Dental All-Stars - Dentistry Podcast Phone Skills Secret Sauce - All-Star Academy
Heather Nottingham, co-founder and VP of training at All-Star Dental Academy, joins Alex Nottingham JD MBA for the podcast. Alex discussed the confusion between All-Star Academy, the cooking show, and All-Star Dental Academy, and decided to have some fun with the podcast. Alex and Heather discussed how to build a "recipe for success in a dental practice," with Heather talking about her love of cooking, and the variety of "recipes" and systems that All-Star Dental Academy uses in their training.
HIGHLIGHTS
[01:26] Creating an All-Star System for Dentists
[02:46] The Benefits of Following a Recipe for Success
[04:12] Strategies for Providing Consistent and Adaptable Customer Service
[05:32] The Great Call Process
[10:14] Establishing a Personal Connection with Patients to Increase Engagement and [Appointment Bookings
[11:34] The Great Call Process and Other Recipes for Successful Patient Experiences
[12:49] Case Acceptance Training and Team Training
[14:46] Discussion on the Benefits of Team Feedback and Training for Consistent Results
RESOURCES