To get the most out of a conference like Knowledge, there's a lot to consider, from what you wear, to what you bring, and even following up afterwards. Get your favorite note-taking tools because in this episode, Lauren and I talk about some things to consider to maximize your value and hopefully convince your organization to send you again next year. Topics Before the conference At the conference After the conference Links Knowledge home page Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

It should come as no surprise that there are some really amazing people in the ServiceNow ecosystem. A few weeks ago I heard another outstanding story about a young man who got his CSA cert at age 16 – he's now a little older and a little wiser. I said to myself, "We must have him on Break Point!" Topics 00:00 Welcome/introduction 02:22 Origin story 09:45 Failure is not a bad thing 12:05 For fun... 13:47 Learning new information 15:05 A family affair 16:10 Your friends thoughts 19:19 Career aspirations 20:42 Holding the title 22:39 Punching above his weight 23:42 Advice for others 25:55 Questions for us 31:32 Contact info 32:27 Outro Links NowLearning Udemy: The Complete ServiceNow System Administrator Course The 7 Habits of Highly Effective Teens Email: youssef.mahmoud.tech@gmail.com Developer Portal Udemy: The Complete ServiceNow Developer Course ServiceNow Community LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

The CreatorCon experience at Knowledge is nothing short of amazing, and we realize there are a lot of people out there that have not been to CreatorCon. You have questions, we have answers. Join all four ServiceNow Developer Advocates as we discuss what to expect and how to get the most out of CreatorCon. Topics 00:00 Welcome/intro 03:16 What is CreatorCon? 06:16 Types of activities 11:50 Who will be at CreatorCon? 14:45 Meeting new people 20:52 Call to action 21:46 Outro Links Knowledge website Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release. Topics 00:00 Welcome/Introduction 05:03 The mobile origin story 09:22 Utah features - Theming 11:58 Admin features 14:27 Agent features 16:16 Action based location tracking 17:38 Usability 24:03 Accessibility 24:41 For the developers 28:58 Where to find more info 30:30 The roadmap 32:18 Inbal's favorite feature 33:39 Contact info 34:04 Outro Links LinkedIn Email inbal.litvin@servicenow.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

ERP or Enterprise Resource Planning – the name may conjure up images or memories of large systems that can take years to implement, or perhaps even longer to upgrade. In this episode, we'll talk to someone who shares with us how we, as ServiceNow Developers, can become close partners with our ERP brethren by leveraging the power of our platform. Topics 00:00 Welcome/introductions 07:05 What is an ERP? 09:26 Who are the ERP vendors? 12:55 ECM defined 21:52 Other similar vendors 25:18 How ECM works 29:00 Implementation time 34:50 What's in it for ServiceNow Devs 37:56 Roadmap 39:12 Words of advice 40:00 Contact info 40:48 Outro Links Email jens.strandbygaard@servicenow.come LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

For many people, security on their ServiceNow instance ends with ACLs – maybe encryption if they have the need, but there's more – oh, so much more. Joining me in this episode is someone to shed some light on the full spectrum of ServiceNow security capabilities as of 2023. Topics 00:00 Welcome/Introductions 07:32 Introduction to product family 09:51 Authorization and authentication 10:52 Security, identity, and privacy 18:25 Product overview 22:52 Data filtration plugin 23:58 Protected tables plugin 24:46 Log export service 25:33 MFA 26:00 Adaptive authentication 28:42 Data classification and data certification plugins 33:31 Vault 36:19 SCIM 39:30 Final grouping 42:28 Mile wide, inch deep 43:09 Words of advice 44:40 Outro Links Trust Site Verizon Data Breach Investigations Report LinkedIn Docs: Platform Security Landing Page Trust Center IDPro Body of Knowledge Email jarod.mundt@servicenow.com Security Best Practice Guide Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Join the four Developer Advocates as we go around the table and share what we're most excited about in Utah. Topics 00:00 Welcome/introductions 02:16 Workspace Builder 03:41 RPA on PDIs 05:48 Dark theme 08:06 Script editor enhancements 09:32 ERP customization mining 13:18 Automation Center 15:20 Flow updates 18:28 Next Experience updates 21:29 Table builder 23:17 REST step updates 25:33 ECMAScript default for new apps 28:40 Mobile multi-instance switching 30:44 Lightning round 33:30 Outro Links Release notes Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Our ServiceNow developer ecosystem continues to grow - and to address demand in one of our fastest growing regions, I'm joined by one of our newest team members. Topics 00:00 Welcome/introduction 02:39 Pranav's schooling 04:45 Locations 06:19 Early career 09:06 Inspiration 12:27 For fun 15:09 Things Pranav has built 18:00 Looking forward 19:50 Knowledge 23 21:30 Words of advice 25:04 Contact info 25:29 Outro Links LinkedIn Email: pranav.bhagat@servicenow.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

ServiceNow thrives in any environment where you find departmental processes and workflows. A classic example of this is higher education. What's it take to be a developer and architect in higher ed? Today's guest gives us her story. Topics 00:00 Welcome/introduction 04:33 Transformation 05:20 Working in higher ed 06:48 Sharing tips from higher ed 09:24 Current projects 13:49 Staying up to date 16:15 Best career advice 19:07 Worst career advice 20:30 Greatest achievement 23:38 Words of advice 24:11 Contact info 24:51 Closing Links LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

2022 has been a mixed up year. There have been some really great highs along with some interesting challenges. In this episode, I'll share some of what I've observed. Topics Listenership is up Goodbye Brad, Hello Lauren and Pranav Knowledge 22 San Diego and Tokyo content Did You Know and Get To the Point Updated low-code apps for dummies Holiday SNUG Looking forward to 2023 More great content for Utah and Vancouver New group of dev MVPs Mentorship Knowledge 23 Return to in-person meetups Closing remarks Links LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.