

eCommerce MasterPlan
Chloë Thomas
Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from. Many of our guests are using Shopify & Klaviyo, but we also have guests using Wix, Bigcommerce, Woocommerce, Omnisend and Magento. So you're sure to find an episode that directly helps YOU.Listen for advice on what to do next, the reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process!
Episodes
Mentioned books

Mar 27, 2023 • 31min
Global Growth through Wholesale and DTC with WooCommerce business Onya's co-owner Hayley Clarke
Hayley Clarke is the co-owner and managing director at Onya. The business has been trading since 2004 and Hayley and her partner bought it in 2015. Onya are selling products that help customers reduce their use of single-use plastic via their WooCommerce site where they get over 25,000 visitors a month, AND they have over 700 wholesale customers globally. In this episode we discuss:The pros and cons of acquiring an existing businessTransitioning to sustainable packaging Improving product design whilst saving money and reducing wasteBuilding trust with customersEmail marketing and developing engaging SEO.Check out Tidio >> https://ecmp.info/tidio use code 'ECMP' for an exclusive discount ..This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/---
Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits
Get all the links and resources we mention and join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Mar 20, 2023 • 31min
B Corp's grow faster... Sustainable Business Expert Hannah Cox
Everything our guest does is about helping businesses increase their impact and income by implementing sustainable strategies, policies and frameworks – of which BCorp is one option. Hannah Cox is the founder of sustainability impact agency betternotstop, head of membership at The Better Business Network, and earlier this year ran the super impressive Better Business Summit.In this episode we discuss:The stats behind the benefits of becoming a B-CorpA step-by-step guide for becoming a B-Crop brandWhether the size of your business affects your ability to registerHow we can devote more time to our business’ growth by outsourcing Your biggest B-Corp questions.Check out Tidio >> https://ecmp.info/tidio use code 'ECMP' for an exclusive discount ..This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/---
Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits
Get all the links and resources we mention and join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Mar 13, 2023 • 28min
Growing Magento store Hampers.com to £14 million a year with Hannah Lia
We continue B Corp month chatting to a BIG online retailer who are on well on their way to B Corp Certification.Hannah Lia is the Operations Director at Hampers.com. They are sellers of hampers and carbon neutral gifts. Founded in 1979 they now sell £14 million of gifts each year via their Magento site, corporate sales and the Amazon marketplace.In this episode we discuss:Having 40 members of staff to support the eCommerce businessSelling to consumers, corporate businesses and Amazon tradingHow and why they manage everything in-house – from their own warehousing to their fulfilmentOperating as a seasonal business, where they turnover £8 million in December out of their total annual £14 million turnoverWhat Hannah’s MBA course taught her about sustainabilityStart a free trial with Prisync and get 50% off your first three months! >> https://ecmp.info/prisync ...This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/---
Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits
Get all the links and resources we mention and join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Mar 6, 2023 • 30min
How Shopify store Green&Blue put sustainability at the heart of their growth strategy
Faye Treffry is Head of Growth and a director at the multi-award winning Green and Blue, a company of designers, creators and innovators who create products to help wildlife. Selling to consumers and trade via their Shopify site, they launched in 2005 and in 2022 they helped their customers create 5,998 havens for wildlife.In this episode we discuss:Why Green and Blue became a BCorpWhat is actually involved in the certifying – and recertifying – process Some of the basic costs of becoming a BCorpUsing your impact report as a marketing toolHow the certification has helped Green and Blue helped identify their gaps on the sustainability journey.Check out Tidio >> https://ecmp.info/tidio use code 'ECMP' for an exclusive discount .This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/---
Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits
Get all the links and resources we mention and join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Feb 27, 2023 • 31min
A Shopify Managed Marketplace That’s Open for 12 Hours A Week Nick Jefferson and Ella Cooper
Nick Jefferson and Ella Cooper are co-founders of Wylde Market. It is a Shopify store selling wild food that’s open for just 12 hours a week! Founded in Jan 2022 they now have 9 producers live on board, with 1,500 customers, and regularly sell out.In this episode we discuss:The logistics of a managed marketplace, and how they keep their store open for 12 hours a weekWhat to look out for when choosing the right marketplace softwareWhy we all need to be doing a Minimal Viable Product (MVP) launchHow to leverage from user-generated contentHow sustainability is a core part of the business – and how it’s done by eliminating wasteCheck out Tidio >> https://ecmp.info/tidio use code 'ECMP' for an exclusive discount ...This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/---
Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits
Get all the links and resources we mention and join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Feb 20, 2023 • 30min
How luxury furniture brand and Magento user OKA went sustainable with Mirry Christie
Mirry Christie is a Brand and Marketing Director turned Sustainability Consultant who’s been helping furniture and lifestyle brand OKA to not only become a more sustainable business, but also to inspire their customers to create sustainable homes. OKA was founded in 1999, and now sells via their Magento site, magazines, and showrooms across the UK and USA.In this episode we discuss:Bringing cost-savings to the business by being sustainableAttracting customers, investors and employees with your missionGetting key stakeholders and team members aligned to implement the strategyHow a good place to start is material assessment and start benchmarking your progressBeing actively transparent about your journey towards positive changeFitting in with the global strategy by following the United Nations Global Compact and the Sustainable Development goalsCheck out Tidio >> https://ecmp.info/tidio use code 'ECMP' for an exclusive discount ...This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/---
Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits
Get all the links and resources we mention and join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Feb 13, 2023 • 29min
Why measure the Carbon Footprint of Your Marketing? with Jaye Cowle
Jaye Cowle has been driving marketing for consumer-facing brands since 2004, and for the last 10 years she has done this via her multi-award-winning agency Launch – the paid media agency for ambitious businesses where her goal is to build the happiest performance agency.The average website emits 1.76 grams of CO2 for every page view – that’s 100,000 page views per month and over 2,000 kg of CO2 a year! Listen to learn:how to reduce wasteful marketing – from slow page loading to unnecessary website traffic. It’s not about spending less, but about being efficient so you can have a positive impact on the planet and spend more time on thinking and creating. How to audit the CO2 impact of your website, video-first marketing on YouTube and Pinterest, and cutting through the noise with a clear purpose.Start a free trial with Prisync and get 50% off your first three months! >> https://ecmp.info/prisync ...This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/---
Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits
Get all the links and resources we mention and join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Feb 6, 2023 • 28min
How PR Helped Shopify DTC Wine Brand Laylo scale to over 5,000 regular buyers
Laura Riches is the co-founder at Laylo, a seller of boxed wine. Launched in 2020, they’ve turned their side hustle into a critically acclaimed, award-winning rocket ship (to quote Laura) in just two years. They sell via a Shopify site and now have over 5,000 regular buyers.Tune in to this episode to find out what led Laura to create an eCommerce drinks brand of her own. She also gives some practical advice on how she mastered PR marketing herself, why the secret lies in great photography, building trust with your customers by offering a 100% money-back guarantee policy, and nurturing great relationships with journalists.Get your YoastCon Ticket now >> https://ecmp.info/yoastcon ...This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/---
Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits
Get all the links and resources we mention and join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Jan 30, 2023 • 30min
Running 7 Figure WooCommerce Business Nohma from a Campervan with Charlie Low and Dale Comley
Charlie Low and Dale Comley are the co-founders of Nohma (formerly and at time of recording... Climbingvan) – an extensive resource for self-build campervan converters that’s evolved into a successful eCommerce business they run whilst living and travelling in their own campervan. Founded in 2021 they now generate over 7 figures a year via their WooCommerce site.We explore how working whilst travelling has given them the right kind of constraints to be working productively. We also talk about their long-term approach to SEO and Google rankings, writing content to attract journalists and media outlets, how their book is a great lead generator, and why you should embrace a whole range of marketing channels to fully see what they can bring to your business.Prepare to be inspired!.Get your YoastCon Ticket now >> https://ecmp.info/yoastcon ..AND... if you'd like to hear all about how Nohma got started you can hear Chloe's startup-focused chat with Charlie and Dale on the Start Your Own Business podcast here: https://www.startupdonut.co.uk/podcast/start-your-own-business-podcast/s4e6-start-up-story-charlie-low-and-dale-comley-of-climbingvanThis podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/---
Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits
Get all the links and resources we mention and join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Jan 23, 2023 • 29min
How to Apply All FOUR Types of Scarcity Marketing with Mindy Weinstein
Mindy Weinstein PhD is the author of the brand new bestselling book ‘The Power of Scarcity: Leveraging Urgency and Demand to Influence Customer Decisions’. She’s a leading expert in digital marketing and the founder of the digital marketing firm Market MindShift.We discuss the four different types of scarcity and how you can incorporate them all into your eCommerce marketing strategy.time, supply, demand and limited editionWe also reflect on QVC infomercials, the psychology behind coupons, how a countdown timer has increased a website’s online sales by 40% and why running out of stock is a great marketing opportunityMindy has shared lots of practical strategies to help you with your eCommerce growth, enjoy!.Yoast SEO, available on Shopify and WordPress for WooCommerce >> https://ecmp.info/yoast ..This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/---
Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits
Get all the links and resources we mention and join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy


