We like to think we’re in complete control of the decisions we make. From the sandwich we ordered for lunch to the Netflix show we watched last night. Yet, in each case, we’ve got a hidden partner, one that influences nearly every decision we make. That partner is the designer. Whether we’re reading a restaurant menu or scrolling a website, we’re taking in information that’s been presented to us in a certain way. These conscious – or unconscious – choices that designers make can influence what we decide. In many cases, though, it’s an aspect of decision making we don’t think too much about. It’s this element of decision science that Eric Johnson, Professor at Columbia Business School, has spent his life studying. It’s the focus of his book, The Elements of Choice: Why the Way We Decide Matters, and it is truly fascinating. In fact, I bet you’ll walk away from this interview with at least one insight that gets you thinking about design and decision making. Episode Links The Decision Lab Sleights of Mind Choice Architecture Coffee Meets Bagel Derren Brown Naomi Mandel Query Theory Curse of Choice Experimentation Works by Stefan Thomke Medicine. Do Defaults Save Lives? Endowment Effect Replication Crisis Meta-analysis The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.

What do you think makes companies like Amazon or Google so innovative? With Amazon you might say their relentless focus on the customer. With Google, you might point to their powerful search engine or cloud computing. What you might not think about is just how important experiments are to their success. Not just a few experiments, but tens of thousands run annually so they can improve on what they do. And experiments aren’t just for tech companies with lots of data. Running thoughtful experiments can yield innovative results for all kinds of companies, big and small, startup to established, across all kinds of industries. It’s how we think about them – how we design them – that matters. And that’s where science and creativity come in. Stefan Thomke, an innovation expert and Professor at Harvard Business School, is someone who’s spent his career helping companies design and run business experiments. He writes about what he’s learned in his book, Experimentation Works: The Surprising Power of Business Experiments. It’s not only a riveting analysis of what it looks like to be an experimentation organization. It's a playbook for building one. Episode Links Building a Culture of Experimentation  The Surprising Power of Online Experiments Creating the Experimentation Organization The Netflix Data War The Discipline of Business Experimentation A Smarter Way to Run Business Experiments At Booking.com, Innovation Means Constant Failure Jeff Bezos on Innovation Richard Feynman on the Scientific Method (1964) Novum Organum by Francis Bacon The Psychology of Money by Morgan Housel The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.

I’ve spent a lot of time talking to guests about our relationships at work. For example, we’ve discussed how to listen better, how to navigate conflict, and how to influence others, just to name a few. What I’ve spent less time talking about are the relationships that go beyond work. That’s why I invited Kat Vellos on the show this week to talk about her amazing book, We Should Get Together: The Secret to Cultivating Better Friendships. Kat’s book is more than a callout to the power of friendship. It’s a roadmap for making new friends, and, equally valuable, it’s an owner’s manual for deepening existing friendships. Episode Links How Many Hours Does It Take to Make a Friend by Jeffrey A. Hall Better Than Small Talk The Art of Gathering by Priya Parker Donald Horton and Richard Wohl and Para-Social Communication Loneliness and Social Connections Choke by Sian Beilock Non-Violent Communication: A Language of Life by Marshall Rosenberg Kat Vellos TED Talk Happy City by Charles Montgomery Having and Being Had by Eula Biss The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.

One of the messages our culture delivers is “not enough.” Not clever enough. Not busy enough. Not successful enough. It’s a cultural mantra that beats just below the surface of many conversations, especially the ones we have with ourselves. That’s what’s so refreshing about Vanessa Bohns’ book, You Have More Influence Than You Think: How We Underestimate our Power of Persuasion and Why It Matters. Vanessa’s message, when it comes to influence and persuasion, is that we’re more than enough. That’s why it’s so important we understand how they work because, like our favorite superheroes, we can use these powers for good or for evil. Vanessa is a professor of organizational behavior at Cornell University. Her writing has appeared in the New York Times and Harvard Business Review, among other publications.    Episode Links Erica Boothby and The Invisibility Cloak Illusion Thomas Gilovich and The Spotlight Effect  Shared Experiences are Amplified Audience-tuning Effects on Memory Saying is Believing Effect Social Media and the Invisible Audience The Benefits of Asking for Help Frank Flynn A Face-to-Face Request is 34 Times More Successful Than An Email Marianne LaFrance Mary Carskadon and Brown University Sleep Lab Prison Book Program Adam Galinsky and Power Perspectives Not Taken The Burden of Power: Construing Power as Responsibility Chatter by Ethan Kross Mindwise by Nicholas Epley Kurt Lewin To Reduce Sexual Misconduct, Help People Understand How Their Advances Might Be Perceived The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.

I have a confession to make. I enjoy talking to people I don't know. I like learning about them and hearing their stories. I'm sure it explains why I started this podcast nearly six years ago. Yet I know a lot of people who avoid talking to strangers. And if, for any reason, they have to, they dread it. But these feelings of dread work against us. Study after study shows that when we talk to strangers, we nearly always feel good afterwards. And in a time where people feel more isolated and lonely than ever, the good feeling that comes from talking to strangers may be just the thing we need to bring us closer together. That's why I reached out to Joe Keohane to talk to him about his incredibly entertaining and enlightening book, The Power of Strangers: The Benefits of Connecting in a Suspicious World. He explains how we got to be so suspicious of strangers and what it's cost us. And for anyone who avoids talking to strangers because they don't know what to say, he's got you covered. Joe shares things he's learned from workshops he attended while writing the book.  Episode Links Georgie Nightingall and Trigger Conversations Gillian Sandstrom Nicholas Epley Juliana Schroeder The Lesser Minds Problem Michael Tomasello Douglas Fry Stranger Danger Stanley Milgram and Stanford Prison Experiment led by Philip Zimbardo Oscar Ibarra Theodore Zeldin and The Feast of Strangers Braver Angels The Ezra Klein Show The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.

Numbers have power. They convey certainty. For example, when we know whether cases of Covid-19 are rising or falling, we feel like we have more control. Like we’ve got the answer. Yet numbers can be slippery too. Sure. Counting the number of people in a sports stadium is objective. But what about race totals in the U.S. Census? The same goes for the number of people who fall below the poverty line or the number of people the Jobs Report counts as unemployed. While those numbers might seem certain, a closer look offers a very different story. We need to ask ourselves: Who decides what’s important enough to count? Who creates the categories we use? And how do the questions we ask – and the ways we ask them – bias the answers? When we ask these kinds of question, we start to realize that the numbers aren’t that objective after all. Instead, we need to investigate each one to understand what’s behind it. That’s why I wanted to speak with Deborah Stone. She’s written an incredibly insightful book to help us do this, and it’s called, Counting: How We Use Numbers to Decide What Matters. As she so expertly explains, with so much riding on the data we gather, we owe it to ourselves to think more deeply about what gets counted and why, as well as how we decide to count it. Deborah has taught at Brandeis, MIT, and universities around the world, and her previous book, Policy Paradox, has been a seminal work in the policy field for over three decades. Episode Links Conversation: How Talk Can Change Our Lives by Theodore Zeldin Policy Paradox by Deborah Stone Federalist Paper 54 Three-fifths Compromise Ronald Melzack and gate control theory alternative to pain scale Mollie Orshansky The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.

So often, when we try to solve a problem, we focus on what we can add. Let’s say you're moving to a smaller space. Your first thought might be to research shelving or rent a storage unit. But what if, instead, you subtracted? What if you thought about what you’d sell, donate, or just throw out?  That’s the question Leidy Klotz answers in his book, Subtract: The Untapped Science of Less. It’s a topic he was inspired to pursue while building a bridge of Legos with his son. Faced with a design challenge, Leidy chose to add Legos, while his son subtracted. That simple action – a highly counterintuitive one – set Leidy on the path to writing this book. It’s since become a lesson he’s working to apply to all kinds of problems, like climate change and sustainability. An Associate Professor of Engineering at the University of Virginia, Leidy studies the overlap between engineering and behavioral science, all in service of more sustainable systems. He’s worked with the Departments of Energy, Homeland Security, the National Institutes of Health, the World Bank, and ideas42. Episode Links The City We Became by N. K. Jemisin Subtract: Why Getting to Less Can Mean Thinking More Why Do Engineers and Behavioral Scientists Have to Learn from Each Other? Using Behavioral Science to Redesign the Built Environment Strider Bike Hazel Rose Marcus Michele Gelfand Pocket Park The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.

I'll admit it. I'm a sucker for brain science. I love learning new things about how our brains work and how to get the most out of this amazing organ. That means I'm always scanning for my next book on the topic. And, when I find it, I'm usually placing an order before I've made it through the table of contents. With this week's guest, I barely glanced at her book's title before I clicked "buy." That's because the author is the incredible neuroscientist, Lisa Feldman Barrett. Last time she was on the show, we talked about her mind-blowing book, How Emotions are Made. I learned how her research has led to a complete rethinking of, well, how emotions are made. In this conversation, we talk about her newest book, Seven and a Half Lessons about the Brain. At first glance, you might think, what does this have to do with my work? The short answer is . . . everything. What you'll learn about your brain will change how you structure your day and, on an even bigger scale, how you interact with other people. This is a book to savor. It's enlightening. Insightful. And it's downright enjoyable. In fact, you may want to read it in bite-size chunks, like one chapter at a time, because it's a book you may not want to finish too quickly. It's just too good. Lisa Feldman Barrett is an award-winning Professor of Neuroscience at Northeastern University. She has appointments at Harvard Medical School and Massachusetts General Hospital. I'm thrilled to have her back on the show. One quick ask before the interview - if you enjoy the podcast, I'd be grateful if you'd take a moment to rate and review the show on iTunes or wherever you subscribe. The team works hard to produce the podcast - and to keep it commercial free -- and it means a lot for us to know that you enjoy it. Speaking of brain science - a positive rating or review gives us the dopamine hits we need to keep on going. This is a re-broadcast of Episode 182 with Lisa Feldman Barrett. Episode Links Lisa Feldman Barrett's Extended Notes for Seven and a Half Lessons about the Brain The Accidental Species by Henry Gee The Rationality of Decisions Depends on Behavioural Context Tuning and Pruning Cultural Inheritance Reverse inference problem The Remembered Presence by Gerald Edelman Himba people Hadza people Why We Want to Squeeze Cute, Little Things Wired to Wonder by Todd Kashdan Gray Malin Curious Minds at Work Team Learn more about creator and host, Gayle Allen, and producer and editor, Rob Mancabelli, here. Support Curious Minds at Work If you're a fan of the show, show your support by: Rating and reviewing the podcast on iTunes or wherever you subscribe Telling someone about the show Subscribing so you never miss an episode Where to Find Curious Minds at Work Spotify iTunes Tunein Stitcher Google podcasts Overcast

When you think about courage at work, what comes to mind? Most of us think of the whistleblowers, the people who speak out on illegal corporate practices. Yet many who succeed in changing the workplace, do so on a smaller scale. They push back on sexist comments. Point out bias in hiring. Or challenge unequal promotion practices. Each is an example of courage at work, and it’s a form of courage most of us say we want to see. But research shows many of us don't exercise this kind of courage, even though staying silent is something we regret. So how can we overcome our fears and do what’s needed to create workplaces aligned with our values? Jim Detert tells us how. He’s a Professor of Business Administration at the University of Virginia’s Darden School of Business. After years of studying workplace courage, he knows the steps we can take to do so without jeopardizing our jobs. And he shares these steps in this interview and in his book, Choosing Courage: The Everyday Guide to Being Brave at Work. Episode Links Winfred Rembert Stuart Scott Climbing the Courage Ladder The Importance of Courage Cultivating Everyday Courage The Temporal Pattern to the Experience of Regret Sir Walter Scott The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.

Think of your family, your friends, and your colleagues. In each of these relationships, you can expect to experience conflict from time to time. Sometimes, it's unhealthy conflict that harms our relationships. Other times, it's healthy conflict that strengthens them. High conflict is something different. It happens when we view the conflict as good versus evil. It's when the walls go up. When it's about us versus them. Right versus wrong. We double down on our assumptions, maybe about people we don't even know. Ultimately, we get stuck. It's a volatile place, and a dangerous one, because it's often just a step away from dehumanization. My guest, Amanda Ripley, spent four years studying this conflict. She's an investigative journalist and author of the book, High Conflict: Why We Get Trapped and How We Get Out. Amanda interviewed ordinary people who got caught up in high conflict, and, with effort and commitment, managed to break free. Through their stories, she explains what conflict is, how we get sucked into it, and, most importantly, how we move through it. Amanda is author of the books, The Smartest Kids in the World and Unthinkable. She writes regularly for The Atlantic and spent a decade writing for Time Magazine. Her work has appeared in The New York Times, The Wall Street Journal, and The Guardian.  Episode Links Piranesi by Susanna Clarke Mark Lynas Gary Friedman More in Common  Baha i Faith Losing Common Ground: Social Sorting and Polarization Kim Binsted Curtis Toler and Team CRED John and Julie Gottman The Difficult Conversations Lab and Peter Coleman Ranked-choice Voting 22 Questions that 'Complicate the Narrative' The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.