

OPERATORS
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Episodes
Mentioned books

41 snips
Jun 18, 2025 • 2h 5min
E118: ADHD, Maine, and Muscle: Building Origin USA & Jocko Fuel
Pete from Origin shares his entrepreneurial journey in American manufacturing. He discusses the challenges and triumphs of building a legacy brand, emphasizing resilience and adaptation. The conversation highlights the significance of authentic partnerships and emotional intelligence in business decisions. Listeners learn about the importance of balancing production capacity with demand and the transformative role of data-driven insights. The episode also touches on ethical trade, customer value, and the changing landscape of manufacturing in the U.S.

55 snips
Jun 11, 2025 • 1h 29min
E117: How do you really define brand?
The podcast dives into the pivotal role of product in brand strategy, stressing the need for remarkable items in today's market. It discusses how consumer behavior shapes product development and highlights the shift from commodities to brands. Data insights are explored as key for innovation, especially with the rise of AI. The conversation also touches on the evolving landscape of consumer expectations and the significance of authenticity in brand identity. Insights into niche branding and the journey of product development further enrich the dialogue.

70 snips
Jun 7, 2025 • 57min
Bonus Episode: 9 Operators X Meta Summit
Yoni, a key player at Meta, engages with advertisers to help them boost their ad performance. He discusses transformative advertising strategies, focusing on the importance of incrementality in measuring effectiveness. Yoni dives into the revolutionary role of AI in enhancing customer engagement and the balance between creative volume and quality. The conversation also highlights how small businesses can leverage Meta's advertising tools and the shifting landscape media buyers face in an increasingly automated world.

40 snips
Jun 4, 2025 • 1h 28min
E116: AI Is Rewriting Our Playbook
The conversation dives into how AI is revolutionizing business practices, making operations more efficient. There's a strong emphasis on the necessity of adaptability in the ever-changing e-commerce landscape. Topics also include the complexities of sales tax compliance and the importance of data management for optimizing performance. The hosts discuss innovative hiring strategies and the dynamics of employee retention amid challenging market conditions. Additionally, they share insights on evolving sales strategies and the significance of strong partnerships during economic uncertainty.

14 snips
May 28, 2025 • 1h 19min
E115: Opportunities in India with Ronnie Teja.
Join Ronnie Teja, who runs Truly Office and MyRiev.com, as he shares his wealth of experience in scaling e-commerce businesses in India. He dives into the unique challenges of the Indian market, discussing cultural nuances that shape consumer behavior. Ronnie explores manufacturing complexities, the rapid growth potential in tech, and intriguing opportunities in supplements. He emphasizes the importance of AI in data management and the need for concise communication to boost productivity in today's fast-paced business landscape.

67 snips
May 21, 2025 • 1h 25min
E114: Sean's Back in the Green + Market Insights, Future Commerce Tech, Dynamic Budgeting & More
The hosts share insights on navigating the current economic challenges affecting e-commerce brands. They explore innovative data-driven marketing strategies and the evolving complexities of advertising attribution. A discussion highlights the significance of KPIs and dynamic budgeting in today's market. There's a humorous take on personal trading experiences and the unpredictable stock landscape. Topics also include the role of AI in business strategy, government spending implications, and how younger generations are reshaping attitudes toward transportation.

34 snips
May 14, 2025 • 1h 37min
E113: £500M Exit. Behind The Curtain With Petfolk Founder Mike Wystrach.
Mike Wystrach, a multi-consumer founder and VC, shares his inspiring journey from founding Freshly to launching Petfolk, a veterinary clinic chain. He discusses the challenges of navigating the current e-commerce climate and stresses the importance of operational efficiency and disciplined capital deployment. The conversation dives into his experience with strategic partnerships, particularly with Nestle, and explores the transformative role of AI in consumer businesses. Wystrach also reflects on the duality of building wealth and finding true happiness in entrepreneurship.

25 snips
May 7, 2025 • 1h 48min
E112: How US Trade Policy Could Shape The Future Of Our Brands
The discussion dives into the complexities of global trade and modern ERP systems, highlighting their role in navigating supply chain disruptions. Entrepreneurs share emotional stories about exiting businesses and the financial strategies needed for stability. The hosts explore the intricacies of U.S.-China relations, emphasizing the need for clear trade policies and the challenges faced by manufacturers. Insights on adapting to market volatility reveal opportunities for innovation, making it clear that navigating these dynamics is essential for future success.

32 snips
May 5, 2025 • 48min
E111: Borrelli and Panzer Talk Tariffs.
Join Stephen Borrelli, a seasoned e-commerce business owner, as he explores the current economic climate and the pressing implications of tariffs on small businesses. He shares firsthand insights from his recent trip to China, discussing challenges in manufacturing and the evolution of quality. Borrelli highlights the urgency for businesses to adapt to rising import costs and the formidable industrial power of China. Plus, discover negotiation strategies for building long-term partnerships and the optimism needed to navigate future challenges.

61 snips
Apr 30, 2025 • 1h 18min
E110: Good Businesses Are Bought, Not Sold.
In this episode, the hosts discuss various challenges and strategies in the e-commerce landscape, focusing on economic factors such as tariffs, consumer sentiment, and advertising strategies. They explore the importance of inventory management, the impact of competition on margins, and the role of AI in enhancing business operations. Additionally, they delve into customer insights, sustainability in product design, and the intricacies of business acquisitions, emphasizing the need for problem-solving and timing in achieving success. The Operators are later joined by Freddy Ward, Co-Founder of Wild, who discusses the journey of his company, focusing on sustainability, market expansion, and the challenges of navigating the DTC landscape. He emphasizes the importance of taking risks, pragmatic valuations, and building strategic relationships for successful acquisitions. 00:00 Introduction03:08 Navigating Economic Challenges and Tariffs06:01 Consumer Sentiment and Spending Trends12:09 Inventory Management and Demand Planning15:03 The Impact of Competition on Margins18:14 The Role of AI in Business Operations23:59 Sustainability in Product Design29:49 Building a Sustainable Brand39:02 Embracing Sustainability and Market Expansion42:45 Navigating the DTC Landscape and Omnichannel Strategy46:34 Building Strategic Relationships for Acquisition51:57 Understanding Market Dynamics and Transaction Sizes55:19 Team Growth and Company Culture01:01:39 Leveraging European Market Insights01:05:30 The Role of SMS in Revenue Growth01:07:29 Restructuring for Success in a Challenging Market01:10:24 Consumer Behavior and Product DesignOperators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUwPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Richpanel.https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdescSaras.https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_moreSubscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperatorsSubscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/


