The Dental CEO Podcast

In this episode of The Dental CEO Podcast, Scott Leune sits down with Kevin Tallman, CEO of Mango Voice, to discuss how AI-powered phone systems are transforming dental practices. Drawing on data from more than 12,000 practices, they reveal how much revenue is lost through missed calls and how AI receptionists are already improving patient interactions and operational efficiency. This concise, insight-packed conversation shows dentists exactly where phone technology is headed and how to prepare for the changes ahead.

In this episode, Scott Leune and Dr. Christian Coachman break down how to use technology, storytelling, and a differentiated “Apple Store” patient experience to dramatically increase case acceptance. Learn how mastering planning, guided execution, and emotional dentistry can elevate your reputation, attract better cases, and transform your career.

Morgan Hamm, a partner at EAG Dental Advisors, shares his expertise in bookkeeping and financial advising for private dental practices. The discussion revolves around the importance of clean financials for controlling overhead and increasing profit. They delve into common pitfalls in dental accounting, the significance of solid benchmarks, and how to tackle issues in collections. Morgan emphasizes improving practice management through effective leadership and strategic financial practices, guiding dentists toward greater profitability and less stress.

In this episode of The Dental CEO Podcast, Dr. Scott Leune talks with Jesse Israel — keynote speaker, mindfulness teacher, and founder of The Big Quiet — about how leaders can cut through the constant noise of modern life to regain clarity, purpose, and control. Jesse shares his “Four S’s” framework—Stillness, Solo Time, Slow Technology, and Saying No Thank You—to help reduce stress, sharpen focus, and create space for what truly matters. Tune in to learn how to quiet the chaos, lead with intention, and tap into your unique zone of genius both in business and in life.

In this engaging discussion, Robert Anthony, a below-the-knee amputee, elite athlete, and entrepreneur, shares his incredible journey of resilience and reinvention. He reflects on how early life challenges shaped his mindset and the importance of leading with love and compassion. Robert emphasizes the significance of decisive action and daily consistency in achieving goals. He also tackles the pitfalls of instant gratification in younger generations, advocating for hard work and authenticity. His insights inspire listeners to embrace their own setbacks as opportunities for growth.

Discover the key strategies for efficient dental practice staffing, from startup to maturity. Learn how to balance roles in the front and back office, and find the ideal staffing ratios for operations. Explore the benefits of virtual assistants to optimize overhead and avoid overstaffing. Delve into when to hire hygienists, the importance of scheduling, and how to manage overlapping schedules with multiple doctors. Gain actionable insights to maximize your practice's potential and keep your team aligned.

In this episode of The Dental CEO Podcast, Dr. Scott Leune exposes the hidden pricing structures that leave private dentists paying more for supplies and labs than the largest DSOs. He breaks down how corporate distributors and traditional buying groups have quietly maintained inflated costs through exclusive contracts, nondisclosure agreements, and overlapping ownership—keeping independent practices at a disadvantage. Dr. Leune explains why it’s time for private dentists to rethink how they buy, what’s really driving pricing inequities across the industry, and how shifting to modern, privately held suppliers through focused alliances like the Private Dental Alliance (PDA) can finally level the playing field. This is a must-listen for any dentist ready to take control of their costs and reclaim their competitive edge.

Dental teams want—and deserve—to be paid more. The challenge is that practices are also facing higher costs across the board, from supplies and labs to rent and debt. In this episode of The Dental CEO Podcast, Dr. Scott Leune explains how practices can afford to pay top salaries without sacrificing profitability. He shares how maintaining healthy ratios, maximizing hygiene production, improving case acceptance, filling schedule gaps, and implementing a simple weekly bonus plan can create a practice where team members are paid at the highest levels, owners stay profitable, and everyone wins.

In this episode of The Dental CEO Podcast, Dr. Scott Leune explores how virtual assistants are reshaping the modern dental practice. He breaks down why overburdened front desks, rising staffing costs, and hiring challenges make the VA-supported model so powerful. From insurance verification and patient recalls to answering missed calls and streamlining workflows, listeners will learn how practices can offload non-clinical tasks to highly trained virtual team members at a fraction of the cost. This model not only reduces stress for in-office teams but also drives profitability, elevates patient care, and creates sustainable growth for practices of all sizes.

In this episode of The Dental CEO Podcast, Scott Leune explores how dentistry is evolving around the world—and why the U.S. remains years ahead when it comes to the business side of practice ownership. From the rise of DSOs in Australia and Canada to untapped opportunities across Europe and beyond, Scott explains what non-U.S. dentists can learn from the American model to accelerate growth and scale more effectively. He also shares stories of dentists who applied U.S.-based business strategies abroad and multiplied their success, offering a roadmap for anyone looking to stay ahead in the rapidly changing global dental landscape.