Break Point

You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that. Topics 00:00 Welcome/introductions 04:45 CMA/CTA programs 09:14 Crafting your message 11:16 Horses for courses 12:44 Short presentations 14:51 Example: Key messages 16:04 Example: Supporting statements 19:52 Example: Objection Handling 23:07 Example: Other concerns 24:34 Example: Closing 25:23 Example: Call to action 27:09 Bonus tips 34:03 Planning stage vs building stage 34:53 The summary 35:52 Contact info 36:29 Outro Links Effective Presentations - Part 2 Email: julian.mills@servicenow.com devlink.sn/cma LinkedIn Effective Presentations - Part 1 Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space. Topics 00:00 Welcome/Introduction 03:30 Rob's content 04:58 The idea vault 08:59 How to get started 13:37 How to stay motivated 17:02 The long tail and defining success 21:04 Creative inspiration and thumbnail everything 26:33 What works and what doesn't on LinkedIn 31:36 Content you would like to do 32:35 When is the end? 34:22 Why do it? 38:01 The MVP program 39:10 Words of advice 39:51 Contact info 40:30 Outro Links LinkedIn Website Email: rob@theduke.digital Twitter Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks. Topics 00:00 Welcome/Introduction 04:59 Overview 09:10 Developer awareness 12:24 Examples 15:19 What works 17:21 Business smart customization and the customization register 23:05 Metrics 24:44 Where to find out more 27:48 Balancing the transformation 31:07 Contact info 31:52 Outro Links LinkedIn: Raghuveer Moorthy LinkedIn: Harshdeep Garg Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Technical governance isn't something most developers typically think about until it's too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier. Topics 00:00 Welcome/Introduction 04:47 Governance defined 05:47 Resistance 09:28 Personas 10:11 Technical debt and low-code 12:41 Tips for avoiding issues 15:48 Inherited debt 20:20 From theory to real stories 22:45 Advice for new devs 24:27 Summary 25:58 Contact info Links LinkedIn Utah Technical Best Practices CreatorCon 2023 Digital Labs Email rushikesh.mandhane@servicenow.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

You never know where your next opportunity to change your life will come from. Our guest today shares her amazing story of what happened and what it resulted in - along with some other great insights. Topics 00:00 Introduction/Welcome 08:07 How Ebony got started with ServiceNow 12:14 How ServiceNow has changed Ebony's life 16:14 From a non-tech perspective 19:50 If you had to do it over 22:10 Career highlights 25:44 Advice for new developers 28:59 Favorite ServiceNow feature or product 30:07 Contact info 30:34 Outro Links LinkedIn Email ebonylakkebala@gmail.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

To get the most out of a conference like Knowledge, there's a lot to consider, from what you wear, to what you bring, and even following up afterwards. Get your favorite note-taking tools because in this episode, Lauren and I talk about some things to consider to maximize your value and hopefully convince your organization to send you again next year. Topics Before the conference At the conference After the conference Links Knowledge home page Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

It should come as no surprise that there are some really amazing people in the ServiceNow ecosystem. A few weeks ago I heard another outstanding story about a young man who got his CSA cert at age 16 – he's now a little older and a little wiser. I said to myself, "We must have him on Break Point!" Topics 00:00 Welcome/introduction 02:22 Origin story 09:45 Failure is not a bad thing 12:05 For fun... 13:47 Learning new information 15:05 A family affair 16:10 Your friends thoughts 19:19 Career aspirations 20:42 Holding the title 22:39 Punching above his weight 23:42 Advice for others 25:55 Questions for us 31:32 Contact info 32:27 Outro Links NowLearning Udemy: The Complete ServiceNow System Administrator Course The 7 Habits of Highly Effective Teens Email: youssef.mahmoud.tech@gmail.com Developer Portal Udemy: The Complete ServiceNow Developer Course ServiceNow Community LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

The CreatorCon experience at Knowledge is nothing short of amazing, and we realize there are a lot of people out there that have not been to CreatorCon. You have questions, we have answers. Join all four ServiceNow Developer Advocates as we discuss what to expect and how to get the most out of CreatorCon. Topics 00:00 Welcome/intro 03:16 What is CreatorCon? 06:16 Types of activities 11:50 Who will be at CreatorCon? 14:45 Meeting new people 20:52 Call to action 21:46 Outro Links Knowledge website Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release. Topics 00:00 Welcome/Introduction 05:03 The mobile origin story 09:22 Utah features - Theming 11:58 Admin features 14:27 Agent features 16:16 Action based location tracking 17:38 Usability 24:03 Accessibility 24:41 For the developers 28:58 Where to find more info 30:30 The roadmap 32:18 Inbal's favorite feature 33:39 Contact info 34:04 Outro Links LinkedIn Email inbal.litvin@servicenow.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

ERP or Enterprise Resource Planning – the name may conjure up images or memories of large systems that can take years to implement, or perhaps even longer to upgrade. In this episode, we'll talk to someone who shares with us how we, as ServiceNow Developers, can become close partners with our ERP brethren by leveraging the power of our platform. Topics 00:00 Welcome/introductions 07:05 What is an ERP? 09:26 Who are the ERP vendors? 12:55 ECM defined 21:52 Other similar vendors 25:18 How ECM works 29:00 Implementation time 34:50 What's in it for ServiceNow Devs 37:56 Roadmap 39:12 Words of advice 40:00 Contact info 40:48 Outro Links Email jens.strandbygaard@servicenow.come LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.