Martinka Consulting's Getting the Deal Done Podcast

Most of us have had a (bad) experience with Chatbots used by cable, phone, and other companies.Enter Thynk.ai and their revolutionary use of AI for customer service, ordering, troubleshooting, and more.Founder John Long discusses situations where their service and improve productivity. One example is how AI can handle 80 phone calls at the same time, immediately  providing product info, quotes, ordering, delivery dates, and more. Plus, an unlimited number of simultaneous interactions via text of email. John MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903

Vance Morris goes by the "The Disney Guy" given his years with Disney and brining the customer service and systems he learned there to his three small businesses.He explains Disney has a system and process for everything, allowing them to hire a lot of young, inexperienced people and still "get the jobs done."Among other things, we talk about:Price elasticity and being outside the normHow word of mouth marketing is the bestCreating customer loyalty and retentionYou can connect with Vance at www.vancemorris.com. He's a great guy who talks common sense.John MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903

Another in the continuing series of business discussions with John and Nick Anderson, CEO of OneAccord. We discuss:The challenges of making moneyRevenue generationMargin discipline so revenue makes it to the bottom lineJohn MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903

Sounds great. Sounds hard to achieve. But Cary Prejean offers simple explanations to complex issues every business faces.Cary starts with the numbers and shares how he breaks down all aspects of lower middle market businesses to find those hidden gems to increase profits.On this episode he gives a us a case study, tips, strategies, and insights.You can reach Cary on LinkedIn or https://strategicbusinessadvisors.us/ or https://strategicbusinessadvisors.orgJohn MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903

Lisa Forrest, a regular guest of ours given how often the SBA changes their rules, joins John for a fun episode.We cover over 30 items on business acquisition loans (emphasis on SBA loans) with Lisa answering "Myth or Fact" for each one When there are nuances, she goes into detail. Some of the 30+ are:All seller notes have a standby periodThe buyer can use a HELOC for their down paymentInvestors owning under 20% don’t have to personally guarantee the buyer’s loan (a few nuances here)An SBA loan can have a claw backShe clarifies a lot of rumors, many of them myths, and anybody thinking of buying or selling a business (or advising clients on it) needs to listen to this.John MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903

I like to find lessons in the news and this episode has three of them.A major organization beset by financial mismanagement.A government agency that didn't keep up on cap ex and now is in trouble.Attracting and retaining good people (in manufacturing where there's a huge shortage of workers.Please enjoy and pass it on to others.John MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903

Monica Duggal is an entrepreneur who learned many lessons when she at first couldn't sell her business. One lesson was, get the business ready to sell from day one.She stepped back and realized she had to:Get out of the day-to-dayPut in systemsGrowAchieving the above she was able to make a successful and lucrative exit. As part of it, she goes over putting in golden handcuffs for her key people.You can reach Monica at https://www.monicagarciaduggal.com/ and download a her free, Financial Bites Blueprint.John MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903

I love John's line, "Excellence Only Happens on Purpose."We discuss the above plus:How John coaches execs and owners for better performance via inspiration and encouragementDeveloping leaders, their team, and their processesCreating sustainable growthHis 7-step problem solving processThe 7 D's of successSo good I sent it to a client (CEO) within an hour of recording it.John MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903

Nick Anderson is the CEO of OneAccord and Nick and I have started a monthly podcast, alternating the hosting, plus alternating monthly articles for our blogs, websites, newsletters, etc.In this episode we discuss Nick's recent article, From Growth to Scale: Building Enterprise Value Beyond the Founder.We discuss the "common" principles a company should have to grow, including reducing owner dependency, systems, culture and more. Plus, how OneAccord helps clients put their strategy into action. There's also a fascinating case study about a client whose sales, profits, and culture all improved.John MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903

Doug Gray is a business psychologist who has used AI to springboard what he does to support leaders in family businesses. In this episode he discusses he's adapted the traditional 360 review for family businesses and their leaders plus what he does to aid succession.Fascinating discussion from someone truly devoted to improving leadership.John MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903