OPERATORS Operators Titans E003: Musely (with CEO Jack Jia)
12 snips
Oct 9, 2025 Jack Jia, founder and CEO of Musely, shares his inspiring journey from China to Silicon Valley, emphasizing the importance of innovation and learning from failures. He discusses the evolution of Musely, which has grown to treat over one million patients by pivoting to telemedicine and prescription skincare. Jack highlights the significance of community engagement and real customer stories in marketing, and offers insights on building a startup through a mix of calculated risk and hands-on problem solving.
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From $50 To PhD And First Businesses
- Jack arrived in the U.S. with $50 and convinced professors to fund his PhD work in fault-tolerant computing.
- He used early entrepreneurial hustles like shipping oranges and selling PCs to learn Business 101.
The DIY Putting Green That Taught Business
- Jack built a backyard putting green by studying a $25 USGA booklet and directing his crew.
- He saved ~$295k and learned DIY principles that he later applied to startups like Muesli.
Why Skincare Marketplace Failed
- A marketplace of over 900 skincare products failed because most OTC products lack effective active ingredients.
- Experts revealed the only reliable path to efficacy was prescription treatments, prompting a pivot to telemedicine.
