The Remarkable Leadership Podcast

“We need better communication.” “We need more communication.” “We’re having communication issues.” Better organizational communication is a universal need and a universal challenge and I have a really valuable lever that will improve your organizational communication. Learn more in this episode. Tweet it out: Every leader is a conduit of communication both directions – to their team, and to more senior leadership. @KevinEikenberry From This Episode: If you’d like to receive my daily email and be a part of a fun and interesting community, you can learn more and sign up at https://kevineikenberry.com/daily 

A community is a group of people who get together for a shared mission and are a network of experiences. Yet, it’s hard work to get build these communities. Jono Bacon is the author of People Powered: How Communities Can Supercharge Your Business, Brand, and Team. He joins Kevin to discuss why and how you bring people together. You can have communities within your organization and communities designed to build up your organization. Communities have the potential to grow your reputation, reduce customer service issues, produce content, and provide meaningful relationships with your customers. Jono shares examples of how to build a community and emphasizes that individuals want a sense of belonging and want do know they are doing meaningful work, so when building your community you need to define the value for the individual and the value for your organization. In this episode, Jono looks at 1. Types of communities. 2. Phases of the community journey. 3. Business integration and communities. This episode is brought to you by... From Manager to Remarkable Leader, Kevin's flagship workshop, based on his proven leadership model. Learn More Additional Leadership Resources Book Recommendations: People Powered: How Communities Can Supercharge Your Business, Brand, and Teams by Jono Bacon The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter by Michael Watkins Thinking About It Only Makes It Worse: And Other Lessons from Modern Life by David Mitchell Connect with Jono Bacon: Website | Twitter | Facebook | LinkedIn | YouTube | Instagram Related Podcast Episodes: The Fascinating Leader with Sally Hogshead. Wine, Rock 'n' Roll, and Leadership with Maynard Keenan. Community Building for Leaders with Raha Agrawal. Turning Culture into Competitive Advantage with Jeff Grimshaw.

Today we are talking about a leadership mistake - why it happens, why it is a mistake and how to correct. Tune in, ask your questions - and tell me the mistakes you want me to address in the future. Bud to Boss: https://budtoboss.com/ 

This is the 300th episode of Remarkable TV and when we recorded the video, the World Series was just getting started in the United States. So, it seemed that talking a little baseball and averages was an appropriate topic. Now, don’t worry. This isn’t really a baseball lesson. This is a lesson for leaders and it’s one that you won’t want to miss. Tweet it out: The very best baseball players fail 70% of their times at bat. Given that, should you be taking more swings? @KevinEikenberry From This Episode: Sign up to receive an email notification each time we release a new episode of Remarkable TV here.

We use analogies all the time when we look at developing talent in our organizations. Zach Thomas is not only a farmer, but he grows people as well. Zach is a West Point grad., served as an Army Ranger instructor, and a college pastor. Today, Zach is the owner/operator of a Chick-fil-A franchise and author of Leader Farming: Growing Leaders to Grow Your Business. He had an “aha” moment when he looked at his leadership approach. He recognized the tough guy approach nor the love everybody and they will do the right thing approach were working. Zach and Kevin discuss the need for standards and boundaries in leadership. Zach shares a leadership strategy to balance results and relationships. This strategy addresses engagement, turn-over, and development of your team. Zach believes leaders should make a difference in the lives of their team and grow them to be the best version of themselves. In this episode, Zach discusses 1. F.A.R.M. Strategy. 2. Seasonal growth mindset. 3. Embracing turnover. This episode is brought to you by... Coaching with Confidence, Kevin's workshop, designed to help leaders build confidence in coaching for stronger and more effective teams. Learn More Additional Leadership Resources Book Recommendations: Leader Farming: Growing Leaders to Grow Your Business by Zach Thomas and Jared Stump A Language of Healing for a Polarized Nation: Creating safe environments for conversations about race, politics, sexuality, and religion by Wayne Jacobsen, Arnita Willis Taylor, Robert "Bob" L. Prater Connect with Zach Thomas: Website | Twitter | Facebook | LinkedIn Related Podcast Episodes: How to Be a Talent Magnet with Mark Miller. Creating Culture - Lessons from Chick-fil-a with Steve Robinson. Turning Culture into Competitive Advantage with Jeff Grimshaw.

Another challenge accepted as I will connect chicken soup with leadership - and have some fun doing it! Additional Resources: https://kevineikenberry.com/rtv

Words are powerful and when we use the right words in the right situations, they can have a huge impact in our ability to be effective as leaders. Today, we are diving deep into a word that seems innocent, but might not be when we are aware of how we are using it. Beware the Word ‘Actually’ 3 Comments (Edit)   Words are powerful and when we use the right words in the right situations, they can have a huge impact in our ability to be effective as leaders. Today, we are diving deep into a word that seems innocent, but might not be when we are aware of how we are using it. Tweet it out: Be careful with the word ‘actually’. When you put it in front of a statement of good performance, it shows your underlying belief. Need an example? “They actually did a good job.” See what I mean? @KevinEikenberry From This Episode: Sign up to receive an email notification each time we release a new episode of Remarkable TV here.

Customer Service…if we aren’t serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They’ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the customer service turnaround expert and works with companies to help them get back to basics. Organizations need to recognize that are serving both their external customers as well as their employees and vendors. If your Yelp review looks good, yet your Glassdoor rating isn’t great, chances are you will soon lose your customers. Micah shares stories of organizations doing it right, whether it be a “wow” or an authentic experience. In this episode, Micah discusses 1. Customer service culture. 2. Hiring for customer service (WETCO). 3. The power of WOW. This episode is brought to you by... Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader. Sign Up Additional Leadership Resources Book Recommendations: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience by Micah Solomon Olive, Again by Elizabeth Strout Growing a Business by Paul Hawken Learn more about Ignore Your Customers (And They'll Go Away). Connect with Micah Solomon: Website | Twitter | LinkedIn Related Podcast Episodes: Delivering Innovative Service with Chip Bell. Leadership and Legendary Service with Vicki Halsey. Turning Culture into Competitive Advantage with Jeff Grimshaw.

Consider this the gift of mindset! I'm giving you a new thought about the value of experience today - it is valuable for us as leaders and in all other roles in our life. You know experience can be useful, but you may have never thought about it this way. 13 Days to Remarkable Leadership Video Series: http://KevinEikenberry.com/13days

These days, there is no shortage of communication tools at our fingertips - literally. And while this means that it is easier than ever to communicate with one another, it doesn't necessarily mean that we are communicating better. In fact, some might argue that we are getting worse at communicating. So, today I am going to remind us all of a powerful, but often forgotten communication tool that we should all be using more frequently. Tweet it out: Want to communicate with impact? Send a handwritten note. @KevinEikenberry From This Episode: Take a listen and learn more about The Remarkable Leadership Podcast, here.