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Scaling Up Business with Bill Gallagher

Latest episodes

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Dec 3, 2024 • 3min

2 Smart Tips to Avoid Firefighting and Stay on Track with Big Goals

In this mini episode, Bill tackles one of the biggest productivity killers in business: constant firefighting. You’ve got big, bold strategic plans, but daily emergencies keep derailing your focus. Sound familiar?We share two simple, game-changing tips to help your team stay on track with their big goals:- Identify where your time and focus always go off course.- Proactively design systems and routines to protect your priorities.If you’ve ever felt like your week is shot by Monday afternoon, this episode is for you.Keep scaling.
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Nov 27, 2024 • 41min

The High-Stakes World of Event Production with Rennie Colelli

Rennie Colelli, a dynamic entrepreneur and founder of bb Blanc, shares his remarkable journey from teenage DJ to leading a premier event production company. He discusses the critical importance of creating unforgettable experiences to build lasting client trust. Rennie explains why corporate events open broader opportunities compared to social ones and the innovative technologies reshaping the industry. He also reveals how bb Blanc revived holiday parties and emphasizes the necessity of a clear vision in scaling a multi-million dollar business.
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Nov 26, 2024 • 6min

Finding your Goldilocks in business: The Just-Right Fit!

Goldilocks isn’t just for kids—it’s a masterclass in business strategy! In this mini-episode, Bill talks about the just-right principle and how it applies to finding the perfect partners, employees, and vendors as your business scales. From accounting firms that are too big to care to marketing hires that are just the right mix of brilliance and drive, discover why the Goldilocks principle is essential for businesses navigating growth—and how what’s “just right” today might need a shake-up tomorrow.Keep scaling.
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Nov 20, 2024 • 41min

Meaningful Personalization with David Edelman

How can businesses personalize their customer experience at scale?This episode explores the power of personalization in the age of AI and how businesses can leverage data to create a delightful customer experience. David Edelman discusses the challenges and benefits of personalization, and provides examples of companies that are doing personalization well, such as Cisco, Marriott, and Aetna.David Edelman is a personalization guru who's been shaking things up in the business world with his innovative ideas. From Harvard Business School to McKinsey and Aetna, he's got the know-how to help companies scale up their personalization game and create those "wow" customer experiences. He’s also the co-author (with Mark Abraham) of Personalized: Customer Strategy In The Age of AI. Key topics Bill and Dave explore in this episode: - Personalization is not just a marketing tactic, but a holistic customer experience that requires cross-functional collaboration. - Companies need to shift their mindset from volume to value and focus on providing a personalized experience that delights customers without being creepy. - AI can be used to enhance personalization by predicting customer needs and preferences. - Data is essential for personalization, and companies need to gather both explicit and implicit data to understand their customers' needs and preferences. - Companies have to avoid overwhelming customers with too much information. - Personalization allows companies to differentiate themselves by providing a unique and valuable customer experience. Chapters in this episode: (02:42) Personalizing Music (07:51) Delight vs. Annoyance in Personalized Experiences (12:34) The Risk of Over-Personalization and the Aetna Example (14:52) Sungevity: A Case Study in Personalization Done Right (19:43) Cisco: Two Approaches to B2B Personalization (26:40) Marriott's Quest for Personalized Hospitality (31:45) The Value of Asking QuestionsThanks to David Edelman for being on the show! Learn more about Dave at Edelman Advisory Services: https://www.edelmanadvisoryservices.com/ Get Dave’s book: Personalized: Customer Strategy In The Age of AI: https://www.amazon.com/dp/1647826276 (co-authored with Mark Abraham)Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 
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Nov 15, 2024 • 6min

It's important to have a coach at every stage of your business

In this episode, Bill shares his journey of scaling a business and the critical lessons learned from not having a coach during pivotal growth phases. Multi-million dollar mistakes were made and Bill emphasizes the importance of seeking guidance to navigate challenges. Always consider the value of coaching in your own journeys. The skills that got you here may not take you to the next level.Keep scaling.
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Nov 13, 2024 • 53min

Unlocking Intentionality with Jeff Karp

What is the role of intentionality in personal and professional growth? In this episode, Jeff Karp discusses the power of intentionality, observation, and diverse thinking in problem-solving. Drawing inspiration from nature's problem-solving mechanisms, Karp emphasizes the importance of diverse teams and an "informal" advisory board. Jeff Karp is a bioengineer, engineer, author, and researcher committed to improving our lives, health, focus, and productive purpose. Key topics that Bill and Jeff explore in this episode: - The concept of bioinspiration and its potential for innovation. - The importance of diversity in teams and problem-solving. - The benefits of building an "informal" advisory board. - The role of intentionality in overcoming challenges and achieving goals. - The power of observation and reflection in personal growth. - The transformative power of failure. - Strategies for managing distractions and harnessing the power of ADHD. - Connecting with nature and attuning to the rhythms of life. Chapters in this episode: (03:07) The Origins of Bioinspiration (11:00) The Superpower of Diversity (15:39) Intentionality (27:42) The Importance of Novelty and Newness (33:18) The TEDMED Talk Experience (45:38) ADHD: Challenge, Superpower, and Distraction Disruptor Thanks to Dr. Jeff Karp for being on the show! Learn more about Jeff: https://www.jeffkarp.com/ Get Jeff’s book: “LIT: Life Ignition Tools: Use Nature's Playbook to Energize Your Brain, Spark Ideas, and Ignite Action’: https://www.amazon.com/dp/B09NW4PGK3 Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 
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Nov 12, 2024 • 9min

Are you a coachable leader?

In this episode, Bill shares a story about the importance of being coachable and how leadership behavior impacts team dynamics. He recounts a workshop experience with a CEO whose habits were affecting his team's engagement and accountability. A leader must lead by example and if the team's leader can't be coached, what message does that give to the team?Bill emphasizes that true change starts with self-reflection and personal accountability, urging leaders to look in the mirror to foster a more effective and proactive workplace culture.Keep scaling.
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Nov 6, 2024 • 51min

Emotional Maturity with Christie Smith

What role does emotional maturity play in effective leadership, and how does it differ from emotional intelligence?This episode explores the concept of emotional maturity as a critical aspect of effective leadership. Christie Smith, co-author of the upcoming book “Essential,” discusses the importance of human connection, purpose-driven work, and creating a workplace culture that values diversity and inclusion.Christie Smith is a leadership coach and advisor who has been helping Fortune 500 leaders navigate the complexities of the modern workplace for over 35 years. As the co-founder of the Humanity Studio, she's passionate about creating inclusive, purpose-driven work environments where everyone feels valued and empowered.Key topics that Bill and Christie explore in this episode: - Leaders acknowledging and addressing the emotional needs of their employees.  - The need for companies to create a safe space for employees to express their emotions and concerns.  - Aligning a company's stated values with its actions and behaviors.  - The role of leadership in fostering a culture of purpose, agency, wellness, and connection.  - Leaders being curious about their employees and understanding their motivations and aspirations.  - Creating a workplace culture where everyone feels valued and respected.  - The power of self-awareness and agency in building stronger connections with others.  Chapters in this episode: (02:35) Emotional Maturity in Leadership(08:20) The Impact of External Events on Employees(17:23) The Mental Health Crisis (24:20) Aligning Company Values with Actions(31:09) Understanding Employee Needs and Aspirations(46:59) Building a More Inclusive and Connected WorkplaceThanks to Christie Smith for being on the show! Connect with Christie on LinkedIn: https://www.linkedin.com/in/christiesmithphd/ Pre-order Christie’s book (coming out in January): “Essential: How Distributed Teams, Generative AI, and Global Shifts Are Creating a New Human-Powered Leadership”: https://www.amazon.com/dp/1394276583 Learn more about human-centered workplaces via The Humanity Studio: https://thehumanitystudio.com/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com
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Nov 5, 2024 • 6min

A story about accountability and delegation

In this episode, Bill shares his personal journey of helping a friend transition out of the CEO role in a growing business. He discusses the challenges of accountability within the team and how he implemented a functional accountability chart to distribute responsibilities. Bill emphasizes the importance of company values in empowering employees to think independently and collaborate effectively. Keep scaling.
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Oct 30, 2024 • 42min

Curiosity-Driven Leadership with Jon Bassford

How can leaders foster a culture of curiosity within their organizations? This episode explores the power of curiosity in leadership and how it can be used to drive innovation, growth, and change within organizations. Jon Bassford shares real-world examples and practical strategies for cultivating curiosity in yourself and your team. By fostering a culture of curiosity, leaders can create an environment where employees feel psychologically safe to share their ideas and feedback, leading to improved operational excellence and better business outcomes.Jon Bassford, CEO of Lateral Solutions, helps leaders level up their operations and achieve their goals. He's also the author of the upcoming book "The Curious Leader," a guide to cultivating curiosity for business growth and personal development. Key topics that Bill and Jon explore in this episode: - Curiosity in leadership and how it can drive innovation, growth, and change. - The biggest hurdles to creating curiosity are egos, fear, comfort, and habits. - The need for leaders to balance their own expertise with the need to be open to new ideas and perspectives. - The need for leaders to be self-aware and to delegate tasks that are outside their zone of genius. - Building a team with diverse skills and personalities, not just “A” players. - The need for leaders to actively cultivate curiosity in themselves and their team members. - Checking your ego and being open to new ideas and perspectives. - The need for organizations to continuously analyze and improve their operations. - Being willing to adapt in order to stay ahead of the curve. Chapters in this episode: (02:53) The Importance of Curiosity (07:36) The Power of Clear Communication (11:19) The Importance of Strategic Planning (15:28) Creating a Culture of Innovation (21:28) The Importance of Being Open to New Ideas (27:14) Developing and Increasing Curiosity (33:57) Operational Excellence Thanks to Jon Bassford for being on the show! Learn more about Jon: https://jonbassford.com/ In early 2025, be sure to get Jon’s book: The Curious Leader: Navigating the Power of Asking Questions and Fostering a Culture of Inquiry. Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com

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