Dental All-Stars - Dentistry Podcast

Heather Nottingham, co-founder and VP of training at All-Star Dental Academy, joins Alex Nottingham JD MBA for the podcast. Alex discussed the confusion between All-Star Academy, the cooking show, and All-Star Dental Academy, and decided to have some fun with the podcast. Alex and Heather discussed how to build a "recipe for success in a dental practice," with Heather talking about her love of cooking, and the variety of "recipes" and systems that All-Star Dental Academy uses in their training.HIGHLIGHTS [01:26] Creating an All-Star System for Dentists[02:46] The Benefits of Following a Recipe for Success[04:12] Strategies for Providing Consistent and Adaptable Customer Service[05:32] The Great Call Process[10:14] Establishing a Personal Connection with Patients to Increase Engagement and [Appointment Bookings[11:34] The Great Call Process and Other Recipes for Successful Patient Experiences[12:49] Case Acceptance Training and Team Training[14:46] Discussion on the Benefits of Team Feedback and Training for Consistent ResultsRESOURCESPODCAST: Boost your Phone Skills with "Share the Sizzle"Free Training Webinar: Dental Practice Excellence

David Pier, co-founder of the dental membership company DenVantage, talks with Alex Nottingham, CEO of All-Star Dental Academy, welcomed, about his success with well-designed dental membership plans. David explained that after the 2008 recession, he and his partners knew there had to be a way to stop dentistry from constantly caving to insurance companies and so they looked at membership plans. The problem was that all the plans included deep discounts, so they decided to create a plan that was a benefit to their patients and still profitable for dentists. David will be discussing his membership plans at the All-Star Practice Growth Summit on May 19th and 20th and encourages dentists to learn more about the event at allstardentalacademy.com. HIGHLIGHTS [0:00:02] Success with a Well-Designed Membership Plan with David Pier[0:02:25] The Background of How Membership Plans Got Started [0:04:07] Key Components of a Dental Membership Plan[0:07:00] Reducing Overhead Costs and Implementing Membership Programs in Dental Practices [0:08:57] The Impact of Insurance on Fee-for-Service Dentistry[0:13:17] Setting Membership Fees and Benefits for Dental Care Plans [0:15:51] Benefits of Membership Plans for Dentists [0:18:09] Exploring the Benefits of a Dental Membership Plan [0:19:4]7 Heading: Automating Membership Plans for Dental Practices - A Conversation with DenVantage [0:21:26] DenVantage and the All-Star Practice Growth Summit.RESOURCES:

Expert dental coaches Eric Vickery and Larissa Pretoni talk with Alex Nottingham about how to reinforce training. Larissa has been working in the dental field for 22 years and started out as a dental assistant and supervisor. She has experience in pediatrics and insurance, and is a jack of all trades in the field. Eric and Larissa are discussing how to best use their combined expertise to reinforce training for dental staff.HIGHLIGHTS[00:00:07] Reinforcing Training in Dentistry[02:02:11] Team Buy-In and Empowerment [03:14:22] Building Trust and Creating an Ownership Mentality in Dental Practices[04:39:12] Pursuing Excellence and Implementing Training in the Dental Practice[08:20:05] Building Rapport, Accountability, and Team Implementation[11:29:22] "Creating a System for Successful Team Building and Training"[13:31:08] All-Star Training Best Practices [14:54:28] Implementing and Maintaining Accountability RESOURCESClick here to learn more about dental coachingClick here to learn more about online team training PODCAST: Shelly VanEpps: The Dental Office Manager is ObsoletePODCAST: Robyn Reis - Thriving at Work: How to Engage a Disengaged Team

Joanne Villani of PreVue Software discusses the importance of adding emotion to digital smile makeovers to increase case acceptance in dental practices. Joanne is a co-founder and product specialist at PreVue Dental Software and has been involved in the dental field for over 35 years. She believes that everyone should have a smile that they feel confident about and her passion is helping dental practices increase treatment acceptance of cosmetic and full-mouth reconstructive dental treatment.HIGHLIGHTS [0:00:02] Conversation with Joanne Villani on Increasing Treatment Acceptance with Digital Smile Makeovers [0:07:38] Driving Case Acceptance Through Dental Treatment Simulations[0:09:18] Utilizing Visualization to Increase Case Acceptance in Dentistry[0:11:01] Navigating Dental Simulation Programs for Treatment Acceptance[0:12:47] Benefits of Fast and Easy Simulation Software for Dental Practices[0:16:44] Conversation on Building a Treatment Plan and Financing for Patients[0:18:19] Understanding Patient Objections to Treatment Plans RESOURCESGo to www.prevudental.com and schedule a Discovery Call + Online Demo and see how PreVu can help you reach your practice goals. 

Disney is known as the star example in customer service. But is it? Granted, they do a ton of things well, but even the great Disney fails in many aspects of the customer experience. In this podcast, Alex Nottingham, JD MBA, CEO of All-Star Dental Academy will examine the good, the bad, and the ugly with Disney. How does the Ritz Carlton compare, and what about corporate dentistry? You will learn how to take the best from these companies and do even better! Unlike Disney and corporate dentistry, you can think outside the box. You are not beholden to shareholders. You can achieve dental practice excellence.HIGHLIGHTS[01:44] Disney’s Positive Attributes[02:14] Disney’s Bad & Ugly[04:55] Corporate Dentistry[07:22] The Ritz Carlton[09:35] Make the patient experience predictable[11:13] Cross-train and think outside the box[13:29] Dental practice excellenceRESOURCESWEBINAR: Dental Practice Excellence: 3 Steps to an All-Star Practice

Mastery Coach Shelly Van Epps asks the question: Is the dental office manager  obsolete? Shelly is a former office manager and treatment coordinator with over 20 years of experience and is currently a VP of Business Development and mastery coach with All-Star Dental Academy. They discuss the biggest struggles that dentists face when running a successful practice, which Shelly believes to be the inability to connect with their team. Alex mentions that dentists often want to focus solely on clinical work and don’t want to deal with their team. Shelly cites the American Dental Association statistic that the majority of issues dentists face are staff related. In conclusion, they agree that the dentist/team relationship is vital for a successful practice.HIGHLIGHTS[00:11:12] Dental Office Manager Obsoleteness[03:53:11] Difference Between Management and Leadership in the Dental Practice[07:38:01] Importance of People Over Systems in a Practice[08:57:23] Implementing Systems in a Practice[00:10:50] Leadership and Team Development[00:16:38] Dental Office Manager FutureRESOURCESLearn more about All-Star Dental Academy Coaching

Shyanne McCracken, an All-Star Mastery Coach and treatment coordinator, reveals the truth about social media for dentists on Dental All-Stars Podcast with Alex Nottingham. Shyanne believes that dentists hesitate to use social media due to the rules and regulations, as well as the time commitment to grow their followers and likes. She suggests that dentists can make use of the time by taking five minutes a day to post and engage with their content or delegate it to a trusted employee. Lastly, she advises dentists to use content that does not break rules or patient confidentiality.HIGHLIGHTS[00:38:25] Why are dentists hesitant to use social media?[01:20:12] What are the benefits of using social media for a dentist?[04:17:00] What should a dentist post on social media?[05:37:05] What mistakes are commonly made by dentists when posting (or what should dentists avoid posting)?[08:38:01] What are some engagement tips for dentists using social media?[00:15:01] All-Star Dental Academy's Social Media Program for DentistsRESOURCESClick here to learn more about All-Star Dental Academy's Social Media Program for Dentistshttps://allstardentalacademy.com/social[PODCAST] Supercharge Dental Patient Referrals

Patients avoid or step aside, cancel just flat out don't schedule because they're not really connected to the plan from an emotional state. People buy with emotion justified with logic. Not understanding this leads to diminished dental treatment acceptance. Eric Vickery, President of Coaching, builds on his prior podcast where he discussed the 95-5 rule to case acceptance. In this podcast, you will learn how to connect emotionally with your patient. You will discover their why, and thereby become the logical choice.HIGHLIGHTS[01:27] Why do you think patients don't move forward with treatment or they often cancel their appointments for necessary treatment? What would be an example of why they were looking to discover?[06:09] How do you connect treatment to someone's emotional desires with dentistry? By finding their "Why".[08:49] How can we navigate the word "sell" in dentistry without it being a bad word?[16:29] So how do you find the patients "Why"?[20:31] How does this help large case acceptance?RESOURCES[PODCAST] Part 1 - The 95/5 Dental Case Acceptance Rule

Dental HR (human resources) can be overwhelming. There are federal and state laws that are changing all the time. Great employees are harder and harder to find and keeping awesome team members can be a challenge. Alan Twigg at Bent Ericksen & Associates joins Dental All-Star’s host, Alex Nottingham to clear the confusion. In this podcast, you will learn what you “have to do” and what “you should do” to gain more confidence with your dental team.HIGHLIGHTS[01:48] HR is such a huge topic; can you give me a bird's eye view?[03:24] What is your definition of a practice culture?[05:43] What's one thing I can do to improve my job postings and attract better candidates? [9:00] As a practice owner, what are some of the dental HR compliance challenges I face?[14:23] I want to make sure I keep my awesome employees, what is the biggest area I can focus on?[18:48] What is the ONE thing you can do tomorrow to improve HR and culture?RESOURCES Bent Ericksen & AssociatesPODCAST: Thriving at Work: How to Engage a Disengaged TeamThe 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People

Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy joins the show to discuss sizzling-up phone skills. Heather has over 24 years' worth of customer service, training, and phone skills experience and designed the All-Star Dental Academy Phone Success course and the GREAT Call® Process. Heather created the GREAT Call® Process by working in a dental practice for so long and having her own system and process. She noticed that the approaches to phone skills were either theoretical or script-based, so she wanted to create something more recipe-like and easier for team members to remember.HIGHLIGHTS[02:38] The GREAT Call® Process: A Five-Step Process for Successful Patient Conversations[04:16] The Benefits of the GREAT Call® Process[05:49] Conversation on "Sharing the Sizzle" in Dental Practice Management[12:18] Maximizing Phone Skills to Stand Out in the Patient Experience[14:13] The Importance of Sharing the Sizzle: How to Train Your Team to Delight Patients[19:41] The Value of Proactive Communication in Dental Practice Phone Calls[21:44] Improving Office Sizzle Points[23:23] Phone Skills and Online Programs for Dental PracticesRESOURCES[WEBINAR] Dental Practice Excellence: 3 Steps to an All-Star Practice[E-BOOK] Loving the Phone – Heather Nottingham