Remove Friction: Scheduling & Communications

In this episode, Scott breaks down how to reinvent the patient experience so thoroughly that patients can’t stop talking about your practice. From modern design and comfort-focused amenities to digital workflows, high-tech diagnostics, and frictionless communication, he outlines the systems and touches that build trust, increase case acceptance, and elevate your brand. Whether you're launching a startup or transforming the practice you already own, this blueprint shows how an exceptional patient experience can reshape your career and dramatically grow your practice.