253. Realizing the Benefits of Automation and Insourcing at Nuuday

On this podcast, Brad Hairston talks with Nina Winther Jensen, Head of Business Process Management at Nuuday, a Danish telecommunications company and a customer of SS&C Blue Prism, who explains how her organization is leveraging automation to challenge traditional methods like labor arbitrage and take more ownership of improving and innovating business processes.

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Here’s what we talked with Nina about: 

*Nuuday’s automation journey

*The importance of automation to the telco industry

*Nuuday’s approach to automating work by department

*Nuuday's automation team structure and skills

*How Nuuday insourced a BPO-supported operation

*Critical success factors behind Nuuday’s automation success

*Future direction of the automation program

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