Building Better CMOs and Marketing Leaders

Watch this interview on YouTube⁠ ⁠Full transcript⁠ — "I've always sort of been in marketing, but by way of psychology," says Charlotte Blank, the U.S. CMO of Jaguar Land Rover North America. Only by applying concepts from neuroscience and behavioral science, she says, can we truly understand what consumers want & how they think. "The whole creative process is inherently scientific," Charlotte says. "And any creative will tell you that a good tight brief with tight boundaries is helpful for the creative process." Today on Building Better CMOs, Charlotte and MMA Global CEO Greg Stuart also talk about JLR's "house of brands" strategy, why entrepreneurs are more likely to buy Range Rovers, and the value of experimentation and data-driven testing. Follow Building Better CMOs in your podcast app⁠ ⁠Subscribe on YouTube⁠ ⁠Rate & review the podcast⁠ Links: ⁠Charlotte's LinkedIn⁠ ⁠Greg's LinkedIn⁠ This episode was produced and edited by Eric Johnson from ⁠LightningPod.fm⁠.

Watch this interview on YouTube Full transcript — Media consumption habits are changing rapidly, which means marketers have to thread the needle between "chasing the shiny new object" and embracing emerging platforms strategically. For Bob Sherwin, the chief marketing & commercial officer of Zoe, the solution is to frame new media initiatives as a test. "The test is that you're going to either win and find something new, or you're going to learn," Bob says. "As long as you set it up as a test and you're going to learn something, it's a win no matter what. Because we're going to either be way smarter about something, or we're going to find a new breakthrough." Today on Building Better CMOs, he and MMA Global CEO Greg Stuart discuss the role of CMOs in shaping customer experience; aligning marketing efforts with business outcomes; and the need for clear communication with the C-suite to maximize marketing's impact. They also talk about Zoe's personalized approach to nutrition and the challenges of marketing measurement and attribution. Follow Building Better CMOs in your podcast app Subscribe on YouTube Rate & review the podcast Links: Bob's LinkedIn Greg's LinkedIn This episode was produced and edited by Eric Johnson from LightningPod.fm.

Marketing is not really a profession.There is no one body of knowledge that CMOs and other marketing leaders all share. We can’t even agree on what the role of a CMO is.On Building Better CMOs, MMA Global CEO Greg Stuart speaks with the very best marketing leaders about what CMOs get wrong and how they overcome the challenges they face. Plus: How are they responding to the evolution of AI? Where do they stand on the brand vs. performance debate? How is the definition of CMO "changing?"Above all: What does it take to drive growth today?When you listen to the podcast or watch it on YouTube, you’ll get expert advice from the CMOs of companies like Lyft, Zillow, Nissan, GE, AT&T, Adobe, Uber, Salesforce, Coca-Cola, and more. Building Better CMOs is available on all major podcasting apps, as well as YouTube. New episodes come out every two weeks.

Join Alex Craddock, CMO of Citi, a seasoned marketing leader in finance, as he shares insights on career advancement and motivation in marketing. He emphasizes understanding personal motivation for growth and the evolving role of CMOs as strategic leaders. Alex and Greg Stuart discuss innovative content strategies that engage clients in new ways and the impact of AI on marketing efficiency. They also explore the challenges of setting clear goals while adapting to unforeseen opportunities in a rapidly changing business landscape.

Watch this interview on YouTubeFull transcript—"As marketers, we can't just respond to the bottom line," says TIAA CMO Micky Onvural. "We can't just say, 'Well give me a million dollars and I will give you this many customers or this many clicks, and if I do the right kind of mathematics, I'll give you this kind of lifetime value that's going to deliver you this to the bottom line.' I think you actually have to connect further upstream with the CFO."Today on Building Better CMOs, Micky explains what connecting further upstream looks like in practice, the retirement crisis in America, and the importance of vulnerability, humility, and curiosity in leadership. She and MMA Global CEO Greg Stuart also discuss the importance of customer experience, Micky's years as the CEO of Bonobos, and how returning to the CMO role compares.Follow Building Better CMOs in your podcast appRate & review the podcastLinks: Micky's LinkedIn Greg's LinkedIn This episode was produced and edited by Eric Johnson from LightningPod.fm.Note: "Retirement check" refers to the annuity income received in retirement. Guarantees of fixed monthly payments are only associated with TIAA's fixed annuities.

Watch this interview on YouTubeFull transcript—"Business and humanity can actually not only live together, but I think that they can thrive together," says Brian Irving, CMO of Lyft. That sort of philosophy has informed his work at companies like Apple, Airbnb, and the agency Rapp, and today at Lyft he's applying it to everything from autonomous vehicles to city bikes.Today on Building Better CMOs, Brian discusses how marketing strategies can align with broader business goals to demonstrate real impact, moving beyond traditional metrics. He and MMA Global CEO Greg Stuart also discuss the future of rideshare and autonomous vehicles, the role of AI in marketing, and maintaining a human touch in the tech industry.—Follow Building Better CMOs in your podcast appRate & review the podcastLinks: Brian's LinkedIn Greg's LinkedIn This episode was produced and edited by Eric Johnson from LightningPod.fm.

Watch this interview on YouTubeFull transcript—"Our grand purpose is to make home a reality for more and more people," says Ravi Kandikonda, SVP of Marketing at Zillow.Today on Building Better CMOs, he and Greg Stuart discuss the significance of empathy in brand messaging, and the importance of integrating product knowledge, customer experience, and business outcomes to effectively connect with audiences. Ravi emphasizes that marketers should actively shape solutions, not just identify pain points, and explains how Zillow views AI as a tool for more effective marketing.—Follow Building Better CMOs in your podcast appRate & review the podcastLinks: Ravi's LinkedIn Greg's LinkedIn This episode was produced and edited by Eric Johnson from LightningPod.fm.

Full transcriptGetting the right health insurance is serious business; it's the number one reason for bankruptcy in America, says eHealth Insurance CRO Michelle Barbeau. But when she joined eHealth — which helps consumers compare and select providers — she realized that scaring people into action was not a winning strategy."What we found was, it's all about transparency," says Michelle, who initially served as eHealth's CMO, and is now a CRO who also oversees marketing. "We had just never told the story. And so that's where our campaign was born. Our strategy was 'Your remarkably transparent advisor.'"Today on Building Better CMOs, Michelle and MMA Global CEO Greg Stuart talk about her transition from CMO to CRO, the importance of stepping out of one's comfort zone, and the role of marketers as change agents. They also discuss brand-building from scratch, consumer research, and how unifying marketing efforts can lead to significant growth.Follow or subscribe to Building Better CMOsRate & review the podcastLinks: Michelle's LinkedIn Greg's LinkedIn This episode was produced and edited by Eric Johnson from LightningPod.fm.

Carolyn Pollock, the CMO of Tailored Brands—a key player in menswear with notable brands like Men's Warehouse—shares her journey from a background in genetics to marketing leadership. She discusses the importance of patience in brand messaging and the emotional connections that drive customer loyalty. Pollock emphasizes the role of AI in modern marketing and how CMOs must navigate the complexities of measurement while maintaining a balance between long-term brand building and immediate performance metrics. Humor and storytelling are highlighted as vital tools in effective branding.

In this engaging discussion, Ariel Kelman, CMO of Salesforce and former head of AWS marketing, dives into the transformative impact of AI in marketing. He reveals the importance of balancing quantitative data with qualitative insights for better decision-making. Ariel shares highlights from Dreamforce 2023, underscoring the significance of customer experience and advanced measurement techniques. He also discusses AgentForce, Salesforce's innovative AI platform, which aims to enhance customer interactions and streamline productivity through proactive AI agents.