Transform NOW

On this podcast, Brad Hairston talks with Mark Pedersen, Co-founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who explains how virtual agents are helping companies effectively conduct the various conversation journeys happening each and every day across their organization. . Here’s what we talked with Mark about:  *Why chatbots have come up short *How CLEVVA virtual agents automate specific conversations *Managing conversations across multiple channels *How CLEVVA leverages GenAI technologies *Ensuring accuracy and reliability of virtual agent answers *How virtual agents work with SS&C Blue Prism digital workers *How process mining technology is utilizing conversation data . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this encore episode, host Michael Marchuk speaks with Catherine Stewart from Novelis about reaching real results with automation and Generative AI. Catherine discusses the management platform SmartRoby that fuses the power of SS&C Blue Prism's intelligent automation platform with the capabilities of Gen AI to drive results. This recording was originally published on LinkedIn Live for the SS&C Blue Prism "BP Live" event in Toronto. Here’s what we talked with Catherine about:  - The investment Novelis has made in R&D for Gen AI - Novelis Labs that has been developing solutions supporting intelligent automation - What we can look forward to in 2024 from Gen AI To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Bent Dalager, Nordic Head KPMG NewTech, who explains how companies are finding more and more innovative ways to use automation and AI. . Here’s what we talked with Bent about:  *The way GenAI is impacting how companies are leveraging automation *The rationale for digital insourcing *How future business processes need to be re-engineered differently *Why the Nordics are paving the way toward a more digital world *How/when quantum computing will change things . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Thought Leadership in Intelligent Automation . Co-hosts Michael Marchuk and Brad Hairston conclude their 2023 podcast season by reminiscing about the diverse topics and insightful guests featured across 50 episodes. They each highlight standout moments, including discussions on topics such as AI data labeling, bias, reskilling, scaling automation, workforce transformation, and the impact of Gen AI on human skills. They emphasize the need for continuous learning and adapting to rapid technological changes while sharing stories from leading experts, futurists, partners, and customers, underscoring the significance of embedding automation into organizational culture for continued success. . Podcast episodes mentioned: *Episode 215 - Accelerating AI Through Automated Data Labeling, featuring Alex Ratner from Snorkel AI *Episode 252 - The Future of Humanity and AI: A Conversation with Futurist Trond Undheim *Episode 231 - Workforce Ecosystems and AI, featuring Elizabeth Altman and Christoph Riedl from The Brookings Institute *Episode 242 - Exploring the Two Sides of Bias, featuring Igor Grubisic from VMWare *Episode 244 - Training as a Secret Weapon in Digital Transformation, featuring John Peebles from Administrate *Episode 228 - Making Sense of the Buzz Around GenAI, featuring Ted Shelton from Bain & Company *Episode 239 - Artificially Human - Making Sense of Automation and AI, featuring Rob Whiteman *Episode 245 - Pursuing Responsible Automation with Faethm, featuring John Rogers *Episode 224 - Switching Lanes to Accelerate Digital Transformation, featuring Chris Stegner from Very Big Things *Episode 230 - Automation = Innovation at Pfizer, featuring Namita Pande *Episode 238 - Cultivating a Culture of Automation at Banner Health, featuring Suzi Dack . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Adam Helfgott, CEO of Valence, about the importance of leveraging data that you can trust, not only from within your organization, but also between business partners. Adam's extensive experience with blockchain and federated data models provides insight on how organizations can unlock value and achieve more substantial outcomes. Here’s what we talked with Adam about:  - Federated data models using blockchain - Building trust models to gain better insights using aggregated data from other sources - How traditional business models like pharma and healthcare can build new revenue streams using federated data To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Jonathan Porter-Whistman, CEO of Perception Predict. Jonathan discusses the importance of applying data-driven analytics to the hiring process and building better teams and highlights the lack of AI and automation in HR compared to other areas of business and emphasizes the need for organizations to adapt to the introduction of new resources. Jonathan also explains how organizations can build the right talent by fostering curiosity and mental flexibility. He also explores the impact of technology on job roles and the importance of creating a culture that encourages growth and mobility as well as the changing dynamics of employee tenure and the role of generational differences in organizational thinking. Here’s what we talked with Jonathan about:  - Applying data-driven analytics to the hiring process to build better teams. - Adapting to the introduction of new resources, such as AI and automation, in order to build the right talent. - Fostering curiosity and mental flexibility in employees to navigate the changing job landscape. - Creating a culture that encourages growth, mobility, and the exploration of new technologies. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Nina Winther Jensen, Head of Business Process Management at Nuuday, a Danish telecommunications company and a customer of SS&C Blue Prism, who explains how her organization is leveraging automation to challenge traditional methods like labor arbitrage and take more ownership of improving and innovating business processes. . Here’s what we talked with Nina about:  *Nuuday’s automation journey *The importance of automation to the telco industry *Nuuday’s approach to automating work by department *Nuuday's automation team structure and skills *How Nuuday insourced a BPO-supported operation *Critical success factors behind Nuuday’s automation success *Future direction of the automation program . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with author and futurist, Trond Unheim, who has written a number of books including FutureTech, EcoTech, and HealthTech. Trond explores the possible future outcomes from our development of AI with ever-increasing capabilities. Trond also talks about how various industries may change substantially over the coming years as we advance our AI capabilities. Here’s what we talked with Trond about:  - How established companies in traditional industries like Insurance and Banking can make use of advanced AI capabilities - Where humanoid robots may provide unexpected benefits - How humans will need to adapt and how to prepare your children for the coming age of AI Check out all of Trond's books covering health-tech, eco-tech, and future-tech: https://trondundheim.com/books/ To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk connects with Diana Bikbaeva, a senior associate attorney with the law firm of Marashlian & Donahue, to discuss the legal implications associated with all of the creative outputs that are created with Generative AI platforms. Diana outlines how copyrights and "fair use" impact the way that organizations may need to think (or re-think) about rolling out Generative AI into production activities. Disclaimer: AI and machine learning technology are not one-size-fits-all and have diverse structures and algorithms specific to the tasks they are programmed to solve. So, any discussion of the legal implications of artificial intelligence must be made on a case-by-case basis, considering the technology in question and its treatment of copyrighted materials. Here’s what we talked with Diana about:  What is "fair use" of copyrights, and how does it impact training AI models How can organizations prepare themselves as they evaluate the implications of using public AI models The potential for legal action based on using Generative AI outputs Diana has written several articles that provide even greater detail on this important topic: AI and Copyright Crash Course: Analysis of How Fair Use Criteria May Apply to Generative AI AI Trained on Copyrighted Works: When Is It Fair Use? Who is Liable for AI Generators’ Copyright-Infringing Output? To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Martha Amram, CEO of Glynt, Rahul Sareen, Global Head GTM and Business Development for Sustainability Solutions at AWS, and Michael McLaughlin, VP Cloud Alliances & Channel at SS&C Blue Prism, who explain how they are bringing their combined capabilities to market to enable all organizations to achieve their ESG goals. . Here’s what we talked with Martha, Rahul and Michael about:  *The current state of ESG *How AWS can help organizations do ESG well *How GLYNT works with digital workers to automate end-to-end emissions reporting *The importance of high data quality, accessibility and integration in ESG *How automation affects the “S” and “G” components of ESG *How CFOs are becoming the ESG champions within the enterprise *Consuming Blue Prism and GLYNT on the AWS Marketplace *How AWS is helping a company solve their sustainability challenges and goals *How ESG will likely evolve over the next 2-3 years . Link to the Blue Prism-hosted 11.28.23 event at AWS re:Invent mentioned on the podcast:  https://web.cvent.com/event/1c3203ea-caec-4263-ab78-3f1ac5d2c097/summary?previewToken=0c70099b7cd7b57e8eb98bcada8bc517 . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!