240. Raising the Bar on Intelligent Automation Value Realization

On this podcast, Brad Hairston talks with Niti Grover and Susanna Berg, both career practitioners of intelligent automation and currently serving as customer success directors for SS&C Blue Prism.  Niti and Susanna share their thoughts and experiences on benefits realization and how it can extend the value of automation across the enterprise.

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Here’s what we talked with Niti and Susanna about: 

*The wide spectrum of benefits companies are realizing from intelligent automation

*What companies are doing with the benefits realized

*How metrics and KPIs are evolving in intelligent automation

*How AI has impacted benefits realization

*Challenges customers face in their quest for full benefits realization

*How companies communicate and promote automation benefits across the organization

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