
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Latest episodes

18 snips
Jan 8, 2025 • 1h 10min
E090: The Bentist - 7.42M Subscribers
In this engaging conversation, Ben Winters, also known as The Bentist, shares his journey as a successful orthodontist and social media influencer with over 7 million followers. He discusses the challenges and triumphs of building a brand on TikTok, transitioning from employee to entrepreneur, and leveraging social media to engage younger audiences. Ben also explores how AI is reshaping the dental industry, emphasizing the importance of authenticity and innovative business models that integrate technology into traditional practices.

28 snips
Jan 1, 2025 • 55min
E089: “The acceleration we’ve been waiting for” - Paul from BK Beauty
Discover the remarkable journey of BK Beauty, a brand thriving on TikTok and redefining beauty e-commerce. The discussion dives into the dynamic landscape of TikTok Shops, showcasing its revolutionary impact on social commerce and influencer marketing. Learn about the challenges of live streaming and the necessity for brands to adapt to the evolving TikTok algorithm. Plus, gain insights into the uncertain future of TikTok and how omni-channel marketing could reshape the online shopping experience.

65 snips
Dec 26, 2024 • 1h 3min
E088: Thrive in '25
The hosts explore strategic growth planning for 2025, emphasizing reliability and customer service in SaaS. They share insights on transitioning from top-down to bottom-up business strategies, highlighting the importance of data analysis. Inventory management complexities and demand forecasting challenges are discussed, alongside e-commerce marketing tools like PostScript. The conversation also addresses the dynamic landscape of D2C markets, the role of technology in operations, and the reflection on their podcast journey, filled with gratitude and optimism for the future.

Dec 18, 2024 • 1h 6min
E087: Can you ever bet against Zuck?
Dive into the dynamic world of e-commerce as the conversation navigates the challenges of regulatory hurdles and the influence of platforms like TikTok. Discover how TikTok's legal issues could redefine marketing strategies while exploring Meta's advertising struggles. The discussion also touches on the future of digital information control and the evolving landscape of TV advertising, particularly in pharmaceuticals. Lastly, a reflective dialogue on humanity's flaws offers a blend of humor and realism.

Dec 11, 2024 • 1h 10min
E086: Mike's New Brand: Introducing Trevi
Joining the discussion are Jason Lemkin, founder of SaaStr, known for his expertise in scaling SaaS businesses, and Sean Ellis, a pioneer of growth hacking with a track record in startups. They dive into the launch of Trevi, an innovative electrolyte brand, exploring market dynamics and the critical role of consumer satisfaction. Insights on effective branding strategies and market penetration tactics are shared. The conversation also highlights the balance between innovation and risk, emphasizing the importance of a dedicated team for growth.

11 snips
Dec 4, 2024 • 1h 3min
E085: AppLovin and TV ads
Dive into the fascinating world of staffing solutions, exploring how temporary agencies can resolve recruitment challenges. Discover the rise of AppLovin and its game-changing role in advertising, especially in gaming. The conversation shifts to the unique dynamics of TV advertising, emphasizing trust and creative strategies. Tune in for insights on maximizing holiday sales through effective media buying and clever marketing tactics, alongside a sprinkle of humor about ad concepts for new dads.

20 snips
Nov 26, 2024 • 1h 9min
E084: BFCM Pulse Check
The discussion covers strategies for navigating the bustling Black Friday and Cyber Monday, emphasizing effective communication and forecasting. There’s a dive into the dynamics of wholesale versus e-commerce, along with the importance of managing fulfillment operations. Insight into the role of in-person marketing via roadshows showcases brand awareness. Additionally, the conversation tackles cash flow management, crisis scenarios, and the challenges of overselling during peak sales. Balancing growth and sustainability while leveraging data to bolster business success rounds out the engaging dialogue.

Nov 20, 2024 • 1h 5min
E083: Curtis Matsko: Operators X Portland Leather Goods
Explore the journey of transitioning manufacturing to Mexico and the growth of a leather goods brand. Discover strategies for effective marketing and product development that resonate with consumers. Uncover the secrets of maintaining a strong supply chain and the importance of quality craftsmanship. Delve into the vegan leather debate and the rise of a thriving secondary market. The discussion also highlights innovative tactics in retail to navigate challenges and ensure business growth.

Nov 13, 2024 • 50min
E082: Election Tariffs?
Dive into the aftermath of the recent election and its ripple effects on business and manufacturing. Discover the future of production with automation and robotics as key players. Challenges of moving manufacturing back to the U.S. are laid bare, from high costs to regulatory hurdles. The podcast also tackles the delicate balance of nationalism and globalism in trade. Expect insights on building resilient domestic supply chains and the evolving landscape of tariffs that shape American consumer behavior.

16 snips
Nov 6, 2024 • 1h 41min
E081: Business Debt
Explore the intricate world of e-commerce, tackling the challenges of managing debt and the significance of brand storytelling. Learn about the role of debt financing versus equity, and discover the rising competitor, Timu. Uncover effective strategies for combating IP theft and the advantages of specialized SMS marketing. Dive into the delicate balance of managing credit, cash flow, and relationships with banks to foster growth. Gain insights into maximizing marketing efficiency and the importance of data-driven decision-making in an ever-evolving landscape.
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