Transform NOW

In this episode, host Michael Marchuk talks with Brent Kedzierski, Chief Industrial Advocate at HumanWRKS about the historical context and perception of automation, as well as the evolution of intelligent automation. He emphasizes the importance of balancing technological growth with economic sustainability and provides practical advice for HR teams. Brent also introduces the concept of humanation, which involves automating tasks that support human decision-making and creativity. He highlights the need for companies to strategically prepare for automation and address the changing nature of work. Here’s what we talked with Brent about:  - How automation has been a longstanding fear due to historical conditioning, but it can enhance human performance and create new jobs - Applying intelligent automation to allow humans to focus on creativity and collaboration - Strategically automating tasks that are dull, dirty, dangerous, or demanding, while enhancing human capacity for cognition, collaboration, and creativity - Balancing technological growth with economic sustainability - How HR teams can create engaging and purposeful work experiences To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michel Marchuk talks with Rotem Alaluf, the founder and CEO of Wand.ai. Rotem discusses the evolution and development of AI and its impact on businesses. He emphasizes the importance of bridging the gap between AI technologies and real-world value, particularly through natural language interaction. The conversation explores the role of OpenAI's GPT-3 in spurring the adoption of AI and the need for steering mechanisms and personalization in AI agents, the ethical use of AI, and the potential for bias. We also discuss the future of AI ecosystems and the potential for higher-level commands and autonomy as intelligent automation uses more AI components. Here’s what we talked with Rotem about:  - AI technologies are evolving to bridge the gap between AI capabilities and real-world value, particularly through natural language interaction. - OpenAI's GPT-3 has played a significant role in showcasing the potential of AI and changing perceptions about its complexity and usability. - Steering mechanisms and personalization are crucial for AI agents to effectively collaborate with humans and achieve complex tasks. - Ethical use and the mitigation of bias in AI systems are important considerations that require careful regulation and data selection. - The future of AI ecosystems lies in the ability to give higher-level commands and prompts to AI agents, enabling greater autonomy and productivity gains. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Phil Russell from C TWO at the Dallas BP Live event. We discuss how C TWO acts as an insurance policy for automations, ensuring that the work is delivered successfully and meeting business expectations and discuss how the C TWO platform is suitable for customers at different stages of their automation journey, from entry-level to highly mature improving the quality of life for automation teams and its ability to support long-term transformation. Here’s what we talked with Phil about:  - How customers in various stages of their automation journey have different needs for tracking and management. - How integrating generative AI enables intelligent work management and process improvement. - Why focusing on improving the quality of life for automation teams supports long-term transformation success. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

At SS&C Blue Prism Live in Dallas, Texas on February 27, 2024, Brad Hairston caught up with Paul Branson, Director of Solution Engineering for the Americas at our consulting partner Novelis, who explained how his firm stays focused on the end-to-end business processes that their clients are trying to reinvent through intelligent automation. . Here’s what we talked with Paul about:  *What Novelis does best *How Novelis works with organizations to establish/sustain/scale their automation capability *The role of Novelis’ research lab *How process intelligence is impacting intelligent automation journeys *The advent of GenAI and how Novelis is helping clients in this space *How Novelis' SmartRoby platform is helping companies orchestrate, govern, and report on their end-to-end automation capability . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Tom Davenport, renowned academic, author, and expert in AI, data science, machine learning and information systems, who explains how citizen-led technology is sweeping across all areas of organizations with very positive results. . Here’s what we talked with Tom about:  *Why citizen-led technology is trending and how GenAI has impacted it *The importance of citizen-led technology to the health of an organization *Changing IT views around business technology enablement *The criticality of skill development and knowledge transfer *Addressing the challenges and risks associated with citizen-led efforts *How company culture and leadership support drive citizen-led technology *The role of higher education institutions in preparing students for citizen-led technology . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Kathy Murphy, Product Lead, Intelligent Automation at SS&C Retirement Solutions, and Alec Sutherland, Principal, Intelligent Automation at SS&C Blue Prism, who explain how SS&C's very successful internal automation program achieved the fastest deployment of 1,000 digital workers in SS&C Blue Prism's history. . Here’s what we talked with Kathy and Alec about:  *How the internal automation effort started and what’s unique about it *The approach to re-skilling *The makeup of the delivery team *The mass migration of UiPath automations to SS&C Blue Prism as a part of this program *The operating model that best supported the scale and pace required *Critical success factors *Benefits quantification *The lasting impact on internal teams *The implications of this program on SS&C Blue Prism customers . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Dr. John Sviokla, Co-Founder of GAI Insights and Executive Fellow at Harvard Business School, who explains how his research firm is helping companies navigate the early days of GenAI and why everyone should be so excited about this latest technology disruption. . Here’s what we talked with John about:  *The origins of John’s GenAI research firm and how it is differentiated *GenAI compared to previous technology disruptions *The WINS framework for gauging the level of transformation for specific industries *Where the leadership of GenAI efforts/explorations exists *Where most companies are beginning their GenAI journey *Using GenAI to extend the level of automation previously applied through RPA and predictive AI *Inhibitors to GenAI adoption *The biggest misperception around GenAI . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Frank Casale, founder and chairman of The Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI), about his journey into automation and AI, the impact of AI technology, the rise of intelligent autonomous agents, and the challenges organizations face in preparing for AI. He also explores the balance between governance and innovation, the future of AI and immersive tech, and offers advice for young professionals entering the field. Here’s what we talked with Frank about:  - AI technology is rapidly evolving and has the potential to revolutionize industries. - Intelligent autonomous agents are the next evolution of intelligent automation. - Organizations need to embrace AI technology and prepare their people for the changes it will bring. - Balancing governance and innovation is crucial for successful implementation of AI technology. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Tonille Miller, founder and CEO of EXT, about the impact of remote work on connection and relationships, and the role of technology in finding meaning in work. We also explore how organizations can manage role changes and lead change effectively as technology transforms operations. Tonille shares insights from her book, 'The Flourishing Effect,' which focuses on creating optimal experiences and meeting human needs in the workplace. She emphasizes the importance of removing sources of friction and providing experiences that meet people's needs for meaning, purpose, well-being, connection, and growth. Overall, the conversation highlights the need for organizations to prioritize human well-being and adapt to the changing landscape of work. Here’s what we talked with Tonille about:  - How technology can help employees find more meaning in their work by automating mundane tasks and allowing them to focus on higher-order thinking, problem-solving, and innovation. - Why managing role changes in organizations adopting new technologies requires a focus on human well-being, proactive change management, and addressing friction and resistance. - Why leaders should put their workforce at the center of change efforts, frame changes in terms of shared values and employee benefits, and actively involve managers and influencers in the change process. Tonille's book: The Flourishing Effect: Unlocking Employee Thriving and High Performance as Your Competitive Edge: Miller, Tonille: 9798988733850: Amazon.com: Books To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Xavier Hanson, partner at Reveal Group, who explains how his consulting firm is helping companies carefully and effectively integrate GenAI into their process automations. . Here’s what we talked with Xavier about:  *The secret to Reveal Group’s success and growth in the intelligent automation industry *Market maturity with regard to intelligent automation *The biggest obstacles to advancing and scaling automation programs *Where most companies currently are with GenAI exploration *The importance of prompt engineering *How Reveal Group helps companies test and evaluate GPT-Based Solutions *Determining when human-in-the-loop makes sense with GenAI outputs *A Reveal Group engagement example involving digital workers connected to GenAI *Thoughts and predictions for intelligent automation in 2024 . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!