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Healthcare payer organizations are facing both top and bottom-line pressures due to the COVID crisis and while the potential for automation is very high, many of these payer firms have not made substantial progress in streamlining their operations.   McKinsey’s Prashanth Brahmandam explores a number of these issues and provides some strategic steps that healthcare providers can take to improve their efficiencies while they are recovering from the challenges posed by the global pandemic.   Here’s what we talked with Prashanth about: * Cost and efficiency pressures facing healthcare payer organizations * Employee management in the face of an aging workforce nearing retirement * Automation to support a broad application landscape where efficiencies are often difficult to obtain * Building a sustainable impact by adopting a digital workforce   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here. Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠ Learn about Healthcare Automation: Healthcare Automation: Almost everything you need to know

You're a woman. You just got an amazing career opportunity in RPA. You're fired up. Then someone said, "It's just because you were in the right place at the right time."  Don't believe it. You were in the right place at the right time because you put yourself in the right place at the right time. Everything you do on a day-to-day basis in your career and in your personal life is contributing to getting you to a place that's right for you. In this episode of Generation Digital Workforce, Bindi Basan, Head of Customer Office for Asia Pacific at Blue Prism, discussed being a woman in a large and culturally diverse territory. Bindi has learned to navigate some interesting work situations and thrive in her career. Here's what we talked with Bindi about: * Ways to thrive in a culturally diverse environment* Perspectives on work-life balance in large and complex jobs* The advantages nervousness brings* How to ensure your male colleagues see you as competent in both people skills and technical skills   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

Digital transformation is often associated with the Chief Information Officer and/or Chief Digital Officer roles. However, in many companies, the Chief Financial Officer is often best positioned to sponsor and/or lead digital initiatives, such as automation.   On this episode of Generation Digital Workforce, Blue Prism’s Brad Hairston talks with Michael Ovalles and Mukesh Shah from FTI Consulting’s Office of the CFO Solutions practice, who explain how the CFO is uniquely qualified to drive the automation agenda in the post-pandemic era.   Here’s what we talked with Michael and Mukesh about: * Where automation ranks as a priority on most corporate agendas these days * The importance of a strong business case and linkage to KPI improvement in evaluating automation investments * The role the CFO will play in automation efforts * What makes the CFO best suited to lead the automation effort at most companies * Why CFOs often find themselves taking on a role historically associated with the CIO or CDO * Some examples of CFOs who are leading automation programs * What will it take for CFOs to be effective as champions for digital transformation during the chaotic days ahead   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here. Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

On this episode of Generation Digital Workforce, Matt Parsons, Enterprise RPA Practice Director, brings his friend Mark Shivers, Founder and CEO at Ignite IPA. Together, Matt and Mark do a deep dive on the benefits of the Robotic Operating Model.    Mark shares why using the ROM isn't optional and the technical department you'll create for yourself if you don't start out right with the right foundation and model to scale over time.   Here's more of what we talked with Matt and Mark about: * The need for governance, control, infrastructure, and best practices when planning for automation* The challenges you face when you consider infrastructure* Why you need to understand the value of your automation potential* Knowing your North Star* Mark's stories from the frontlines of robotics implementation   To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

In the 1770s, a Hungarian inventor named Wolfgang von Kempelen developed a machine he called the Mechanical Turk, a mechanical skeleton dressed in traditional Ottoman garb that had the ability to play chess. It was the artificial intelligence of its day.   But the Mechanical Turk had a secret. It used the ultimate neural net — the human brain. There was actually a human chess player hidden inside the contraption. The whole thing was an illusion. What does the Mechanical Turk tell us about RPA and the deployment of AI today?   On this episode of Generation Digital Workforce, Paul Nerger, Vice President of Digital Exchange at Blue Prism, discusses artificial artificial intelligence. Here's what we talked with Paul about: * What we can do with a digital worker and AI combined * What trends impact the deployment of the digital workforce inside companies today* What types of jobs digital workers will take on in the next 24 months* What skills our digital counterparts need to continue learning for us to get there To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

Human beings have roles beyond their activities. They need performance reviews and access to buildings, for instance. They have careers. Humans have a complex identity. What about robots?    Robots are created and destroyed far more quickly and far more simply than an individual's employment is created and destroyed. Which leads to questions: How is this entity being created? How is it achieving what it's been created to achieve? And what do we do with it when it no longer achieves what it's supposed to?   On this episode of Generation Digital Workforce, Alan Radford, Regional CTO at One Identity, discusses his perspective on RPA from the identity management side of the coin.   Here's what we talked with Alan about: * What is RPA and how identity management customers leverage it * The lifespan of a digital worker * The three key pillars to an identity access governance program * Mitigating risk in a virtual world * Future developments as digital workforces become more ubiquitous across enterprises   To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

As the economy begins to kick back into gear, businesses will feel the impacts of the pandemic for some time. On this episode, Blue Prism’s Brad Hairston talks with Moshé Dickerman, an expert principal within Bain & Company’s automation center of excellence, who explains how companies across all industries will be utilizing the digital workforce as a cost reduction lever post COVID-19.   Here’s what we talked with Moshé about: * Where companies will be focused as they emerge from the COVID-19 lockdown and the role that automation will play in this * How the digital workforce is different from other more traditional cost reduction methods * Whether or not companies who have never utilized digital labor will consider adding this capability during the post-lockdown timeframe * How companies should rapidly identify the best processes to automate so that they prioritize their efforts appropriately * Where companies typically begin their digital workforce journey * Other business outcomes (besides cost reduction) that companies are utilizing digital labor to achieve * Challenges that companies face when they start utilizing digital labor * The maturity of RPA in Latin America * Digital Transformation predictions for the balance of the year   To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

The Blue Prism Cloud offers a digital workforce with rapid-deployment of advanced AI and management functions, but it’s all about the outcomes that the organization is driving. Whether that means speed-to-market, integrated AI to support intelligent digital workers for accomplishing advanced operations, or scaling to meeting the heavy demands of the organization’s workload, Blue Prism Cloud delivers on the outcomes.   This week we spoke with Michael McLaughlin, Global Alliances Director for Blue Prism Cloud.    Here’s what we talked with Michael about: * Blue Prism Cloud integrates advanced AI to support new ways to manage the digital workforce * Leveraging the cloud offers flexibility in building a digital workforce that meets the needs of the organization * The rapid availability of the Blue Prism Cloud’s digital workforce has been used to support organizations struggling to meet demands due to COVID-19.   To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠ Learn what Cloud RPA is and how it works: What is Cloud RPA?

Healthcare provider organizations are under huge pressures to support a pandemic as well as the standard load of health-related issues presented by patients. With information privacy requirements, provider credentialing validation, and revenue-cycle claim issues, clinics are struggling to keep up with the overwhelming demand that corresponds to delivering high-quality healthcare.   Kevin Dunnahoo from Protiviti discusses ways to leverage automation through a digital workforce to support the compliance aspects of delivering care, while integrating the massive flow of data from this delivery of care to offer insights into improving patient outcomes.   Here’s what we talked with Kevin about: * Hospital systems are being overwhelmed with COVID patients which may not provide the same revenue stream that elective care options would for the providers, increasing the financial strain * Digital workers can offer a way to bridge the gaps across many EHR systems and other platforms to get more insight into the data * Compliance and healthcare claims push the limits of the healthcare provider organizations which require increasing levels of reviews * Gathering patient data across many platforms in a secure and private way can offer ways to offer more personalized care   To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠ Learn more about a Healthcare Automation: Healthcare Automation: Almost Everything You Need to Know

Digital workforce automation can seem overwhelming, technically prohibitive, and potentially costly to bring on board.  Many companies may wonder: What are the benefits? Do they really justify the investment? And if so, how should we create the digital toolkits we'll need to get started with a digital workforce? Bruce Mazza, Global Vice President of Technology Alliances at Blue Prism, joins us on this episode of Generation Digital Workforce.  Here's what we talked with Bruce about: * Why operational transformation and value-added skills are more important benefits of a digital workforce than just saving money * The customer benefits of hyper automation * How the idea of connected RPA is adding the cognitive skills to the body of the RPA * The different ways to build a digital worker * How companies should begin planning to build this digital toolkit for hyper automation   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠ Learn more about a Digital Workforce: A Guide to Your Digital Workforce