In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak and  Soumeya Benghanem welcome Jennifer McGill Walker (Pearson) and Chris Hess, Ph.D. (Pearson) as they discuss the best practices in interviewing a customer. Good PMs need to be able to know the best way and approach to reach out to customers to understand their feedback and concerns that can help to improve a product or service.   Disclaimer: All opinions of the speakers are their own.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 01:45 The importance of discovery 03:22 Interacting with customers will lead back to why you’re doing what you do 04:27 Types of interactions with customers 06:34 The interaction format depends on the goal 08:26 Constantly talk with customers 10:37 Use Zoom for recording 12:50 Check your confirmation bias 14:02 Start a earlier than the actual interview when selecting your sample size 15:24 Work on the art of questioning 17:28 Being representative of the population as a whole & be comfortable with silence 19:04 Bring in other people from your team 21:52 Biggest threat to discovery work is time 26:54 Talk about what you’ve learned & learn from other 29:03 Setting up your work calendar  34:15 How to approach a customer? 35:54 Overcoming suspicion 39:01 Scheduling customer interviews & reaching out manually or automatically 48:13 Final thoughts

In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Soumeya Benghanem welcome Alex Selby (Amazon) and Swati Goel (Facebook) to talk about time management. Today’s focus is on how much time PMs need to allocate for structured and creative meetings, checking with customers to gather data on existing products, and breaking down your day strategically so you’ll have time to refresh your thoughts and replenish your creativity.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 02:17 Why is time management and productivity important? 07:02 Breaking down your day with time bucketing 09:45 For PMs, unstructured, unfocused time is critical 11:47 Block out an hour for yourself everyday 14:29 Deciding how much time to put into strategy versus execution 18:45 Business priorities and where you’re product is at 20:41 From 90/10 to 60/40 time allocation with customers 28:33 Look for product adjacent roles or tasks that you can take on 33:20 Pick up patterns from the first customers and bring back to the team for planning 36:03 Learn more about the Inclusive Product Management Accelerator program 38:01 The writing culture in meetings is an artifact while building a product 42:07 Balance between outcome driven structured meetings and allowing creativity 44:23 Allow for creative sessions but facilitation is still needed 48:25 Start conversations with a wide approach first 49:20 Choose which meetings are mandatory for you 51:31 Time management takes a little bit of practice 53:02 How often should PMs check on customers 56:55 “Be specific and strategy in spending your time.” - Alex Selby 57:51 Listen to How to Be More Productive (Ep. 243)

Today, in the How to Succeed in Product Management Podcast, Jeff and Red welcome our panel of experts on product management to talk about becoming a product manager coming from a different background. The shift in interest from your educational background or career to becoming a customer-oriented problem solver opens a path to become a great PM. Listen in and join them as they share their minds, experiences, and expertise on what helps aspiring PMs to  successfully join this competitive ecosystem.     Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 01:20 PMs from non-traditional background bring in new thinking and perspectives 06:15 Learning product management from best practices from a global perspective 10:47 True or false: “If you don’t know how to code you can’t be a good PM.”  12:55 Coding may not matter in most environments, it could in smaller startups 16:03 Is being a scrum master a traditional path to becoming a PM? 18:35 Scrum masters tend to work inside of development chops 21:56 UX designers should have an artistic expertise 23:50 Try low resolution experimentation, don’t be afraid to try something that looks horrible 26:00 An example of low-res that works 31:26 The Product Management Life Cycle model 33:20 Educate yourself if you want to break into product management 34:37 Understand what’s required for the job and what do you have in terms of skills 36:54 The language we use differs in different ecosystems 39:19 Find out how does a product life cycle work 40:09 To connect with companies and industries, tap on the networking side 44:10 Managing physical, digital, and software products 47:16 Customer care and problem solving opens a path to product management 48:43 Stay curious and always ask questions 50:11 The person who understand the customers the most matters 51:16 Build site projects, invest in networking, and volunteering opportunities 

In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Red Russak welcome Bryan Cottle (AWS), Scott Wofford (Amazon), and Joan Barcelona (Box) as they discuss how you can make an internal transfer into product management. If you’re someone who is interested in jumping into product but not sure if you should apply for internal opportunities, the three panelists for this episode will share to you some great tips on how you can do so and why it’s easier to transfer internally into a product role.   Disclaimer: All opinions of the speakers are their own.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 05:55 Internal transfer vs. transferring to a different company 07:13 How to transfer internally into product management 08:46 Demonstrating that you understood the product 10:51 Other things you can do before transferring internally 13:18 When and how to talk about your goal to be in product 16:53 What experience can you highlight? 22:03 Assessing the PM role 26:14 Tools and resources to help skill development 28:53 Project manager to product role 31:34 Think about your North Star 33:39 Degree or certification to help get into product  41:52 Book recommendations 43:23 Final thoughts

In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Red Russak welcome Peter Kazarian (Yahoo), Ryan Caddell (SounderMind), and Carolyn Carter (Wayfair) to talk about being a growth product manager and how to grow as one. Being a growth PM matters because their focus is to identify the key growth opportunities and growth strategies for businesses and improve business metrics.   Disclaimer: All opinions of the speakers are their own.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 06:31 Growth PM vs. other PMs 09:03 Growth PM vs. marketing 14:03 Metrics of growth PMs 15:08 Ask their KPI 16:35 Is growth PM consumer focused? 18:31 Are growth PMs replacing sales? 20:41 Well designed products doesn’t need sales 22:33 How to make growth happen through testing & optimization 25:12 Understand your secondary KPIs 28:43 Retargeting  33:22 What to do during a conversion problem? 38:31 Difference between product marketing manager, growth PM, and PM  42:16 There’s no vision involved 47:50 Final thoughts

In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak and  Soumeya Benghanem welcome Anna Marie Clifton to talk about prioritizing people over product. A good PM should be able to manage products, people, and of course, both. A team has its own unique members and managing these people is an important part of a PM’s job.   Disclaimer: All opinions of the speakers are their own.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 09:11 Influence without authority 11:42 What works in a different company won’t work in another one 13:59 Building trust relationships 16:26 Everyone is motivated by very different things 19:07 Framework or exercise for working with people 27:16 Clearly Product Book Club podcast 29:44 Politics in the workplace 30:54 Understand the unwritten rules 33:07 Frameworks are a waste of time 37:02 Definition of framework 39:02 Framework are for beginners 41:53 Managing young stakeholders 46:07 How to talk to people who disagrees 48:55 Final thoughts

In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Soumeya Benghanem welcome Vipin K. Singh (FEVO), Parul Shorey (SeatGeek), Geetika Kapoor (Chewy), and Vikas Khandelwal (Qualtrics) to talk about how to land a PM role in the current economy. For those who are interested in changing to a PM role, these great panelists will share their personal experiences and advice on how to become a PM.   Disclaimer: All opinions of the speakers are their own.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 08:23 Landing a product manager role in the current economy 11:37 There are still PM jobs out there 14:14 Network your way to opportunities 17:55 Highlight your skills & build relationships 20:57 Prepare a lot, be concise in communication, & know your value proposition 23:01 Value proposition 25:20 Have a personal mission 26:24 How to become a better communicator 28:00 Book or practice material recommendations 31:53 How to evaluate job opportunities 38:28 Should you go wide or go narrow? 44:15 Final thoughts

In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Soumeya Benghanem welcome Emily Fishkind (Microsoft) and Richa Rai (F5) to talk about the importance of inclusivity in product development. Understanding inclusion in product management will help PMs build products that are accessible to everyone in the market and can help business growth.   Disclaimer: All opinions of the speakers are their own.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 08:22 Inclusion in product management 11:04 Everything is evolving 12:58 Creating a sense of belonging, empathy, and cultural awareness 15:41 Calling people in than calling people out 18:34 3 recommendations for inclusive future in product management 21:09 Where to know more about inclusivity? 22:54 Is it a challenge or an opportunity? 28:44 Focusing on the margin 29:29 Inclusive language 30:46 Removing a non-inclusive term 34:16 Inclusion as you design your products and program 39:49 Advice to PM new to inclusivity 43:49 How to embed inclusion into your objectives? 45:34 Final thoughts

In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak  and  Soumeya Benghanem welcome Zenifar Hathiari (Amazon) to talk about collecting and utilizing customer usage data. As a PM, you have to be able to understand usage data and use this information to help improve the product, analyze customer reception and satisfaction level for future iteration and final product output.     Disclaimer: All opinions of the speakers are their own.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 03:18 Importance of data 07:39 Customer usage data 08:45 When to dive into customer usage data 11:11 Data sources 12:51 Customer vs. product data 14:58 Visualizing the data 16:44 How sales data is affects product 20:23 Quantitative and qualitative data 23:29 Utilizing customer usage data 27:22 Optimal amount of people to include in your framework 31:43 Advice for PM new to data 33:52 Favorite go-to data points 37:31 Data vs. real life 39:38 Usage or qualitative data first? 42:16 Third party data 43:38 Taking action on customer usage data 45:30 Balancing the need for speed and mitigating risk and collecting data 46:43 Book recommendations 47:48 Final thoughts

In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Soumeya Benghanem welcome Patrick Waltz (HP), Dave Fleischman (Compass), and Sheena Dhanaraj to talk about why frameworks are valuable and why PMs should know them. Frameworks help PMs make strategic decisions, discover product ideas, and solve problems.   Disclaimer: All opinions of the speakers are their own.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 01:18 Why frameworks are valuable 06:33 Frameworks is a collection of principles 09:07 Getting things done 11:03 Assumption mapping 11:23 Working backwards 13:44 North star framework 15:37 Funnel mapping 20:27 Establishing a good North star 21:36 No one size fits all 24:50 Know your job 27:17 Have an idea and share it 29:22 When the framework goes wrong 34:49 How do you pick a framework? 36:46 What’s a framework you’d love to be removed? 38:57 Psychological safety in teams 45:05 Final thoughts