Transform NOW

The world is changing at an exponential rate. But change itself — its science and psychology — remains a mystery to many people. If we intend to lead change, however, we have to understand its complexities. On this episode of Generation Digital Workforce, we learn from Kerry Waters, a senior change leader with more than 15 years of experience delivering transformational change within financial services. Kerry discusses: A three-part framework to manage change effectively The science and art of holistic decisioning (using head and heart) What three key responses you can get when delivering change To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or wherever you listen to podcasts.

On this podcast, Blue Prism’s Brad Hairston talks with Pete Koltis, a Managing Director from the global advisory Alvarez & Marsal, who explains why it is important for companies to carefully consider the way they build out their intelligent automation footprint and what lessons can be applied from other technologies that have gone through this debate. . Here’s what we talked with Pete about: * The way companies buy technology solutions and how this has changed over time * Reasons why companies utilize a Best-of-Breed approach * Challenges associated with a Best-of-Breed approach that must be managed carefully * The impact of a Best-of-Breed approach on risk mitigation * How a Best-of-Breed approach can improve/streamline the end-to-end automation cycle * Some best practices for utilizing a Best-of-Breed approach to optimize intelligent automation . To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts. 

In this episode, Rockie Solomon from Eversource shares her journey to create an enterprise automation program that not only delivers significant business benefits, but also engages employees to build strong adoption of the automation program. Here’s what we talked with Rockie about:  Why governance is so critical when developing an enterprise-grade automation program How Eversource generated $14M in annual benefits using Blue Prism enterprise automation Why employee engagement accelerated the automation program Related content you may enjoy: Blog | The Top 6 Priorities for Utilities in 2021 Case Study | How United Utilities Achieves Industry-Leading Customer Service with Smart Automation Case Study | DTE Energy: Increasing Productivity Across the Business with RPA  Video | Utilities and Energy Customer Panel Discussion eBook | 7 Essential Elements to Scaling Automation in Utilities To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts. 

In the midst of COVID-19, the financial pressure on healthcare organizations is greater than ever. This is motivating C-Suite executives to move faster in addressing key legacy business issues, most importantly, the heavily labor-intensive processes involved with revenue cycle management. On this episode, Blue Prism’s Brad Hairston talks with Bruce Hallowell, Senior Managing Director, Health Solutions at FTI Consulting, who talks about how/where healthcare organizations can utilize the digital workforce to transform revenue cycle management. Here’s what we talked with Bruce about: What revenue cycle management involves and its importance to the healthcare industry The central business issue with revenue cycle management What is creating collection challenges for healthcare organizations Examples of specific processes within revenue cycle management that are great candidates for automation Where AI and other more cognitive technologies can be impactful in revenue cycle management How the pandemic is affecting revenue cycle management and cash flows The pace of intelligent automation adoption among healthcare providers How healthcare organizations that have not begun the intelligent automation journey can get started The future of revenue cycle management 5-10 years down the road Related content you may enjoy: Blog | Change is in the Air: How to Leverage RPA in the Healthcare Industry to Drive Greater Efficiencies & Improve Patient Care Blog | Making Time Matter at Microsoft Inspire – How Digital Workers are Facilitating COVID Antibody Testing White Paper | How to Deliver Better Patient Outcomes with Digital Workers  White Paper | Automation in Healthcare: Real World Intelligent Automation Use Cases Web Site | Transforming Patient Experience with Intelligent Automation To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts. 

Digital transformation can be revolutionary for companies but may be disruptive to their employees who aren't prepared. In this episode, Michael Marchuk talks with Mark Herschberg, author of the Career Toolkit book, about how employees can strengthen their skills to prepare for digital transformation. Here’s what we talked with Mark about: How employees can be preparing for the changes ahead in their organization and industry What skills will be most desired in organizations that are going through digital transformation Where to find resources to help you with your journey inside your own company. Related Resources: https://www.thecareertoolkitbook.com/ To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts. 

In the wake of Covid-19's accelerated digital economy, some companies were prepared. Many were not. For those companies whose operating vulnerabilities have been exposed, they're working hard to catch up. But they're finding that they're now aiming at a moving target.   On this episode, Michael Marchuk talks with Al Naqvi, CEO of American Institute for Artificial Intelligence about how AI is transforming our economy. Hear from this master of AI about how companies are transitioning to the next era of AI economy. Here’s what we talked with Al about: How executives can improve the effectiveness of adopting AI Understanding how data created through operations can be leveraged by AI How AI can provide a competitive advantage Related content you may enjoy: Podcast | Artificial Intelligence 101: An Intro to AI, Machine Learning, Deep Learning Podcast | When Humans *ARE* the Artificial Intelligence What is RPA? What is Intelligent Automation? Here's a glossary of automation terminology Blog | Making AI & Machine Learning Easy to Consume To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.

Building a solution to help small businesses is a noble cause, but to be able to help tens of thousands of businesses supporting hundreds of thousands of workers is amazing.  On this episode, Michael Marchuk talks with Pawan Jadhav, founder and CEO of Lateetud, about how they built a solution to support banks both originating and forgiving Small Business Administration (SBA) Paycheck Protection Program (PPP) loans using highly efficient digital workers to help expedite the funding that so many small businesses desperately needed to stay afloat during a pandemic. Here’s what we talked with Pawan about: How the inefficiencies in processing loans affected banks and their clients looking for PPP loans. Why building a solution with digital workers was the best way to handle the loan origination and forgiveness processing. What banks needed to do after crashing the SBA lending application site. Where banks should start when considering automation program. To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here. 

The global transformation to a digital infrastructure and digital business model has been accelerated due to the pandemic and will progress even further in 2021 and beyond. So, what’s next for intelligent automation?In this webinar, Eveline Oehrlich, Research Director at Research In Action is joined by Colin Redbond, Senior Vice President of Emerging Technologies at Blue Prism to talk about the next innovations in intelligent automation and explore how transformation is happening @speed on the automation autobahn.Get insights into:• The reality and challenges of adopting intelligent automation for the new ways of working• The future of intelligent automation and innovation

C-Suite executives are under continuous pressure to reduce cost, time and risk in their processes while increasing stakeholder (customer, employee, supplier, etc.) satisfaction. On this episode, Blue Prism’s Brad Hairston talks with Ted Shelton, Expert Partner, Automation & Digital Innovation at Bain & Company, who talks about how executives can re-shape their companies to accomplish these goals through business process redesign and the utilization of a hybrid workforce. Here’s what we discussed with Ted: * What C-Suite executives are facing today that is influencing how they define their 5-10 year plans * Work that will be redesigned to embrace a hybrid workforce * The importance of embracing AI * The implementation of intelligent automation compared to traditional IT approaches * How executives should view intelligent automation * Measuring the automation journey * One example of a business function that will dramatically change due to technology innovation and automation * How leadership teams should deal with the job impacts resulting from transformation * Call to action for the C-Suite – How to prepare for the future of work 

Michael Marchuk speaks with Jeff Wald, co-founder of WorkMarket – an ADP Company, and author of the book “The End of Jobs: The Rise of On-Demand Workers and Agile Corporations” about how companies will be looking at the way they source labor as the way we work changes. Jeff’s point of view on work and the way that we see our jobs will have to change as companies become more agile in the way they operate their business. Here’s what we talked with Jeff about:* How the 4th Industrial Revolution is so much different than the first three * Trends that are driving the changes in the future of work * How people can adapt to these new roles in the workplace * How executives should be planning for this 4th Industrial revolution and building a more agile company To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here. Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠⁠⁠⁠