Treat Your Business

I'd love to hear from you 'text the show'Welcome to this week's episode of the Treat Your Business podcast, with your host Katie Bell. Joining Katie this week in the studio is Customer Experience and Retention expert Fran Smith from 'And So The Journey Begins'.  Key discussion points Katie and Fran discuss during today's episode include:The importance of having a great client experience. The importance of creating an experience that is unique to you. Managing clients’ expectations.How to use feedback to improve what you’re doing. The importance of creating a feeling. How to get to the next level of your business. How to connect with Fran:Instagram: https://www.instagram.com/andsothejourneybegins.co Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.  Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026 🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree Leave a review!: https://ratethispodcast.com/tyb Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1

I'd love to hear from you 'text the show'Welcome to this week's episode of the Treat Your Business podcast. I am really excited this week because I get to spend the next half an hour or so with the fabulous Philipa Aldridge. Philippa is one of our coaches in Thrive and she is our mindset coach, somebody that comes in and sorts basically people shit out, I think is the best way to describe her. In today's episode the key points Katie and Philippa discuss include: Introduction to the Treat Your Business Podcast. You can’t out strategy. You can only outwork yourself. Why you need to read more mindset books. The importance of “new level new devil” mindset. How mindset coaching is about finding out who you are. What are some of the top tips that people can really work on if they’re new to it? Don’t focus on your health and wellness if you want to invest in your health. The importance of taking time out of your business to relax. Philippa Aldridge Resources:Facebook: https://www.facebook.com/holdmyhandcoachingFacebook Free Community - The Fitness and Wellbeing Business Mindset Hub: https://www.facebook.com/groups/fwbusinessmindsethubInstagram: @holdmyhandcoaching Website: www.holdmyhandcoaching.comTreat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.  Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026 🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree Leave a review!: https://ratethispodcast.com/tyb Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1

I'd love to hear from you 'text the show'Welcome to this week's episode of the Treat Your Business podcast.Katie is joined in the studio today by Kelly Hickson and Charlotte Dunlop from Envision VA Services Kelly and Charlotte help to support busy, burnt out business owners with everyday time consuming tasks such as appointment booking, admin, emails, etc. leaving the business owner free  to focus on what they are good at and driving value into their business where it is needed.Key points Katie, Kelly and Charlotte discuss in today's episode:Introduction to Treat Your Business Podcast. Working within your geniuses. Why it’s hard to pass things on when you’re a control freak. How to manage your business and personal life in the same business. The importance of having a VAs to help your business grow -. The importance of setting people up for failure in certain roles. The importance of getting to know yourself as a leader -. The importance of having a good relationship with your business owner. How listeners can get in touch with Kelly and Charlotte.Kelly & Charlotte's Resource Links:Email: info@envisionvaservices.comWebsite: www.envisionvaservices.comTreat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.  Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026 🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree Leave a review!: https://ratethispodcast.com/tyb Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1

I'd love to hear from you 'text the show'Welcome to this week's episode of the Treat Your Business podcast, I am really excited to welcome Nikki Lawford on to this week's episode. We are doing something a little bit different for you all this week, we are doing what I would now call the client Spotlight Series. So we are going to have lots of episodes coming up over the future over the coming months, where I really spotlight some of our most inspirational clients and Nicky is one of them. Nicky works with men and women who find themselves either structuring the daily lives around the nearest toilet, or who restricted fluid intake, who feel nervous about going out. Nicky helps them gain reach and to regain control of their bladder and bowels.Key points Nicky and Katie discuss in today's episode: Treat Your Business Podcast Introduction. Nicky’s role in the pelvic floor health industry. Nicky’s transition from teaching Pilates full-time to running a business. Nicky’s new favourite phrase. The biggest challenges that Nicky has had to overcome in the last two or three years. You can’t out train a bad diet, but you can outtrain a faulty mindset. The more we can grow from each other, the better. Nicky's one piece of advice for someone who is in a position in their business where they need to do something different. You’ve got to find that connection. You have to trust the process. Nicky Lawford Resource Links:Facebook  https://www.facebook.com/studio113PilatesInstagram  https://www.instagram.com/studio113_pilates/Website    www.studio113.ukTreat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.  Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026 🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree Leave a review!: https://ratethispodcast.com/tyb Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1

Discover the five pivotal actions to take when starting a business from scratch. Learn why success is a roller coaster ride, not a straight line. Dive into the essential mindset shifts needed to unlock your financial potential. Explore the importance of aligning business practices with personal values to prevent burnout. Plus, get insights on strategic investments that can enhance clinic growth and profitability. Get ready for an entertaining and enlightening discussion!

I'd love to hear from you 'text the show'Welcome to this week's episode of the Treat Your Business podcast. I am really excited to bring another guest speaker this week, and this is Ben Holeyman from the team at Jane. For those of you who don't know, Jane is an amazing piece of software that we have in our clinic in our physiotherapy wellness clinic, and some of you will have heard me talk about Jane a lot before because Jane, was one of my original sponsors on the podcast. Key topics we will be discussing in this weeks episode:IntroductionWhat are some of the features that Jane offers? The Unscheduled Patients Report. One of the ultimate features of Jane’s software. What are the main features that are underused in different platforms that people use? Using the intelligence behind software to massively reduce how much time you’re spending writing notes. Google loves reviews, doesn’t it? How to make the transition from paper to online software. How would you rate this summary?Jane App Resources:Facebook - The jane.app Community Forum / Jane Facebook PageInstagram - janeapp_uk / janerunsclinicsWebsite - jane.appTreat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.  Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026 🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree Leave a review!: https://ratethispodcast.com/tyb Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1

I'd love to hear from you 'text the show'Hello, and welcome to this week's episode of the Treat Your Business podcast. I am really excited to welcome Jessica Armstrong from Team Up this week.  We are discussing the use of software in your business to help to automate processes.Jessica has helped to push this podcast out there to help other business owners in the fitness industry in terms of their business development, their confidence around winning, and how they're running their own businesses. Key points Katie and Jessica are discussing today: Treat Your Business podcast. Jess talks about how she got started with Team Up. Why do you think software is so important in gym-based business? Team Up is not just about your clients anymore, it’s also about your staff, your teachers and your future partners. How can you go from good to great? Different memberships in different packages. Do I need to purchase the software in order to create a customer experience? Katie’s new partnership with the Women’s Fitness Association. How software is the foundation of your business, and why it’s the thing that touches all different parts of your business.Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.  Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026 🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree Leave a review!: https://ratethispodcast.com/tyb Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1

I'd love to hear from you 'text the show'Welcome to today's episode of the treat your business podcast. I am super excited to have Alastair Beverley here from LD physio. Now Alistair is one of my pals from the good old Sheffield, Hallam University, we were at university at the same time, and well, I wanted Alistair to  just come on to talk to you about why he quit his job and drew a circle on the wall. Key discussion points in today's episode:How long have you been in the business? What’s it like to be a CEO? John and Al. How he got into the field of physiotherapy. What would you do if you had to transition into a new business? When you’re in a state of fear, it’s hard to make decisions. The more you know, the more you can engage the more. What you need to know to run a successful business. Alistair Beverleys Resources: Website - www.TheLDphysio.comTwitter - @TheLDphysioInstagram - @_TheLDphysio_TikTok - @_TheLDphysio_Facebook - @TheLDphysioTreat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.  Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026 🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree Leave a review!: https://ratethispodcast.com/tyb Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1

Dive into the secrets of successful clinic and studio owners! Discover the magic formula that differentiates top-performing physiotherapists and sports therapists. Embrace a creative marketing mindset to understand your customers intimately. Learn why personal involvement in marketing is crucial—there’s no such thing as passive marketing! Unlock your potential by focusing on your strengths and enhancing your visibility. Plus, explore a one-day course that promises to refine your marketing strategy and overcome mental roadblocks!

Is blogging a forgotten task on your to-do list? Discover why it’s essential for boosting your marketing strategy, especially in health and wellness. Learn how effective blogging can enhance your SEO and online visibility. Uncover the secrets of what people are searching for and how to create engaging content. Plus, find out how to manage images correctly and the importance of a solid marketing plan. Don't let fear of getting it wrong hold you back from making an impact!