your pipeline full. Focus on Winnable Deals This may be a blinding flash of the obvious but if you want to sell more, spend your time with and invest resources in deals that will close. Desperate sales reps have a bad tendency to ignore win probability and scratch lottery tickets. High-performing sales professionals are consistency reality testing on every deal to gauge win probability. When WP drops below a comfortable threshold, they walk away and focus their time and attention on winnable d...

In today's world there are few barriers to career change. Top sales talent can walk out of your door to another career opportunity at any time. This puts more pressure on sales leaders than ever before to foster a sales culture and team environment that compels people to stay. On this episode of the Sales Gravy Podcast, Jeb Blount (People Follow You) sits down with Helen Fanucci author of the brand new book, Love Your Team, to discuss what sales leaders must do to retain talent build and stronger teams through human connection. In this wide ranging discussion on modern sales leadership you'll learn: The language of sales coaching Why sales leadership is personal What you really get paid for as a sales leader Tactics for 1-2-1 meetings How to approach turn-around situations How to prepare for a future sales leadership role What to do when you meet your team for the first time And much more . . . In her new book, Helen writes that the hybrid work revolution has made sales management the most pivotal role in the innovation economy. Pivotal means that your team's performance rest squarely on your shoulders. To be successful you must be adept at both implementing and executing a system of sales management AND winning the hearts of your sellers. Hiring the right salespeople is a huge challenge for sales leaders. This is why we developed the Sales Managers Ultimate Interview Guide. This FREE 25 page guide walks you through a step-by-step process for hiring your next sales superstar: https://salesgravy.com/ultimate-sales-interview-guide/

Explore how sales professionals managed to increase productivity during the pandemic by focusing on revenue-generating activities. Learn about the Three Choices of time management and the equation for productivity. Discover practical strategies to optimize time management and enhance efficiency in sales activities.

Economic winter is coming. Storm clouds are brewing. And with it is going to be a recession. On this episode of the Sales Gravy Podcast, Jeb Blount discusses why you need to prepare right now for the economic storm. This Time Will Be Different This recession will be different than anything we've recently experienced because we'll also be dealing with inflation. There will be the potential for the long slog of stagflation in some some economies.  We are still going to have some supply chain issues and interest rates are going to be crazy. If you need to borrow money, it will be painful. There will be poverty and hunger. People who can't afford the cost of energy will be shivering in the cold. In the midst of this economic downturn and disruption we'll be dealing with war and the potential for a nuclear confrontation.  All you need to do is look at your news feed and it's frightening. Get Right With Reality If you are a sales professional, the big question is what should you do to prepare for the storm right now?  Helping you to prepare is one of the key reasons I wrote my new book Selling In A Crisis. Sales professionals are always on the leading edge of the economy. We are going to get hit hardest by the economic storm and we're the ones that are going lead the world out of this mess.  The most important thing you can do is to be right now. Focus on what you can control in the present.  You've got to get right with reality and reality is, winter is coming.  This Ain't Easy Street It is not going to be easy. A few months ago your phone's ringing off the hook today. Today, nobody is going to call you. Therefore, you are going to need to start hunting to find the money that's still moving. And there's always money moving. But it's going to be a tough grind to find it.  Look around. Half the people that you work with right now won't be here when we get to the end of this economic downturn. They won't be willing to step up to the plate and do the hard work.   This ain't easy street. That's why you have to get right with reality. Right now and prepare to work harder.  Start With Right Now Actions What can you do right now to: get your mindset right? get connected to reality? let go of your need to find Easy Street? protect your income, family and career? invest in yourself? improve your sales skills? Rather than worrying, focus on the three things you can control. Your actions, reactions, and mindset.   In Selling In A Crisis Jeb gives you 55 easy to consume tips, techniques, and tactics that are time-tested and proven to help you stay on top when everything and everyone else is down.

Recession. Inflation. Stagflation. Stockmarket Free Fall. Energy Crisis. Supply Chain Crisis. Political Divisiveness.War. We are living and selling in a time of deep volatility. It is more challenging to close business, objections are harsher, and qualified buyers are becoming more scarce. On this special episode of the Sales Gravy Podcast, Jeb Blount delivers a powerful message about what it takes to outsell this crisis. You'll learn why it pays to think like a squirrel, why rainmakers are already digging for ponies, and why you need to get right with reality and put your swimsuit on. Right now you have to be better than you ever were before, get back to the fundamental and basics, and stay out of buckets with crabs. In this podcast you'll learn the truth about winning and selling in a crisis. In Selling In A Crisis Jeb gives you 55 easy to consume tips, techniques, and tactics that are time-tested and proven to help you stay on top when everything and everyone else is down. Read the first three chapters, FREE.

Jennifer Smith, CEO of Scribe, joins Jeb Blount to discuss the importance of protecting prime selling time and maximizing sales productivity. They emphasize the value of automating tasks, minimizing interruptions, and focusing on high-impact sales activities. Jennifer offers tips on using tools like SCRIBE to enhance efficiency and boost sales outcomes, highlighting the significance of aligning daily tasks with strengths to prevent burnout.

Ever wondered how you can get the attention of that elusive prospect you've been chasing? You know the one. The big fish that is your ticket to President's club a huge commission check. You know how to sell - that's your job, after all - but getting CEOs and other VIPs to call you back is the tricky part. So what if that impossible-to-reach person weren't so impossible to reach after all? Hall of fame-nominated marketer and Wall Street Journal cartoonist Stu Heinecke discovered that he could get past traditional gatekeepers and reach those elusive executives by thinking outside the box and using personalized approaches that he calls "contact campaigns". On this episode of the Sales Gravy Podcast, Fanatical Prospecting author Jeb Blount and Stu discuss creative ways to get meetings with anyone. You'll learn that the secret is about being creative, thinking out of the box, demonstrating authenticity and sincerity, and having a little fun along the way. Get more meeting with effective Prospecting Sequences. Download our free how to guide here: https://salesgravy.com/seven-steps-prospecting-sequence-guide/

If you want to succeed at any job, make yourself invaluable. Go the extra mile; make them never be able to imagine what life without you there would be like. - Ross Mathews Selling in a crisis is tough. Losing your job during an economic downturn is worse. Now more than ever, you need your income. If you lose your job, there is a much higher probability that you will take a pay cut when you land your next one or end up in a role or company that you dislike.  No Mercy for Anchors The good news for you and sales professionals everywhere is that most organizations and their leaders are smart. They understand that in volatile times like this, they need productive salespeople more than ever. Businesses cannot survive without a steady stream of new sales and loyal customers.  The optimum word here is productive. In a recession, everything and everyone will be examined for its value. If you drain resources rather than generating sales and profits, you are gone. There is no mercy for anchors when the ship is sinking. How to Get Fired in a Crisis: Failure to prospect Low activity and productivity Lose customers Mediocre performance  Poor time management and organization Wasting resources Coasting along Quiet quitting Making excuses Surprising the boss with bad news Complaining Being difficult to work with The bottom line is, when your leadership team is faced with making decisions about sales force reductions, the dead wood gets cut first. Therefore you need to be indispensable to your boss and organization.  Excellence is a Choice Mediocrity, just like excellence, is a choice. Therefore, the most effective way to protect your job is to make the decision to be excellent. Here’s how you become indispensable and advance your career in a crisis: Get back to the basics Be fanatical about prospecting and fill your pipeline Sell better Retain your customers Contribute and be a team player Volunteer for projects and always offer to lend a hand Look for ways to add value Consistently ask the boss how you can help Come in early and stay late Give more effort Mentor struggling team members  Contribute in team meetings Attack the day with drive and optimism Be a beacon of light with your positive attitude Go the extra mile Change your way of thinking about work. Devote yourself to your company’s survival. Make a commitment to prove your worth to your boss, company, prospects, and customers every day. Be and become a person that your organization cannot live without. Going the Extra Mile  Going the extra mile is powerful in a world where mediocrity is the norm and most people won’t. These things may seem small, but in today’s world the majority of your competition fails in these obvious areas:  Showing up early for meetings and being prepared  Following up  Checking spelling and grammar on your emails and written documents Always looking, acting, and dressing like a professional Volunteering for special projects Coming in early and staying late Keeping your word  Doing more than is required Really listening to your prospects and looking for ways to solve their problems–regardless of the impact on your commission check  Taking personal responsibility to ensure that your support team follows through on their obligations  Telling the truth when you’ve made a mistake or cannot come through on a promise Constantly looking for ways to add value and do more A commitment to excellence in everything you do–even when no one is looking Being persistent and relentless Blocking your time and wading through a massive amount of rejection to find people who will buy from you At the end of the day, when you are exhausted, frustrated, and ready to quit, willing yourself to make one more call There are no traffic jams on the extra mile. When you are there, you will stand out and your career will flourish.