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Welcome to this week's episode of the Treat Your Business podcast, with your host Katie Bell.

Joining Katie this week in the studio is Customer Experience and Retention expert Fran Smith from 'And So The Journey Begins'.

Key discussion points Katie and Fran discuss during today's episode include:

The importance of having a great client experience.
The importance of creating an experience that is unique to you.
Managing clients’ expectations.
How to use feedback to improve what you’re doing.
The importance of creating a feeling.
How to get to the next level of your business.

How to connect with Fran:
Instagram: https://www.instagram.com/andsothejourneybegins.co

Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.

Learn more at mbstmedical.co.uk.

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025 3 ways to improve your customer retention with Fran Smith