
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Latest episodes

53 snips
Aug 21, 2024 • 1h 2min
E070: The Risks and Rewards of Hypergrowth
Discover the art of making low-impact decisions and the pivotal role leadership plays in team dynamics. The conversation highlights the importance of learning from mistakes while navigating high-leverage decisions in the cookware industry. Uncover the nuances of forecasting and how being in a growing category can provide a competitive edge. Dive into the significance of brand equity when expanding product lines and explore the exhilarating yet risky nature of hypergrowth in consumer durables.

14 snips
Aug 14, 2024 • 58min
E069: How to run sales like a 9-figure brand
Explore the secrets behind running a 9-figure brand and maximizing sales like a pro. Dive into the art of strategic discounting while protecting margins. Learn how personal networks can unlock investment opportunities and why brand awareness is crucial, especially during events like Prime Day. Discover effective pricing strategies that influence consumer perception and boost profitability. Plus, uncover the power of giveaways and creative promotions to keep sales momentum going all year round!

25 snips
Aug 7, 2024 • 1h 10min
E068: Taylor Holiday - Part 2
Taylor Holiday, a leading figure in the e-commerce industry, dives deep into the intricacies of growth strategies for both seven-figure and eight-figure stores. He challenges conventional wisdom about e-commerce growth, emphasizing the need for a competitive edge and realistic expectations. The discussion also highlights the critical influence of customer sentiment on market performance, as well as the necessity of sufficient capital for success. With humor and personal anecdotes, Taylor offers valuable insights into navigating the dynamic e-commerce landscape.

34 snips
Jul 31, 2024 • 56min
E067: Taylor Holiday - Part 1
Taylor Holiday, an expert in equity and organizational structures, shares fascinating insights about the vital role of cap tables in shaping companies. He discusses how equity can serve as a powerful tool for employee retention and the intricate dynamics within board control. Trust plays a crucial role in equity allocation, while Taylor reflects on past decisions and the emotional challenges of compensation discussions. He also offers a glimpse into the evolving e-commerce landscape, aligning optimism with real-world challenges.

5 snips
Jul 24, 2024 • 1h 9min
E066: Special guest episode with the founder & CEO of Flexport Ryan Petersen
Founder & CEO of Flexport, Ryan Peterson, discusses utilizing real-time data for supply chain planning, challenges in freight forwarding, omni-channel fulfillment, improving delivery processes, e-commerce impact on air cargo, customs clearance issues, transitioning from operator to investor, and the importance of capital allocation for operators.

14 snips
Jul 17, 2024 • 1h 9min
E065: Capital, Investment & Politics
Topics include transitioning from fluid intelligence to wisdom, the political landscape and Biden presidency, importance of privacy on social media, influence of generational shifts on institutions, role of swing voters, need for competent leadership, insights from JP Morgan Founders Forum, challenges in private equity market, rise of AI in investment, understanding Chinese economy, importance of immigration in manufacturing, movement of millionaires out of UK, decline in foreign investment in China, assessing China's growth story.

36 snips
Jul 10, 2024 • 56min
E064: Manage your time like a 9-figure CEO
The podcast discusses the importance of having an Executive Assistant for time management, CEO succession planning, balancing personal and work tasks, managing time and finances, avoiding lifestyle creep, and reflections on agency work and luxury branding.

19 snips
Jul 3, 2024 • 52min
E063: Part 2: How to build resiliency into your business
Explore the challenges of inventory management, diversity in business strategies, importance of competitive advantages, sharing business information, building in public, finding community, recognizing resilience, leading through challenges, balancing focus and diversification, building resilience through information sharing, benefits of building public business, exploring resilience and professional recognitions, humorous event speech, Gucci and Chanel's examples of resilience, building self-confidence in business.

9 snips
Jun 26, 2024 • 1h 3min
E062: Special Guest Episode: Growth Marketing Ft. Sarah Carusona
Guest Sarah Carusona discusses navigating the agency landscape, segmenting advertising strategies, challenges in measuring customer acquisition costs, utilizing data warehouses, tracking and attributing customer data, power law distribution of customer behavior, TV and influencer marketing, and understanding the media mix.

16 snips
Jun 19, 2024 • 58min
E061: Part 1: How to build resiliency into your business
The podcast discusses building resilience in business, diversification in partnerships, AI in marketing, investing strategies, challenges in e-commerce, risks of algorithms, transitioning from marketplace to 1P, understanding business numbers, global e-commerce competition, and importance of resiliency in the industry.
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