The Dental CEO Podcast Dental CEO Podcast #44 - Reinventing the Patient Experience: Build the Practice Patients Can’t Stop Talking About
Dec 29, 2025
Explore how to revolutionize the patient experience in dental practices. From innovative lobby designs and cozy amenities to high-tech diagnostics, every detail matters. Discover tactics for minimizing discomfort during procedures and enhancing post-treatment care. Learn the importance of frictionless communication and personalized touches in building trust. Daily audits and team professionalism play a crucial role in maintaining exceptional standards. An unforgettable patient experience not only boosts referrals but also elevates overall satisfaction and fulfillment.
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Build The Startup Practice Model
- Design a startup practice intentionally to build capital for marketing and top talent.
- Aim for a $2M collections, $1M owner take-home model by year three through tight cost control.
First Impressions Matter
- Make the lobby modern, professionally designed, and immediately trustworthy.
- Place the check-in desk close to the entrance and enable kiosk check-in to remove friction.
Use Patient Photos For Personalization
- Take a photo of every patient at check-in so staff can greet them by name.
- Use that photo to build rapport and consistent personalized greetings on future visits.