Curious Minds at Work

Employee engagement is at an all-time low, but why? Francesca Gino, an expert on employee engagement and productivity, advises that if we do only one thing to fix it, we should encourage our employees to stop conforming and be themselves. When she and members of her research team introduced small interventions that encouraged people to be more authentic, the results were dramatic. Francesca is a Professor at Harvard Business School and author of the recent Harvard Business Review article, Fostering Rebel Talent at Work. She has won numerous awards for her work in psychology and management, and her research has been featured in publications like The Economist, The New York Times, and Scientific American. She is also author of the book, Sidetracked. Highlights from our conversation include: Why being ourselves at work increases engagement, creativity, and productivity How authenticity at work increases employee engagement and retention How opportunities to reflect on our strengths and unique qualities as early as onboarding increase our engagement and desire to stay on Why engagement goes up when we ask employees to share strengths during onboarding Concrete ways to encourage new employees to add to organizational culture How reflecting on who we are increases happiness and engagement Simple ways we can be authentic at work without waiting for permission The importance of asking why we do things this way How an award-winning chef helps his employees be authentic at work How it takes courage to be authentic and why it breeds success How leaders can model non-conformity for their employees What leaders can say to encourage employees to voice dissent How leaders can make clear when conformity is the rule The one quality a high-powered search firm seeks in candidates above all others How curious people can be better decision makers and creatives Why asking people to read a variety of books may hold the key to fostering creativity How her own experience coming to the U.S. from Italy led her to the research she does That rebel talent is something we can learn to embrace and cultivate How leaders can start small to help their employees be themselves at work Episode Links @francescagino http://francescagino.com 360-degree feedback HBR The Conversational Firm by Catherine Turco Massimo Bottura and Osteria Francescana elBulli Mellody Hobson and Ariel Investment Egon Zehnder Pixar and Ed Catmull IDEO If you enjoy the podcast, please rate and review it on iTunes - your ratings make all the difference. For automatic delivery of new episodes, be sure to subscribe. As always, thanks for listening!

Self-driving cars are just around the corner. Are you ready? With the advent of machine learning and related tech, autonomous cars are more technologically mature than most of us think. Yet old-school policies and regulations are lagging behind, making it difficult for large scale adoption to take place. Essentially, driverless tech has become a people, rather than a technology, problem. To help us sort out the complicated landscape on our horizon, Hod Lipson and Melba Kurman wrote the book, Driverless: Intelligent Cars and the Road Ahead. Lipson, a roboticist at Columbia University who specializes in artificial intelligence and digital manufacturing, and Kurman, an expert on the impact of technology on the economy and our daily lives, lay out the advances in technology that got us here and the benefits and challenges that lie ahead. Highlights from our interview include: The staggering number of lives self-driving cars will save How the maturity of driverless tech has outpaced updates to policies and regulations How traditional models of car insurance do not hold up to what autonomous cars require How a safety standard comparing driverless tech to humans is key How driverless tech can reduce noise and idling pollution Ways parking spaces and garages can be repurposed with fewer cars on the road The fact that city planners are focusing on public transportation and neglecting driverless tech and its impact on transportation budgets The important safety challenge of an incremental versus an all-out shift to driverless tech How driverless tech is now able to out-perceive humans at the wheel The role DARPA played in advancing driverless accelerating driverless tech How a shift from rules-based to machine learning birthed driverless car tech How sensors and software feed information to driverless cars How a combination of sensors and software help driverless tech overcome individual vulnerabilities in tech How gaming software held the key to advancing driverless tech The role ImageNet played in advancing image perception needed for driverless cars The fact that deep learning includes machines learning what we may not have words for Why we need to be talking about the impact of driverless tech on jobs How driverless tech can reduce isolation and increase mobility for the elderly and visually impaired How networked driverless cars can amass thousands of lifetimes of experience very quickly as they learn from one another in ways humans cannot How the shift to self-driving cars is less about the tech and more about the human issues of policies and regulations How driverless tech will usher in new businesses we cannot even imagine or predict Episode Links Creative Machines Lab at Columbia University DARPA Grand Challenge The Grid by Gretchen Bakke Lidar GPUs ImageNet Deep learning Qualia If you enjoy the podcast, please rate and review it on iTunes - your ratings make all the difference. For automatic delivery of new episodes, be sure to subscribe. As always, thanks for listening!

If you struggle with exercise, Michelle Segar has a secret for you: Stop blaming yourself! Blame the system! After years of studying the science of motivation, Michelle Segar, Ph.D., Director of SHARP -- the Sport, Health, and Activity research and policy center at the University of Michigan -- has created a framework for rethinking exercise that swaps out prescription for meaning. Filled with practical tips and strategies, Michelle’s bestselling book, No Sweat: How the Simple Science of Motivation Can Bring You a Lifetime of Fitness, is informed by years of putting these findings into practice with people just like you. Some of the things we discuss in this interview: How systems determine our success in sustaining physical activity Why exercise is about so much more than weight loss Why finding the right whys make all the difference in our health and wellness How reflecting on how we feel when we move can help us sustain activity Why relying on willpower is such a short-sighted strategy The important role of emotions and decision making in activity for life Why meaning trumps should every time when it comes to changing our behaviors How we approach eating following a workout we enjoy versus a workout like work How exercise recommendations became so prescriptive Fewer than 1 percent of American adults know how much exercise is recommended How small of a role logical and rational behavior play in our choosing to exercise Why we need a new kind of fitness prescription based on how we live and feel How we help others when we prioritize our self care How a go-to activity resource prevents us from wasting time and energy Why reflecting on the immediate benefits of physical exercise fuels us long term The importance of finding exercise we love Getting past the idea that movement only counts when we sustain it for periods of time How awareness of our current situation empowers us to take ownership for what we want it to be Why negotiation skills can reap big benefits in helping us create time for physical activity Episode Links @MichelleSegar http://michellesegar.com/ Paulo Freire Dan Ariely Behavioral economics Reward Substitution Self-determination theory No Sweat Resolutions Quiz 2015 USA Best Book Awards SHARP at the University of Michigan If you enjoy the podcast, please rate and review it on iTunes - your ratings make all the difference. For automatic delivery of new episodes, be sure to subscribe. As always, thanks for listening!

Have you ever felt powerless to improve the lives of those less fortunate than you? Mick Ebeling believes that the key to helping many is to start by helping just one. He shares details and examples of this in his book, Not Impossible, The Art and Joy of Doing What Couldn’t be Done. Mick explains that through this philosophy, we not only solve an immediate problem, but we also learn more about what else we can do. Thought leader, speaker, and founder of Not Impossible, Mick and his team are crowdsourcing solutions through tech to help people around the globe. Along the way, he is helping us to see how powerful each one of us is to create change in the world. Here are some of the things that came up in our conversation: How it all started when Mick connected with LA graffiti artist Tony Quan The value he places on tech to meet human and social needs The power of committing first and then figuring it out - where it leads The important role diverse team members play in solving real-world problems How taking the time to see others in your world can lead to incredible change After 7 years with ALS Tony got to draw and communicate again with the Eyewriter What happened when Tony could no longer blink? He used brain waves. The inspiring story of 3D printing and Project Daniel The story behind the powerful quote  to preach always and when necessary, use words How Mick wound up taking charge on printing out 3D limbs What we learn and the impact we can have when we help start by helping one person How he got to his philosophy of helping one to help many Why his organization strives to keep innovative tech prices low How emotion plays a key role in determining which projects to take on The role of inspiring stories in picking projects and spreading the words How we do not need expertise to effect change in the world Ask why something needs to happen rather than how - why that is key Every single thing that surrounds us today was once impossible How not knowing what you cannot do is so freeing Episode Links @MickEbeling www.notimpossible.com Mick Ebeling TED Talk Tony Tempt One Quan Time Magazine Top 25 Inventions EyeWriter Cameron Rodriguez Optical character technology Open source The BrainWriter Consumer EEG Devices Project Daniel Dr. Tom Catena Richard Van As Maker Faire Gait Trainer If you enjoy the podcast, please rate and review it on iTunes - your ratings make all the difference. For automatic delivery of new episodes, be sure to subscribe. As always, thanks for listening!

Algorithms make millions of decisions about us every day. For example, they determine our insurance premiums, whether we get a mortgage, and how we perform on the job. Yet, what is more alarming is that data scientists also write the code that fires good teachers, drives up the cost of college degrees and lets criminals evade detection. Their mathematical models are biased in ways that wreak deep and lasting havoc on people, especially the poor. Cathy O’Neil explains all this and more in her book, Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy. Cathy earned a Ph.D. in mathematics from Harvard, taught at Barnard College, and worked in the private sector as a data scientist. She shares her ideas on the blog mathbabe.org and appears weekly on the Slate Money podcast. Here are some of the things that came up in our conversation: The shame she felt as a data scientist working for a hedge fund during the financial crisis How most of us trust and fear math to the point where we stop asking questions How a faulty algorithm cost a high-performing teacher her job How value-added models of evaluation miss the mark How a mathematical model is nothing more than an automated set of rules The fact that every mathematical model has built-in blindspots What is hard to measure typically does not get included in an algorithm The cost to colleges and applications of leaving price out of college ranking algorithms Crime prediction models can fail because of incomplete data The big error in the findings of A National at Risk report and how we still pay for it How poverty lies at the heart of the achievement gap What allows big data to profile people efficiently and effectively Where we may be headed with individual insurance costs because of big data Why we need rules to ensure fairness when it comes to health insurance algorithms Data scientists have become de facto policy makers and that is a problem The set of questions all data scientists should be asking The fact that FB serves up an echo chamber of emotional content to hook us How data is just a tool to automate a system that we, as humans, must weigh in on Why healthy algorithms need feedback loops Why we have a problem when we cannot improve a model or reveal it as flawed Why we need to stop blindly trusting algorithms Questions we should be asking to demand accountability of algorithm designers Episode Links @mathbabedotorg https://mathbabe.org/ Sarah Wysocki U.S. News & World Report college ranking system PredPol Rise of the Robots by Martin Ford A Nation at Risk The Achievement Gap If you enjoy the podcast, please rate and review it on iTunes - your ratings make all the difference. For automatic delivery of new episodes, be sure to subscribe. As always, thanks for listening!

Tim Wu, a Columbia Law School professor and author of The Attention Merchants, delves into the hidden effects of constant attention demands in our lives. He discusses how advertising shapes our decisions, tracing its roots from wartime propaganda to modern clickbait. Tim shares fascinating stories, like early suffragettes promoting cigarettes and the rise of Consumer Reports against ads. He emphasizes the importance of creating ‘sacred spaces’ and highlights the need for genuine human connections to reclaim our attention in a monetized world.

Is it possible to lead with full transparency? Can openness be the cornerstone of a large, fast-growing tech organization? These are just some of the questions that Catherine Turco answered when she spent 10 months observing all aspects of a fast-growing, high-tech company determined to build a new form of management. The result was something she calls The Conversational Firm. While she points out that it is not an easy or predictable path for leaders to choose, it is one with powerful benefits for the organization and its employees. Catherine Turco is the author of the book, The Conversational Firm: Rethinking Bureaucracy in the Age of Social Media, and an Associate Professor of Organization Studies at MIT. An ethnographer and economic sociologist, her work has appeared in the American Sociological Review and the American Journal of Sociology. In this interview, we discuss: What happens when openness in products gets applied to organizational culture What it means to apply principles of holacracy to an organization What an ethnographer learned after spending 10 months immersed in a tech company What it means to be a conversational firm How open communication and hierarchical decision making can exist side by side How leaders sharing company information can rally employees to offer solutions The power of collective problem solving through radical information sharing Why trust makes all the difference for leaders and employees The important role design plays in crafting a healthy corporate culture How an open culture is self-reinforcing How openness encourages employees to see themselves as problem solvers How openness increases employee engagement Why new approaches to company culture require new images of leadership Building a different kind of organization requires intention and focus Making the shift from punitive to educative approaches to management and leadership How the public nature of social media is helping companies get past thoughtless policies How the pros can outweigh the cons of an open work space Why the influx of tech in any org makes it easier to rethink traditional hierarchies Why harnessing the collective wisdom of employees ups meaning and engagement Why we need new models of leadership where leaders want to listen The important role thoughtful organizational culture plays for everyone Episode Links Catherine Turco Holacracy TINYpulse Silo Effect by Gillian Tett Dilbert Adria Richards Sendgrid PyCon Hipchat Slack If you enjoy the podcast, please rate and review it on iTunes. For automatic delivery of new episodes, be sure to subscribe. As always, thanks for listening!

Gratitude has a dramatic impact on well-being and success, yet many of us are not aware of this research. In this groundbreaking book, The Gratitude Diaries: How a Year Looking on the Bright Side Can Transform Your Life, Janice Kaplan explains the science behind the power of gratitude. The author of twelve books, including The New York Times bestselling memoir, I will See you Again, Janice was an award-winning producer at ABC-TV Good Morning America, Executive Producer of the TV Guide Television Group, and Editor-in-Chief of Parade Magazine. In this episode, Janice explains the surprising, counterintuitive connection between gratitude and happiness. She also shares simple steps we can take today to increase the amount of gratitude we express and how doing it can change your life. Here are some things that came up in our conversation: how a mindset of gratitude gives us control over our own happiness simple steps you can take to express gratitude right now with family and friends the mental and physical health benefits of practicing gratitude 90 percent believe gratitude makes us happier yet under 50 percent express it Our attitude toward life events determines how they impact us Choosing gratitude means gaining control and not waiting for happiness to arrive Gratitude is as simple as finding one thing each day to be grateful for When we appreciate others and show gratitude, they flourish Gratitude changes our brain Gratitude helps us sleep better, and lowers stress and blood pressure Experiences and interactions with others makes us happier than buying stuff Prioritizing gratitude helps us pay more attention Recognizing how fortunate we are helps us be more generous 81 percent say they would work harder for a grateful boss 90 percent believe grateful bosses are more successful Being appreciated is highly motivating Ambition and gratitude play nicely together - can achieve and be appreciative Gratitude can get us out of the comparison game We are built to find redeeming value in difficult life events It is not happiness that makes us grateful but rather gratitude that makes us happy Ancient Greek and Roman philosophers figured out gratitude a long time ago Share a photo of something you are grateful for Send a text of gratitude Episode Links Parade Magazine John Templeton Foundation National Gratitude Survey TSA Habituation Massachusetts General Hospital Tom Gilovich Paul Piff Monopoly game Daniel Gilbert David Steindl Rast Essentialism by Greg McKeown If you enjoy the podcast, please rate and review it on iTunes - your ratings make all the difference. For automatic delivery of new episodes, be sure to subscribe. As always, thanks for listening!

Everyone benefits from understanding great design. Whether you make products, program apps, or provide services, design plays a critical role in how effectively you accomplish your goals. And if you work in the field of design, there has never been a better time to showcase your skills. In this thought-provoking interview, John Maeda talks about all of this and more. An award-winning designer who was described as a bellwether for the design industry by Wired Magazine, John sits at the crossroads of business, design, and technology.. His TED talks have been viewed by millions, and his books have been translated into dozens of languages. John began his career Professor and Head of Research at The Media Lab at MIT. He then served as President of the Rhode Island School of Design (RISD), authored a number of books, and then left academia to work as Design Partner for venture capital firm Kleiner Perkins. He now works as Global Head of Computational Design and Inclusion at open-source tech firm, Automattic. John shares what he has learned along the way. Insights from our interview include: How the arduous practice of engineering informs his perspective on design How he was raised not to know what he could not be How curiosity is about having an openness to now knowing How much of what he saw in Silicon Valley was reminiscent of MIT How resilience can increase with curiosity How each challenge he has chosen stretches him How creatives often lack confidence - a normal occurrence for them How a brilliant professor taught him to say I do not know The three kinds of design that exist right now How digital design is constantly changing, immature How design thinking is a powerful strategy for understanding users How schools can benefit from real-world practice Why stepping out of academia was important for his understanding of the world Why the addictive aspect of tech is not a problem for him How he is always looking for new people to learn from Why he wishes we were talking less about beauty in design and more about effectiveness How he wishes design were more about who we can serve rather than trends How he is asking how design can be more inclusive How we can get caught up in making things in our own image through design The fact that design tends to come to the foreground only once the tech matures The challenges of leading and working with people in design How he is learning to work in a 100 percent remote tech company Episode Links John Maeda @JohnMaeda MIT Media Lab Rhode Island School of Design Kleiner Perkins Automattic Rudolf the Red-nosed Reindeer Design Report 2016 Walker and Company, Bevel Brand Grindr Jackie Xu Justin Sayarath The Inevitable by Kevin Kelly Harry Potter by J. K. Rowling Matt Mullenweg of Automattic Paul Graham of Y Combinator CRISPR If you enjoy the podcast, please rate and review it on iTunes. For automatic delivery of new episodes, be sure to subscribe. As always, thanks for listening!

It is essential to achieve our goals, yet few of us practice it. It is emotional agility -- the ability to navigate the thoughts, feelings, and stories we tell ourselves as challenges arise. This does not mean ignoring how we feel or wallowing in those emotions. And it is certainly not about just being happy all the time. It is about recognizing that the monologue inside our heads is not in control of us but, rather, we are in control of it. That is something Susan David knows a lot about. Author of the book, Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life, she is a psychologist on the faculty of Harvard Medical School, Co-Founder and Co-Director of the Institute of Coaching at McLean Hospital, and CEO of Evidence Based Psychology. Her writing has been featured in numerous publications, including Harvard Business Review, Time, Fast Company, and The Wall Street Journal. Insights from our interview:   How we deal with our thoughts and emotions impacts our well being In a time of unprecedented complexity we need to be agile and responsive We get hooked when we treat our thoughts and emotions as facts How we can be blind to what is right in front of us The fact that we will look for information to support the stories we make up We engage with thought blaming when we give too much power to our thoughts We need to let go of our need to be right Between stimulus response, there is a space where we can choose When we bottle emotions our emotions, we miss out on what they can teach us When we brood or give too much space to thoughts and emotions, we get stuck Brooding prevents closure and moving forward Our consumer culture can make us feel that we are not good enough When we extend compassion to ourselves we are more open to change Constant comparison to others sets up a never ending competition Giving language to our emotions helps us make plans and solve problems Journaling thoughts and feelings for just 20 minutes a day can be life changing When we walk our why, we are more resilient and focused Walking our why helps us overcome social contagion The value of tweaking our emotions from have to to want to Making the shift from have to to want to is about prioritizing our values Have to language makes our brains rebel and is about obligation and shame Our brains are wired to make us comfortable - the unfamiliar feels unsafe Aim for a state of whelm, rather than over- or underwhelmed Emotional labor is the difference work demands and how we feel How many workplaces are operating out of old industrial models? How to raise emotionally agile children? Help them identify and label emotions. Courage is not the absence of fear. Courage is fear walking. Faced with complexity, we are less likely to collaborate, innovate or relate Complexity requires we develop inner skills Episode Links Susan David @SusanDavid_PhD Emotional Agility article in HBR Victor Frankl Charles Darwin James Pennebaker Take Pride by Jessica Tracy NYTimes article - Teaching Your Child Emotional Agility The Quiz - Emotional Agility Report - Susan David How Levis Is Building Well-Being Programs Where They Matter Most: In Factories by Adele Peters If you enjoy the podcast, please rate and review it on iTunes. For automatic delivery of new episodes, be sure to subscribe. As always, thanks for listening!