Scaling Up Business with Bill Gallagher

What happens when the hardest workers on your team start burning out?In this episode, Bill is joined by Paul Austin-Menear for a conversation about the unseen toll of hustle culture on your team, your operations, and your long-term performance. Together, they explore the red flags leaders often miss, from rising sick days to unchecked overachievement, and offer practical ways to build smarter, more resilient companies. You’ll hear stories about simplifying systems, protecting downtime, acting on feedback fast, and creating environments where people thrive instead of burn out.Topics explored in this episode:(02:45) Having Hustle Isn’t Enough*When is too much ‘Hustle’ in your company a problem? *More sick days, more absences; leaders shouldn’t ignore these signs! *Things break down and you lose business when your hustlers start to burn out. (9:50) Reframing Your Off Time *When you rest, you perform better. *On the weekends, everything should be OFF! Emails, messages, everything. *For those overachievers who couldn’t help themselves, Paul would shut their emails off over the weekend. Work performance improved. (27:30) Are You Overcomplicating Your Process?*Bill shares a client story on how you can find ways to simplify.*Reduce the redundancies. It might not be as hard as you think!  *Everything is trackable. You can find ways to reduce workload. (37:50) Act on Feedback Quickly*Engage your whole team, even from different departments, to spark innovation. *How to structure bonuses and incentives in a smart way. *So many times feedback sits in a folder and no one acts on it. Thanks to Paul Austin-Menear for being on the show!Learn more about Paul here: https://6catalysts.ca/Connect with Paul: https://www.linkedin.com/in/pwamenear/Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://x.com/billgall 

What do you do when everything feels like it's falling apart?In this solo episode, Bill talks openly about when things just don’t go according to plan. When life hits harder than expected, and when the most reliable tools seem to stop working, there are still ways out of it. He reflects on his recent client experience and how he coaches his clients out of hardship and being stuck. Topics explored in this episode:(03:45) When the Tools Stop Working*Even experienced leaders can hit moments when none of their usual tools work.*Bill shares a client story about his brain and body shutting down, and how to navigate out of it.*What to do when your energy is gone and your head won’t cooperate.(06:50) Get Curious About the Breakdown*The key question: “What do I need right now?”*Shifting from judgment to curiosity during emotional shutdowns.*Sometimes the fastest path forward is to stop fighting and get present.(09:15) Rebuilding from Ground Zero*Bill shares how he gets his clients unstuck. *When you can’t make progress, focus on one small action.*This process isn’t about fixing fires, it’s about listening and realigning.Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://x.com/billgall 

Sean Samson, Founder and CEO of a renowned sales training company, shares his journey from mediocre to top 1% performer by mastering the sales process rather than relying on personality. He reveals why sales failures often stem from lack of information and incorrect pricing. Samson discusses the critical distinctions between sales and business development and advocates for using a structured approach to enhance customer interactions and track journeys via CRM. He also emphasizes the importance of service agreements for generating recurring revenue and how effective differentiation can significantly increase profits.

What if real leadership isn’t about being louder, but about being more present?In this solo episode, Bill Gallagher explores a different lens on leadership: mindful power. Instead of dominating a room with volume or charisma, Bill shares how the most effective CEOs lead through presence, clarity, and intention.Topics explored in this episode:(00:00) Power Isn’t Loud*Real power doesn’t come from dominating the room.*Before performance, you need presence.*Bill opens the episode with a mindful exercise.(04:45) The Mindfulness Formula*Get Present (notice your body, breath, thoughts, surroundings)*Practice Gratitude (recognize what brings joy, connection, and abundance)*Set Intention (what are you showing up for today?)(09:20) Lead with Intention, Not Reaction*Whether it’s a client call, event, or family dinner, leadership starts with conscious intent.*Mindful power isn’t about slowing everything down, it’s about speeding up the right things with presence.*Bring presence first, before performance.Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://x.com/billgall 

Dean Mathews, founder of OnTheClock, shares his journey of building a bootstrapped time-tracking SaaS that supports over 200,000 users monthly. He emphasizes creating a people-first culture, viewing his team as the backbone of success. Dean discusses how rapid learning and adaptation fueled growth, the myth of work-life balance, and the importance of trust in delegation. He highlights the shift towards a sales motion while maintaining a family-like work environment, underscoring his commitment to what truly matters in business.

What if your schedule isn’t the problem, but the way you’re living it is?In this solo episode, Bill Gallagher explores the energizing trifecta of Purpose, Power, and Play, and how aligning with all three can transform your leadership, reduce stress, and make even the busiest weeks feel fulfilling. Topics explored in this episode:(1:20) What is Your Purpose? *What’s the most important thing you want people to say about you at the end of your life?*Your purpose is your emotional center behind work, family, and community life.(4:15) What is Your Intuitive Power? *What comes easy to you? Do more of that! *Notice what drains you? What do you hate to do? Do less of that! (6:45) Schedule Time for Some Play*Bill showcases how he incorporates play into his life and the work he does. *You need to have fun in order to be fresh and sharp. (9:45) Bringing it Together: Purpose, Power, Play. *When all three align, even a packed schedule feels energizing.*All 3 don’t need to happen simultaneously, we just want to touch all of them throughout the week/month. Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://x.com/billgall 

Mike Chaput, an entrepreneur and CEO, shares his inspiring journey from bankruptcy to creating a multi-million-dollar IT services firm. He discusses how he initially struggled with financial literacy and faced severe stress during his darkest hours. Emphasizing the importance of strong personal relationships, Mike illustrates how collaboration and support helped him rise again. He also introduces the concept of 'return on luck,' highlighting how crises can unveil new opportunities when approached with the right mindset.

What if your exit plan never arrives?Most founders treat their exit like a far-off dream; something they’ll figure out someday. But that vague timeline sabotages your team, your business, and your freedom. In this solo episode, Bill breaks down the real cost of waiting too long to plan your exit.Topics explored in this episode:(0:25) The Exit Date is Uncertain*Time creeps up on you faster than you think. *One day, you’ll realize you want to retire and there’s no one who can take on the business.(1:15) Client Case Study *When you untangle a founder from the business, the team suffers. *The founder and team have decades of ingrained habits that make a succession difficult. *It took this client 6 years to properly sell. (3:15) ‘Someday’ Timelines Hurt Everybody*You can think about exit plans as early as the first year of business.*This allows you to build a company culture around the ‘exit strategy’. *The team gets a chance to be excited about their individual ownership in the company. Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://x.com/billgall 

In a captivating conversation, John Rossman, a former Amazon executive who launched the Amazon Marketplace, shares invaluable insights on scaling businesses. He discusses the importance of a 'betting bigger' mindset and reveals how Amazon handles risk through rapid experimentation. John emphasizes that high standards elevate scalability, while low standards hinder it. He also advocates for thoroughly testing solutions to customer problems before fully committing, offering practical strategies for leaders aiming to enhance their operational efficiency.

What if stepping away from your business is the most productive move you could make?In this solo episode, Bill Gallagher explores the strategic importance of taking time away from the business in order to work on the business. Drawing from his own experiences and the breakthroughs of top leaders. Topics explored in this episode:(02:03) The Brain Needs a Break*Breakthroughs happen after breaks.*Stories from clients who saw massive clarity after they stopped grinding.(03:42) Executing vs. Leading*Constant doing keeps you reactive.*When you always work in the business, you stop working on it.(05:02) Trusting the Team*Getting away tests your systems and your people.*If things fall apart when you're gone, it's not a vacation problem.(08:03) Breaks Create Capacity*When you return, you’re sharper, more creative, and more useful.*Distance gives you perspective and perspective gives you power.Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://x.com/billgall