Transform NOW

In this episode, host Michael Marchuk talks with Greg Martin, a managing director of a leading Canadian mergers and acquisitions firm about balancing the work that we produce using both AI and automation tools but also those nuanced conversations that create connections between humans. Greg's experience in both capital markets and human capital provide insight into how we should be exploring our strengths as humans to build deeper relationships for a more dynamic work experience. Here’s what we talked with Greg about:  - The constant change of technology and the constant desire for human interaction - Business drivers for repeatability and consistency at odds with human desires for expression and interaction - Why AI and automation will offer both solutions that better business outcomes and human experiences To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Michelle Dwyer, Jared Helta and Lisa Howe from Office Depot, a leading US-based office supply retailer and a Blue Prism customer, who explain how intelligent automation is enabling their organization to be agile and flexible and efficient in the midst of these challenges. . Here’s what we talked with Michelle, Jared and Lisa about:  *Office Depot’s automation journey *Keeping up with the dynamic retail industry trends *Intelligent automation’s role in growth and customer engagement *Measuring and communicating automation benefits *Keeping the business engaged and interested in intelligent automation *How GenAI is being used at Office Depot *Citizen development and its impact on Office Depot’s journey *Automation success stories *Where things could go in the future . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Bryan Daniels, VP of Revenue Cycle Solutions at Indiana University (IU) Health, and Matt Gustitus, CEO and Founder of Digital Workforce Solution, who share how IU Health has leveraged intelligent automation to drive sustainable change across the organization. . Here’s what we talked with Bryan and Matt about:  *Overview of IU Health’s automation journey and critical success factors *How automation opportunities were identified/prioritized *How IU Health’s delivery partner (Digital Workforce Solution) impacted their progress *Key challenges for IU Health’s automation program *Managing change across different stakeholder groups *Benefits realization *Balancing technology adoption with a human-centered approach to patient care . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with John Rogers, VP, Global Strategic Accounts at Faethm, part of Pearson Education and a Blue Prism technology alliance partner, who explains how his company leverages AI to help organizations do strategic workforce planning in light of emerging technology. . Here’s what we talked with John about:  *Overview of Faethm AI and how it fits into Pearson Education *The “evolution of work” versus the “future of work” *What responsible automation is all about *Helping employers and employees stay current with job skills *Breaking down the labor shortage *An interesting trend identified by Faethm data analysis *A Faethm customer success story  . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with John Peebles, CEO of Administrate, about the challenges of "change" during a digital transformation program and how the upskilling process builds confidence into the organization. By upskilling the organization, the digital transformation program can impact morale, hiring, and customer satisfaction success metrics beyond expectations. Training is WAY more than just a "checkbox"! Here’s what we talked with John about:  - Why digital transformation programs have to impact job roles - How organizations should approach transformational change - How AI and automation adoption need human upskilling to succeed To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk chats with Govind Balu, CEO of Quaxigma, about the importance of leveraging your organization's data to drive both the changes in your approaches to digital transformation as well as the KPI's that allow your organization to track what's really important as you grow...hint, it's all about your customers! Here’s what we talked with Govid about:  - Building access to your company data to drive customer experience - Connecting with AI and Machine Learning to improve your insights about your customers - Creating value through data management To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Igor Grubisic, Director of Strategic Practices at VMWare, who explains how fully understanding all forms of bias, both positive and negative, is fundamental to the way companies develop, leverage, and trust AI solutions. . Here’s what we talked with Igor about:  *The difference between positive and negative bias *How individual subjectiveness is susceptible to bias *How bias comes into play in training machine learning models and constraining AI outputs *The effectiveness of increasing the diversity of the training team in order to eliminate bias in AI models *Why essential human traits are necessary to eliminate negative bias *The role AI should play in decision-making processes *How to build and maintain trust in AI systems  . Article referenced in this podcast:  https://www.linkedin.com/pulse/how-do-you-bias-igor-grubisic/ . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Max Sklar, an AI engineer who helped develop social interaction AI within Foursquare's Innovation Lab. Max will talk about how organizations can leverage generative AI to help understand your customers in a different way through the data that they provide during the interactions they have with you. Max will offer insights from an engineer and data scientist's perspective to help unlock the value of those customer interactions. Here’s what we talked with Max about:  - The way AI is changing how we interact with data - Some of the privacy implications with AI and our sensitive data - What a sentient AI might look like To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Niti Grover and Susanna Berg, both career practitioners of intelligent automation and currently serving as customer success directors for SS&C Blue Prism.  Niti and Susanna share their thoughts and experiences on benefits realization and how it can extend the value of automation across the enterprise. . Here’s what we talked with Niti and Susanna about:  *The wide spectrum of benefits companies are realizing from intelligent automation *What companies are doing with the benefits realized *How metrics and KPIs are evolving in intelligent automation *How AI has impacted benefits realization *Challenges customers face in their quest for full benefits realization *How companies communicate and promote automation benefits across the organization . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk sits down with Rob Whiteman, author of the book "Artificially Human - Making Sense of Automation and AI". Rob's extensive experience as the leader of McKinsey's automation services practice from 2016-2022 provides him with exceptional insights into the automation practices for organizations large and small, public and commercial, in nearly every industry. Michael talks with Rob about his experiences and the wisdom he's outlined in his book to caution and inspire people building digital transformation programs using automation and AI. Here’s what we talked with Rob about:  - Why technology alone isn't enough to build a competitive advantage - How we're training machines to be more human while people become used to speaking with machines - Where the biggest impacts on our society will likely be Rob's book, "Artificially Human - Making Sense of Automation and AI" is available now on Amazon: https://a.co/d/jd4pszi Other articles written by Rob Whiteman while he was leading the automation practice at McKinsey: https://www.mckinsey.com/capabilities/operations/our-insights/making-healthcare-more-affordable-through-scalable-automation https://www.mckinsey.com/capabilities/operations/our-insights/new-operations-management-systems-for-a-digital-world https://www.mckinsey.com/capabilities/operations/our-insights/fueling-digital-operations-with-analog-data To ensure that you never miss an episode of Transform NOW, be sure to subscribe!