244. Training as a Secret Weapon in Digital Transformation

In this episode, host Michael Marchuk talks with John Peebles, CEO of Administrate, about the challenges of "change" during a digital transformation program and how the upskilling process builds confidence into the organization. By upskilling the organization, the digital transformation program can impact morale, hiring, and customer satisfaction success metrics beyond expectations. Training is WAY more than just a "checkbox"!

Here’s what we talked with John about: 

- Why digital transformation programs have to impact job roles

- How organizations should approach transformational change

- How AI and automation adoption need human upskilling to succeed

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