Dental All-Stars - Dentistry Podcast

Alex Nottingham, CEO of All-Star Dental Academy, welcomes Sameer Bhasin, VP of Strategic Alliances at Care Credit. Sameer has a decade of frontline business experience, having worked as a practice development manager and sales regional sales manager. He graduated with his MBA, and currently resides in San Antonio, Texas. Sameer explains that he has been with Care Credit for 17 years, and before that worked as an endo rep for almost three years. He notes that, once you get into dentistry, it is hard to get out, and he loves the profession he gets to serve. Sameer talks about how Care Credit puts the patient at the center of focus, and his hope is to bring knowledge from experts in the profession to Care Credit’s reps. Alex notes that Care Credit is still invested in its team and values, even though they are the number one patient financing company, and they are honored to have Sameer join them at their Practice Growth Summit.HIGHLIGHTS[0:00:02] Interview with Sameer Bhasin, VP of Strategic Alliance at Care Credit[0:04:04] Challenges in the Dental Patient Financing[0:06:06] Exploring Solutions to Common Challenges Faced by Private Practices[0:11:35] Utilizing Patient Financing to Grow Your Practice[0:13:49] Utilizing Patient Financing: A Discussion on Metrics and KPIs[0:17:48] Conversation on Increasing Treatment Acceptance Rates[0:19:58] Increase Patient Financing Approval Rates[0:21:50] Maximizing Patient FinancingRESOURCESCare Credit

Dentists often wonder why they don’t get more dental patient referrals. Why are they so haphazard? In this podcast, Larry Guzzardo, All-Star Dental Academy’s head instructor, discusses why patients don’t refer more often, how to encourage the team to get more referrals, how to track referrals, and using incentives to get more dental patient referrals. “I think the number one reason why the team doesn't ask for referrals more often is because there's no role model for them, they don't hear the doctor doing it.”HIGHLIGHTS[01:55] Why patient referrals don’t refer more often[04:26] What keeps the team from encouraging more referrals[08:03] Where team members “miss the boat” when it comes to encouraging referrals[12:13] Incentives for patients and team members[17:30] How to track patient referrals[19:01] Verbiage a team member can say to encourage a dental patient referral[21:27] The one thing you can put into play tomorrow to encourage dental patient referralsRESOURCES

Today on the show, we're pleased to welcome Dr. Todd Snyder, and he'll be discussing the secret ingredients to achieving success in dentistry and generally in life. As a successful dentist, Todd is on a mission to assist other dentists in overcoming obstacles and fears. By teaching them new systems and skills, he hopes to empower them to achieve success. Todd will share his insights on stepping outside your comfort zone and expanding your business and personal life.According to Dr. Todd, a positive mentality is the key to success. Many people have a neutral or reactionary mindset, which doesn't lead to progress. However, it can be challenging to admit to having flaws or fears. By being honest with ourselves and proactively pursuing our goals, we can train our minds to think positively. A negative mindset can keep us stuck in a negative pattern, but by seeing problems as opportunities, we can change our brains’ chemistry and achieve success. Ultimately, success comes down to having a strong mindset and owning our growth journey. Stay tuned for more guidance on your path to success.HIGHLIGHTS[01:04] Common success barriers or problems when it comes to dentists[02:53] What got Todd in the space of improving himself[05:59] Why having the right mentality is important[08:33] Problems facing seasoned dentists and graduates[11:35] Ways and strategies to overcome fears[13:58] Why you need mentors in your growth journey[14:57] One thing as a dentist you can do tomorrow to get out of your comfort zone[16:42] Todd’s motivationRESOURCES

Today on the show, we are delighted to have Shelly VanEpps, and our topic is One Step to Overcoming Approval Addiction. Shelly is currently a treatment coordinator and one of All-Star Dental Academies' Mastery Coaches. By working on the business with her clients, she focuses on how the team can provide the ultimate patient experience - an All-Star patient experience.She has worked in the same dental practice for 22 years and has faced many challenges, such as having enough team members or the wrong team. Still, through it all, she's worked in every position within the practice, from administrative tasks to assisting the doctor's chair side. Her passion is treatment coordinating and connecting with patients. She was inspired by her own coach to become a coach herself and help others feel confident in what they're doing, and this leads to today's topic of the confidence factor. Please stay tuned!HIGHLIGHTS[00:58] Who is Shelly VanEpps?[02:07] What is approval addiction?[04:06] Why many doctors and team members suffer from approval addiction[04:58] Easy ways to overcome approval addiction[05:03] #1: Have a positive self-talk[06:48] #2: A permission statement[08:42] An example of a permission statement[15:32] Difference between embodied to permission statement versus not practicing[19:02] Investing in your employees through coachingRESOURCES

As dental practitioners, we all have a long list of responsibilities on our plate, and sometimes it can be overwhelming. However, delegation can be an excellent way to ease the burden and get more done. So, in this episode, we’ll be talking about how to duplicate yourself and how it can help enhance your dental practice. Let’s get started!HIGHLIGHTS[01:09] Get comfortable with delegation. Duplication is not possible[02:35] #1: Get rid of “the problem of one.”[02:46] #2: Rely on systems[04:42] #3: The enjoyment of delegation[05:05] #4: Be brutally honest with employee feedback[05:25] Applying these tactics to your dental practice[05:41] #1: Don’t mix being a producer and a CEO[06:17] #2: Making the investments in the team without fear[06:36] #3: Accountability and coaching[08:37] The prerequisites to success and delegationRESOURCES

In this episode of Dental All-Stars, host Alex Nottingham sits down with Eric Vickery, President of Coaching at All-Star Dental Academy. Eric is a respected expert in practice management and dental case acceptance and has been delivering keynotes and training events all over North America since 2001. Tune in to gain insight from this veteran of the dental industry!HIGHLIGHTS [01:01] The biggest mistake offices make when it comes to dental case acceptance[04:55] Removing friction in dentistry for dental case acceptance[07:03] What offices need to realize to improve case acceptance[13:07] Focussing on the “90-5-5” rule[15:05] Main reasons patients may object to treatments[17:53] What you can do in your practice tomorrow to improve dental case acceptance[20:04] How to get the patient to move forward with dental case acceptance[24:50] Eric talks about the growth summit and his coaching teamRESOURCES

I’m joined by a true star in the dental industry, Chris Cuadros from Crossroads Tax Advisors. Chris and his team are experts at helping dental professionals succeed, bringing modern accounting solutions and business technology to the table to help create real-time financial success.HIGHLIGHTS [00:16] Introducing Chris Cuadros[01:00] Crossroads background[03:28] Why dentists need a dental-specific CPA[05:47] Necessary tax compliance elements for dentists[10:53] Accounting as the language of business[14:44] Using modern technology to make accounting easy for everyone[16:26] Biggest issues in tax and accounting in dentistry[17:41] The benefits of working with a dental-specific accounting firm[20:47] How coaching and consulting enhance business success[22:03] The one thing you can do today to improve your tax savings[24:30] Where to learn more about Crossroads and ChrisRESOURCESLearn more about Crossroads Tax Advisors

Welcome to Dental All-Stars Podcast. Today’s guests are Eric Hubbard and Andre Santos, the co-founders of Pain-Free Dental Marketing. Eric brings a wealth of strategic marketing experience from his time in the Fortune 300, while Andre has developed a career in marketing built on a software engineering background. The pair have already provided marketing services to hundreds of dental practices across the globe, utilizing the same methods they employ with their large business clients to help dentists grow their practices.Tune in to hear Eric and Andre discuss why you need marketing, differentiating it from advertising and avoiding the ‘pay and pray’ approach. They will also examine the latest trends in digital marketing, such as TikTok, YouTube, and YouTube Shorts, and provide you with one actionable tip for your dental practice that you can implement immediately.HIGHLIGHTS[00:15] Introducing today’s guests[01:58] How do you know that marketing is right for you?[04:06] The two factors that go into the success of marketing[06:55] Investing in a culture development for efficient marketing[08:41] The “Pay and Pray” concept[12:44] Some common problems in marketing and advertising in dentistry[20:38] Current marketing trends and how to utilize them[24:15] The power of YouTube shorts[27:35] Work with people that know what they’re doing[29:48] The All-Star Dental Academy Practice Growth Summit: What Andre and Eric will be speaking about[32:10] One tip to put into play tomorrow for marketing your dental practiceRESOURCESConnect with Eric and Andre: painfreedentalmarketing.com

All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA speaks with Pain Free Dental Marketing’s Eric Hubbard.Welcome to the Dental All-Stars Podcast! Today, we are pleased to welcome Eric Hubbard, the founder of Pain-Free Dental Marketing and a veteran marketing expert who’s worked with Fortune 300 companies such as Procter & Gamble and marketing Silicon Valley’s most influential companies.In this episode, Alex and Eric will discuss the four pillars of culture that have enabled his team to grow to over twenty employees and 120 plus clients and how he and his partner Andre continue to foster this culture. Eric will also discuss the importance of balancing revenue with culture objectives, what to do when a patient doesn’t fit your culture, and how you can make an impact in just one day.Get ready to be inspired to create a culture that inspires and empowers your team.HIGHLIGHTS[00:15] Introducing today’s topic and our guest[04:35] Eric’s culture document and how he got to it[06:20] The 4 pillars of culture   #1: Surprise and delight clients   #2: Care for the team and teamwork   #3: Compassionate capitalism   #4: Strive to be better[10:43] What if a patient doesn’t fit in your culture?[12:33] How to cultivate a culture with your team[16:04] A research on how culture impacts the front desk[18:48] The magic behind live events and culture: Eric’s experiences[23:00] How to balance revenue with culture objectives[27:37] What to do tomorrow to improve office cultureRESOURCESNo Rules Rules: Netflix and the Culture of Reinvention: Hastings, Reed, Meyer, ErinCulture Built My Brand: The Secret to Winning More Customers Through Company Culture: Mark Miller, Ted VaughnRaving Fans: A Revolutionary Approach to Customer Service: Blanchard, Kenneth, Bowles, Sheldon, Adamson, Rick, Borges, Kate, Mollard, John

Our guest is Robyn Reis, director of hiring and VP of Coaching at Allstar Dental Academy, who has experience guiding hundreds of practices in the areas of administration, marketing, HR, hiring, and team culture.Robyn will take us through what it means to Thrive at Work and why it’s important to practice success. We’ll also discuss what steps you can take to start engaging and motivating your team right away. Finally, Robyn will give you one simple thing you can do tomorrow that will make a big difference in the workplace environment. By the end of the podcast, you’ll have a better understanding of how to create a thriving workspace that both you and your team will look forward to every day!HIGHLIGHTS[00:10] Introducing today’s topic and guest[02:19] What does thriving at work mean?[03:46] Why is this important for the dental team?[06:02] Work-life Balance: Make the Most of Your Precious Time[14:32] How the office environment and your coworkers affect your ability to thrive[18:38] Why is investing in your team important?[26:12] What is All-Star Hiring?[30:17] What’s the one thing you can do tomorrow in your workplace to become more engagedRESOURCES