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The eCom Ops Podcast

Latest episodes

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Sep 6, 2023 • 34min

[Must-listen] Mastering eCommerce: The Road from Struggles to Success with Anatoliy Labinskiy

[Must-listen] Mastering eCommerce: The Road from Struggles to SuccessAnatoliy Labinskiy is a quadruple Two Comma Club award winner and a true rags-to-riches story. In just five years, he went from being a waiter to an 8-figure eCommerce entrepreneur and the founder of GSM Growth Agency, a firm that helps eCommerce entrepreneurs achieve 6-7 figure revenues. The GSM Growth Agency is a top-notch team of experts who are dedicated to guiding you to greater heights of prosperity. With a focus on brand creation, they'll help you establish a powerful, recognizable presence in your market. Equipped with an arsenal of bespoke tools, they'll help you climb the ranks and claim your place among the elite. But that's not all - they're masters of lead generation and sales optimization, bringing a steady stream of new customers to your door.No.1 eCom Operations hackIf you are in the eCommerce space and looking for the long run and consistency, you need a subscription service. It could be some kind of product, which just needs to be always refilled. Subscription is one of the top things for consistency.  You can generate 100K, 200K, or 300 K monthly, but if you remove the advertising, your revenue drops to zero. But if you bring consistent subscription service, you can turn off the advertising and still make six or more figures a month!You Will LearnHow to grow a successful eCommerce businessWhy you should grow the community?What are the crucial mistakes eCommerce businesses make?How does automation help businesses?Why do you need a team?How does subscription-based service help your business?Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Aug 30, 2023 • 28min

Customer Loyalty in the New eCommerce Landscape: What You Need to Know with Bish Smeir

Customer Loyalty in the New eCommerce Landscape: What You Need to KnowBish Smeir, a visionary in e-commerce and FinTech, is a testament to adaptability and innovation in an ever-evolving digital landscape. Beginning his journey in the complex world of payment processing, Bish has seamlessly transitioned into understanding the nuances of e-commerce, driven by an innate curiosity and a passion for understanding customer behavior. Enigmatic Smile is revolutionizing the Reward Tech sector with a dedicated focus on decentralizing and streamlining the fragmented payment-linked rewards industry. They stand out by their ability to swiftly launch branded card-linked offers apps in an astounding timeframe of just four weeks. The No.1 eCom Operations hackI read a statistic that 57% of all the online money goes to Amazon... And how is any independent brand going to challenge that? You need comprehensive loyalty; you need comprehensive systems.You Will LearnThe core principles behind constructing a successful loyalty program in today's digital age.How to effectively engage and retain customers in an eCommerce landscape.Strategies to stand out and make a mark, even when competing with major players like Amazon.Insights into the future trends and shifts anticipated in online shopping.Best practices for leveraging data while ensuring customer privacy and trust.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Aug 23, 2023 • 23min

Empowering E-Commerce Growth: Data Strategies and Solutions with Moustafa Moursy

Empowering E-Commerce Growth: Data Strategies and SolutionsMoustafa Moursy, with a stellar reputation for driving double and triple-digit growth for businesses, brings to the table not just theories but hands-on expertise. Having carved a niche in aligning business processes to unique circumstances, he has successfully positioned Push Analytics among the top 10% of HubSpot agencies globally.At its core, Push Analytics isn’t just a marketing agency. It's a bridge seamlessly connecting advertising and invaluable data, ensuring businesses make critical decisions swiftly and accurately. In an era where traditional media is often passe, this boutique agency offers a fresh perspective - intertwining paid media operations with data insights, creating a blend that propels businesses forward.The No.1 eCom Operations hack“It's almost like a little game, if you will, where you have different inputs and outputs, and you need to be able to look at the outputs and then control your inputs, making decisions to change the outputs, and then see what happens in the outputs, and then go back and control your decisions again to keep getting the best outcomes.”You Will LearnThe ins and outs of leveraging data for e-commerce success, helping you focus on the metrics that truly matter.Moustafa's journey of guiding brands to stellar success and the bumps he faced along the way.Tips and strategies to overcome common e-commerce challenges straight from someone in the trenches.The importance of data in e-commerce and how to use it seamlessly for improving your operations.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Aug 16, 2023 • 21min

HR in eCommerce: Secrets to Hiring the Winning Team with Julien Nowak

HR in eCommerce: Secrets to Hiring the Winning TeamJulien Nowak is a dedicated professional passionate about helping online business owners thrive and expand their operations. With a strong background in hiring, onboarding, and managing top talent, he has spent the past three years successfully assisting entrepreneurs in scaling their businesses. JPNB Consulting Ltd is an esteemed international consultancy specializing in empowering Ecommerce, Digital Agencies, and SaaS companies. With a global presence and a diverse client base from countries across the globe, including Canada, France, the United States, Thailand, Hong Kong, and more, JPNB Consulting has earned a reputation for driving positive change in web businesses worldwide. The No.1 eCom Operations hackSelecting the right person is very important in eCommerce because they handle a lot with few people. Therefore, they have a huge impact, reverse proportional in relation to the size of the business.You Will LearnEffective strategies for simplifying the complex recruitment process in e-commerce.The transformation of business needs into hiring prerequisites through Julien's unique 'candidate portrait' approach.The role of employer branding and compelling content in attracting top-tier candidates.The importance of 'selling' your business and job positions to prospective talent.How to leverage upcoming e-commerce trends, such as remote work adaptations and AI integrations, for enhanced business growth.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Jun 9, 2023 • 50min

The Game-Changer's Guide to eCommerce Marketing: Strategies That Propel Your Business with Matt Janaway

The Game-Changer's Guide to eCommerce Marketing: Strategies That Propel Your BusinessMatt Janaway is a seasoned eCommerce expert, currently serving as the CEO of Marketing Labs, a UK-based digital marketing agency specializing in SEO and paid advertising. Matt brings a wealth of knowledge to the table with a background in eCommerce entrepreneurship and a keen understanding of marketing strategy and data analysis. Under his leadership, Marketing Labs has helped many businesses unlock growth potential by optimizing their online marketing strategies. From exploring advanced Google advertising features to emphasizing the importance of team learning in staying up-to-date with industry evolution, Matt's insights make him a guiding light in the world of eCommerce.Marketing Labs is a dynamic digital marketing agency passionate about every project. As a boasting award-winning team, their expertise covers a broad spectrum, including SEO, PPC, CRO, branding, content, social media, and website design. They have experience across various commercial websites and understand the importance of aligning their work with clients' business goals. With a commitment to transparency, they ensure clients are involved every step of the way. What sets Marketing Labs apart is their tailored approach to each client - every action they undertake is aimed at growing online businesses sustainably and effectively. They thrive on helping companies to improve their digital strategies and achieve measurable results.The No.1 eCom Operations hackYou've really gotta allow more time to gather that data, to make decisions and test. You can't make a decision on a few hundred clicks. You've got to have enough data to make decisions.You Will LearnMatt shares his experiences with different e-commerce technology platforms from HTML templates to OsCommerce, WooCommerce, Magento, Shopify, and BigCommerce.The role of AI in e-commerce and its impact on personalization is examined.Matt emphasizes the importance of tailoring product descriptions and names to increase search visibility.The challenges of balancing search engine visibility and conversion rates in e-commerce are explored.Matt discusses the effectiveness of link building when done correctly, citing successful campaigns that led to substantial revenue increases for clients.Matt explains the unique features of his agency's approach, focusing on building a team of highly experienced individuals rather than solely scalingLet’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Jun 2, 2023 • 28min

How to Get Your Suspended Amazon Account Reinstated with Lesley Hensell, Riverbend Consulting

How to Get Your Suspended Amazon Account ReinstatedAre you seeking advice on navigating the tricky waters of Amazon account suspension? If so, our 'Must Listen' pick from the eCom Ops Podcast archive will be perfect for you. We've selected an insightful episode featuring Lesley Hensell, Co-Founder at Riverbend Consulting, packed with tips on reinstating a suspended Amazon account. If you haven't had the chance to listen yet, don't miss these expert strategies designed to protect and restore your eCommerce business.Lesley is an experienced Amazon seller and business executive with a demonstrated history of providing real-world practical solutions to improve operational performance and profitability. Before becoming the co-founder of Riverbend Consulting, she worked at Project Retail LLC as a partner.Riverbend Consulting helps clients reduce risk, drive revenue and sleep like babies. They have major manufacturers, private-label brands, top-10 resellers, and mom-and-pop businesses as clients. Riverbend Consulting assembles a second-to-none team and is actively adding new expertise to expand its skill sets and servicesNo.1 eCom Operations hackTo avoid getting suspended on Amazon, focus on your product’s quality.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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May 26, 2023 • 24min

Mastering E-commerce: Navigating SEO, SEM, and Email Marketing with James Mew

Mastering E-commerce: Navigating SEO, SEM, and Email MarketingJames Mew is a seasoned e-commerce professional currently serving as the Head of E-commerce at Wear Your Brand. With more than 16 years of experience in the field, James has amassed an impressive track record, from launching his first e-commerce brand in 2006 to building a 7-figure online business and assisting other entrepreneurs in achieving their e-commerce objectives. Wear Your Brand is an innovative e-commerce infrastructure provider dedicated to helping businesses grow profitability and gain complete remote control of their gear distribution. They offer a sophisticated Business Intelligence (BI) platform that enables enterprises to leverage data to reach their strategic goals. No.1 eCom Operations hackThe nice thing with an e-commerce website is you have a lot of data coming in, so you can create entire lists of segmented customers...You have a wealth of knowledge and information, and creating automation around that is super, super powerful.You Will LearnThe importance of SEO in e-commerce and how it aids in organic visibility.How SEM strategies can complement SEO to drive targeted traffic and improve conversions.The power of content marketing as exemplified by the success of a coconut oil business.The role of email marketing in nurturing customer relationships and driving repeat business.Common mistakes in e-commerce marketing and how to avoid them for business growth.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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May 19, 2023 • 36min

Selling Your eCommerce Venture? Insights and Strategies for Success! - Chris Shipferling

Selling Your eCommerce Venture? Insights and Strategies for Success!Chris Shipferling is a renowned figure in eCommerce and Investment Banking. As the Managing Partner at GW Partners and Founding Partner at SouthCol, he co-founded a $50 million eCommerce growth fund, bringing a wealth of experience and unique insights to the digital consumer products industry. Chris's expertise lies in guiding businesses to optimize their EBITDA/SDE, expand their multiple, and improve their eCommerce operations, preparing them for successful growth and lucrative exits in the market.GW Partners is a distinctive firm specializing in operational consulting, financial management, strategic planning, and M&A advisory services. They partner with consumer brands to transform them into highly valuable strategic acquisition targets. GW Partners' primary goal is to aid owners in transforming their companies, enhancing their value, and maximizing their exit potential. Through active engagement and partnership, they create, implement, and execute operational plans that significantly increase the company's value and attractiveness as a strategic acquisition target.SouthCol is an eCommerce brand accelerator dedicated to designing paths for high-valuation sales within 18-24 months. Headquartered in New York City, with offices in Charlotte and Tel Aviv, SouthCol provides capital, strategic advice, operational support, and exit strategy to eCommerce brands. Working from a founder's dream exit valuation, they pave the way to turning these dreams into reality. Their comprehensive approach ensures brands are not just ready for the market but are desired and coveted by potential investors.No.1 eCom Operations hackMove away from just one acquisition channel or one sales channel! If you’re two laser-focused on either one sales channel or one acquisition channel, you put yourself into a very risky category.You Will LearnKey strategies for selling your eCommerce business to maximize its value.The importance of channel diversification for risk mitigation and increased appeal to potential investors.Common mistakes to avoid when planning an exit strategy for your eCommerce business.The strategic approach for optimizing your business, including the role of reverse engineering and a strong business plan.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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May 12, 2023 • 27min

Harnessing AI to Drive Revenue and Optimize Customer Experience with Richard Harris, CEO of Black Crow AI

Harnessing AI to Drive Revenue and Optimize Customer ExperienceRichard Harris is the Founder & CEO of Black Crow AI, a cutting-edge, no-code predictive software that harnesses machine learning to help companies understand likely customer behavior. With over 20 years of experience in tech, Richard has been a part of the industry since the 90s, starting in consulting and eventually serving as the SVP of Strategy for Travelocity during the dot-com boom. Black Crow AI is a trailblazing software solution that helps businesses of all sizes unlock the hidden value in their customer data and improve profitability through machine-learned predictions. By bringing Fortune 500-grade machine learning technology to companies of every size, Black Crow AI empowers e-commerce brands to challenge and disrupt the market, leveling the data playing field. No.1 eCom Operations hackBecause we're predicting the future value of every user, you can get a very early read, like in the first 10 minutes or 10 hours of users coming from an influencer campaign, you can say, is this influencer delivering high-value users to me, or more of those 0.02% low-value users.You Will LearnThe importance of de-averaging your user base to optimize your business and tailor the actions you take for customer segmentation How machine learning models can help run multiple tests in parallel, speeding up the process of finding the right answers and improving marketing strategiesThe benefits of using AI-driven solutions to predict the future value of every user, allowing you to make informed decisions when partnering with influencersRecommendations for implementing AI-driven solutions in e-commerce businesses without a background in technology, including starting with free and easy-to-integrate toolsThe impact of data-driven insights on partnering with influencers to target the right audience and promote your products effectivelyIf you enjoyed this episode then please either: Follow on SpotifySubscribe, rate and review on Apple PodcastsSyncSpider BlogLet’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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6 snips
May 5, 2023 • 19min

[Special Mix] Ten Professionals Share the Role Automation Plays In eCommerce Business Operations

Special MixTen Professionals Share the Role Automation Plays In eCommerce Business OperationsManaging an eCommerce business is challenging, and not everybody can handle it. It becomes even more relevant when your business scales, you have more orders, and processes become more complex. When it starts feeling overwhelming, that is a clear sign that you need some help operating everything smoothly and efficiently. But how exactly can automation improve your business operations and help you scale? And, where can you start with eCom ops automation? We leave these questions to our experts, who will share their approach to automation.If you enjoyed this episode then please either: Follow on SpotifySubscribe, rate and review on Apple PodcastsSyncSpider BlogLet’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.

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