The Remarkable Leadership Podcast

Your face is how you feel about yourself and how you project to the world. Maya Hu-Chan is the author of SAVING FACE: How to Preserve Dignity and Build Trust. She sits down with Kevin to talk about the role face plays in leadership through stories and examples. Whether we are working face-to-face or remote, local or global, leaders need to understand the concept of "saving face" to create and build relationships for organizational success. When team members feel psychologically safe, they perform better. Key Points Honoring face, saving face, and losing face. Psychological safety. Triple A Model. Additional Leadership Resources Saving Face: How to Preserve Dignity and Build Trust by Maya Hu-Chan Designing Your Life: How to Build a Well-Lived, Joyful Life by Bill Burnett and Dale Evans http://mayahuchan.com/ Related Podcast Episodes Connect First with Melanie Katzman. Being the Leader You Want to Be with Amy Jen Su. The New Global Manager with Melissa Lamson. All You Have to Do Is Ask with Wayne Baker. Subscribe to the Podcast Don't miss an episode! Subscribe to this podcast through the options below. iTunes Stitcher TuneIn Soundcloud RSS Or your favorite podcast app.

There are tons of tips out there for delivering feedback. The problem is that tips are only tactics until we start with the basics. First, we must understand the goal of feedback which is that the other person will take action on that feedback. And then, we have to ensure that the feedback is actually heard. In today's episode, I am giving you four invaluable tips to help you ensure that your feedback is heard so that it can be acted upon. Additional Resources Watch the video

How do you give feedback? Maybe the better question is, how do you receive feedback? Steve Herz believes we need to create the environment for the give and take. Once we can accept feedback and take action to improve ourselves, giving feedback is easier and more accepting. Steve is the author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional Results. Steve and Kevin discuss the AWE model and the "soft skills" we don't focus on or dedicate resources to building. Yet, these skills help us become more confidence-inspiring and more respected, leading to more trust in your team. Steve shares examples of the model in action and how this now plays out in our current work environment. Key Points In this episode, Steve discusses: Feedback. The AWE model - authority, warmth, and energy. Additional Leadership Resources Book Recommendations: Don't Take Yes for an Answer: Using Authority, Warmth, and Energy to Get Exceptional Results by Steve Herz Range: Why Generalists Triumph in a Specialized World by David Epstein Connect with Steve Herz: Website | LinkedIn | Twitter | Instagram | Facebook Related Podcast Episodes: The Power of Deliberate Practice with Robert Pool. Influence Redefined with Stacey Hanke. Key Lessons from Top Episodes of 2019. This episode is brought to you by... Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader. Sign up at https://remarkablepodcast.com/UYRP Subscribe to the Podcast Don't miss an episode! Subscribe to this podcast through the options below. iTunes Stitcher TuneIn Soundcloud RSS Or your favorite podcast app.

Remember recess? Swinging happily on swings, monkeying around on the monkey bars, or zooming down slides... As kids, this was an important part of the day. It gives children the chance to socialize, burn off some much needed energy and re-focus so they are better equipped to learn throughout the day. Not surprisingly, these are all things that we need as adults as well. And it's why breaks are so powerful to our success. When we make the time for breaks throughout the day, we will get more accomplished, have better ideas and generally less stress. And when we're working remotely, we need these breaks even more. In today's episode, I'm laying out the case for breaks! You can watch the video version of this episode at: https://blog.kevineikenberry.com/video/the-power-of-the-break/ Tweet it out: Taking a break isn't for slackers – your productivity will soar and your stress will sink. Take a break already! @KevinEikenberry From This Episode: Check out the articles and resources on The Remote Leadership Institute website and our COVID-19 Response website.

Timothy Lupfer wants us to get back to basics about leadership. It is a role we are usually given and involves followers (whether they be employees, students…). Leadership is narrower than most of us think. Leadership is the role of affecting followers to achieve organizational goals. Tim is a retired Army, former consultant, and the author of Leadership Tough Love: Examining Leaders Through the Lens of Reality. He shares with Kevin his thoughts about leadership and why it's more than just a position. He discusses scalability, specifically as it relates to the number of true relationships we have. Leaders need to focus on their immediate group, and we need good leaders at every level (to keep close relationships). This episode is brought to you by... From Manager to Remarkable Leader, Kevin's Flagship workshop based on his proven leadership model. Additional Leadership Resources Book Recommendations: Leadership Tough Love: Examining Leaders Through the Lens of Reality by Timothy Lupfer Ireland In The 20th Century by Tim Pat Coogan Connect with Timothy Lupfer: Website | LinkedIn Related Podcast Episodes: Lessons from a Major General with Major General David Bassett. Scaling Leadership with Robert J. Anderson. Agility with Leo Tilman and General Charles Jacoby. Understanding Power with Deborah Gruenfeld. Subscribe to the Podcast Don't miss an episode! Subscribe to this podcast through the options below. iTunes Stitcher TuneIn Soundcloud RSS Or your favorite podcast app. Join Our Facebook Group Join our Facebook community to network with like-minded leaders, ask us questions, suggest guests and more. We welcome your wealth of experience and hope you will join us in sharing it with others on their leadership journey. You can join the group here: facebook.com/groups/RemarkableLeadershipPodcast/

You are leading…and others are watching. This is true when things are going well and when they're not going so well. That's right. That means as a leader, you are on display. And in the words of my friend, Tom Peters, it's always showtime. However, all of this does not mean that I am suggesting that as leaders we have to be "actors" or pretending at our job. Quite the opposite in fact. Check out this episode below to see how leaders can harness the "spotlight"! Tweet it out: As a leader your team is always watching. You ARE leading by example. Do you like the example you are setting right now? @KevinEikenberry From This Episode: Watch our Remarkable Leadership podcast episode with Tom Peters here. If you'd like to receive my daily email and get a short, inspiring message Tuesday – Friday, you can learn more and sign up here.

How are you using the power you have (for good or evil)? Yes, we all have power just through our relationships between colleagues, family, and friends. Thereby, it can be a bit tricky. According to Deborah Gruenfeld, we need to embrace and own our power, even if we are uncomfortable with it. Deb is a social psychologist and the author of Acting with Power. She shares with Kevin that there are levels of power and it is a responsibility that is yours. Often there are negative connotations with power, however, when you look at it in action, force is rarely used. People want to help you, so you will help them. When you have control over another's outcomes you need to think about the interests you are serving; be the person other people hope you will be. This episode is brought to you by... From Manager to Remarkable Leader, Kevin's Flagship workshop based on his proven leadership model. Additional Leadership Resources Book Recommendations: Catch and Kill: Lies, Spies, and a Conspiracy to Protect Predators by Ronan Farrow Acting with Power: Why We Are More Powerful Than We Believe by Deborah Gruenfeld Connect with Deborah Gruenfeld: Website | Twitter | LinkedIn Related Podcast Episodes: The Outward Mindset with Jim Farrell. Crucible Leadership with Warwick Fairfax. Partnership is the New Leadership with Ty Bennett. All You Have to Do Is Ask with Wayne Baker.

Do you have a Day One or Day Two mentality and why does it matter? Alex Kantrowitz sits down with Kevin to talk about mindset and culture. Alex is a senior technology reporter at BuzzFeed News and author of Always Day One. Alex interviewed more than 130 tech insiders from hourly workers to executives to share how the "Tech Titans Plan to Stay on Top." However, the lessons learned don't just apply to Silicon Valley. To become stronger and more successful leaders must continue to look at their business. They recognize change is constant and a Day One mindset will get you to your future state. This episode is brought to you by... From Manager to Remarkable Leader, Kevin's Flagship workshop based on his proven leadership model. Additional Leadership Resources Book Recommendations: Always Day One: How the Tech Titans Plan to Stay on Top Forever by Alex Kantrowitz The Emperor of All Maladies: A Biography of Cancer by Siddhartha Mukherjee Connect with Alex Kantrowitz: Website | Twitter Related Podcast Episodes: Connecting Your Company Culture with Your Brand with Denise Lee Yohn. The Power of Corporate Culture with Chris Dyer. How to Think Like Amazon with John Rossman. Turning Culture into Competitive Advantage with Jeff Grimshaw. The Innovation Stack with Jim McKelvey.

Focus is really important to leaders. What we study and think about, GROWS. So during difficult times, it's even more important to be sure that we aren't focusing on the negative; that we avoid putting negativity under the microscope. Here's what I mean… Tweet it out: Focus on what you want – don't put negativity under your microscope. @KevinEikenberry From This Episode: Learn more about and listen to the Remarkable Podcast here.

We have the tools for accounting principles, and these have remained unchanged for years. Yet we have no real tool to measure customer loyalty, and every bit of cash flow starts with cash from the customer's pocket. Kevin is joined by Rob Markey. He is the author of a new Harvard Business Review article on how to run a company to maximize customer value, "Are You Undervaluing Your Customers?" He is also the co-author of The Ultimate Question 2.0. Rob believes that customer loyalty and company success go hand in hand. Companies with high satisfaction rankings grow revenues roughly 2.5 times as fast as their industry peers. Leaders need to find ways to get the voice of the customer in front of the entire organization, not just sales or customer service (regardless of the size of the organization.) Rob also shares ways to destroy customer value (a lesson on what not to do). In this episode, Rob discusses: Customer value. Leading for loyalty. Relationship recovery. This episode is brought to you by... 13 Days to Remarkable Leadership, a free leadership video series based on Kevin's book, Remarkable Leadership. You can learn more at https://remarkablepodcast.com/13days Additional Leadership Resources Book Recommendations: The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld and Rob Markey The Essential Drucker: The Best of Sixty Years of Peter Drucker's Essential Writings on Management by Peter F. Drucker Blindness by Jose Saramago Are You Undervaluing Your Customers? Net Promoter System Podcast Net Promoter System Connect with Rob Markey: Website | LinkedIn | Twitter Related Podcast Episodes: Delivering Innovative Service with Chip Bell. Leading Customer Loyalty with Sandy Rogers. Why Customers Leave with David Avrin.