
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Latest episodes

20 snips
Nov 26, 2024 • 1h 9min
E084: BFCM Pulse Check
The discussion covers strategies for navigating the bustling Black Friday and Cyber Monday, emphasizing effective communication and forecasting. There’s a dive into the dynamics of wholesale versus e-commerce, along with the importance of managing fulfillment operations. Insight into the role of in-person marketing via roadshows showcases brand awareness. Additionally, the conversation tackles cash flow management, crisis scenarios, and the challenges of overselling during peak sales. Balancing growth and sustainability while leveraging data to bolster business success rounds out the engaging dialogue.

Nov 20, 2024 • 1h 5min
E083: Curtis Matsko: Operators X Portland Leather Goods
Explore the journey of transitioning manufacturing to Mexico and the growth of a leather goods brand. Discover strategies for effective marketing and product development that resonate with consumers. Uncover the secrets of maintaining a strong supply chain and the importance of quality craftsmanship. Delve into the vegan leather debate and the rise of a thriving secondary market. The discussion also highlights innovative tactics in retail to navigate challenges and ensure business growth.

Nov 13, 2024 • 50min
E082: Election Tariffs?
Dive into the aftermath of the recent election and its ripple effects on business and manufacturing. Discover the future of production with automation and robotics as key players. Challenges of moving manufacturing back to the U.S. are laid bare, from high costs to regulatory hurdles. The podcast also tackles the delicate balance of nationalism and globalism in trade. Expect insights on building resilient domestic supply chains and the evolving landscape of tariffs that shape American consumer behavior.

16 snips
Nov 6, 2024 • 1h 41min
E081: Business Debt
Explore the intricate world of e-commerce, tackling the challenges of managing debt and the significance of brand storytelling. Learn about the role of debt financing versus equity, and discover the rising competitor, Timu. Uncover effective strategies for combating IP theft and the advantages of specialized SMS marketing. Dive into the delicate balance of managing credit, cash flow, and relationships with banks to foster growth. Gain insights into maximizing marketing efficiency and the importance of data-driven decision-making in an ever-evolving landscape.

38 snips
Oct 30, 2024 • 1h 33min
E080: Boardroom to Playroom
Dive into the chaotic yet rewarding world of entrepreneurship and parenting! Explore the juggling act of managing family and business while debunking the myth of perfect work-life balance. Discover the importance of supportive workplaces for parents and the role caregivers play in company culture. Learn how to teach kids the value of money and responsibility through real-world experiences. Plus, hear about the emotional toll and the humorous anecdotes that come with navigating dual roles as a parent and an entrepreneur.

48 snips
Oct 23, 2024 • 1h 11min
E079: The Pro’s and Con’s of being a CEO
In this conversation, Matt LeMay, a seasoned CEO and founder of multiple companies, shares insights from his leadership journey. He discusses the emotional challenges and loneliness that come with being a CEO. He also highlights the complexities of managing growth and team dynamics, including tough conversations and firing decisions. The episode touches on the nuances of sports sponsorship, the importance of understanding audience demographics, and the need for historical context in decision-making. LeMay reflects on resilience in leadership while navigating the pressures of modern business.

9 snips
Oct 16, 2024 • 1h 14min
E078: Going Global
Explore the intriguing dynamics of international travel and its impact on team cohesion. Discover unique consumer behaviors in Europe, especially in Italy’s retail scene compared to American markets. Dive into the complexities of navigating international expansion, including cultural differences and localization strategies. The discussion also touches on the challenges of diversification in personal and business contexts. Finally, gain insights into economic shifts and the urgency to appreciate modern life improvements, despite ongoing societal challenges.

Oct 9, 2024 • 1h
E077: In Conversation with the Candy King
Discover the colorful journey of an entrepreneur who pivoted from swords to freeze-dried candy. They share innovative marketing strategies, especially on TikTok, and the challenges of transitioning to retail. The conversation highlights the importance of product quality and storytelling in capturing consumer interest. Learn about navigating cash flow issues and building competitive advantages in the candy industry, along with insights into market dynamics and the resilience needed for long-term success. This is a sweet dive into entrepreneurship!

12 snips
Oct 2, 2024 • 1h 6min
E076: Ecommerce Comeback
Discover the intriguing dynamics of decision-making with System One and System Two thinking. Explore the evolving e-commerce landscape post-pandemic, highlighting shifts in consumer behavior and predictions for the future. Learn strategies for Q4 that balance optimism with the need for discounts. Dive into the rising influence of TikTok Shops on impulsive buying, as well as how augmented reality is reshaping online shopping experiences. Uncover the vital importance of understanding generational trends in digital retail.

19 snips
Sep 25, 2024 • 1h 1min
E075: Purpose Driven Business
Discover how a strong sense of purpose can transform businesses by attracting top talent and enhancing employee engagement. Explore the delicate balance between profit margins and genuine impact, as corporate responsibility faces skepticism. Delve into the significance of authenticity in communicating purpose and the need to avoid mission scope creep. Learn how a clear mission can lead to innovative marketing strategies and long-term profitability, all while cultivating a powerful personal brand that resonates with values.