Keys To The Shop : Equipping Coffee Shop Leaders

We all want to find the right job, right? For many of us though we end up having to settle on something that does not quite fit and end up feeling stuck. How can we take the first steps in the direction of a career that is perfect for us? What is involved in taking charge of and setting the direction for your career? Today to help us make the critical decisions that lead to happiness at work we are joined by the host of the "Happen to Your Career" podcast, Scott Anthony Barlow. We discuss the framework he uses with his clients to help fit them into the right vocation, pitfalls that trip us up in our pursuit of meaning at work, what bosses and leaders can do to stop trapping people in ill fitted roles, and what we can expect as we set out on this journey. I'm a BIG fan of Scott's work and I hope this conversation helps you happen to you career! Links: www.happentoyourcareer.com www.whatfitsyou.co https://www.gallupstrengthscenter.com KEYS TO THE SHOP NEWS! Did you know KTTS is now offering consultation, coaching, and training for you and your shop?! Tis' true If you are interested in finding out how KTTS can help unlock the potential of your cafe you can email: Chris@keystotheshop.com

Clean and well functioning equipment is definitely one of the keys to the shop! Problem is that we tend to lose those keys and end up with problems that could have been prevented with some basic attention to regular maintenance. To talk with us about best practices and key areas to invest time, attention, and resource into we have Tom Ritz, Owner of Workhorse Customs in Portland, OR. Tom brings us a clear, simple, and wise perspective on how we can best take care of the workhorses in our cafe so they keep on working well for our cafe *Bonus* Sign up on the Keys to the Shop email list when prompted at www.keystotheshop.com and receive Tom's Step-by-Step instructions for changing your "Baskets, Gaskets, Screens , and Screws" and tips on changing your water filtration! Helpful links: www.workhorsecustoms.com Workhorse on Instagram

It's Founder Friday! Today we get to chat with one of the key players in the Seattle coffee shop scene, Jill Killen. For the past 16 year she has run coffee shops and has been dedicated to serving and investing into her staff and the community through them. We talk about her start in coffee, how she became the owner of three different shops, the passion and moxie that drove here (and still drives her), her philosophy on hospitality and hiring, how she maintains the accessibility of the cafes amid higher operating costs and much more. It was an interview packed with great tips for owners and inspiration for coffee pros everywhere. Links: www.cloudcitycoffee.com www.royaldrummer.com www.eldiablocoffee.com IG: Cloud City El Diablo Coffee Royal Drummer Coffee

Good authority changes lives and can change the world! It all starts with with how we show up for the people we lead and the way we facilitate both theirs and our growth in a people-first culture. In the current climate where being a boss or having authority is rightfully met with skepticism, having the road map and the tools to build a new way of being a leader is critical. Today we talk with Jonathan Raymond, CEO of Refound, and author of the book, "Good Authority:How to Become the Leader Your team Is Waiting For" In this episode you will learn what is behind dysfunctional or toxic examples of authority, the power of vulnerability to build trust, the kindness of feedback and managing expectation, why nobody cares if you're sorry, and why we need to have the audacity to think we all can change the world. I don't say this lightly when I say this may be one of the most important episodes we've ever done on the show. I highly encourage you to settle in, open up, and get ready to learn how to practice Good Authority. -Chris Links: www.refound.com Book: Good Authority Related Episodes: 10 Steps to Being a People First Leader 6 Truths About Power Got questions, comments, or feedback? Chris@keystotheshop.com

Do you want to be awesome at your job? Of course! We all do. Today we will be discussing the foundational principles and focuses that will get you there and grow you even further if you're there already. I am thrilled to welcome to the show, the host of the Awesome at Your Job Podcast, Pete Mockaitis. Pete is an incredibly talented career coach and his show has featured hundreds of professionals all weighing in on what it takes to thrive at work. The 6 areas we discuss today are the common link between all the experts Pete has encountered and learned over the years and, if applied, will truly make you awesome at your job or take you to the next level in your career. Enjoy! -Chris chris@keystotheshop.com LINKS: WWW.AWESOMEATYOURJOB.COM pete@awesomeatyourjob.com Books/ Authors Mentioned: The One Thing -Jay Papasan/Gary Keller Getting Things Done -David Allen Team Up -Pete Mockaitis Seth Godin Blog Happier -Tal Ben-Shahar Radical Candor -Kim Scott Cognitive Bias Cheat Sheet

The Origin Trip. A pinnacle moment for any barista and a regular part of business for roasters and importers. As "The Origin Trip" has become a more fashionable, marketable, and regular occurrence in specialty coffee there are questions and tensions come up. What is the true value of an trip to origin? How does it benefit the farmer? Is it worth the expense involved? Are we really advancing coffee? How can we approach the trip and make it mutually beneficial? To answer these questions and give us some solid insight on how to think about travel to origin we are joined by Kim-Elena Ionescu, Chief Sustainability Officer at the SCA (Specialty Coffee Association) I hope this episode gives you a better understanding of our part to play in the producer/retailer relationship and that if you find yourself going to origin you would be better equipped to make all around rewarding one. Enjoy! Links for Kim-Elena Ionescu VIDEOS: Farm Workers: Is Labor the Next Crisis for Coffee? Mo' Money, Mo' Quality, and other Myths About Microlots Working for Workers: Lessons of Labour Shortages SCA Research Papers: https://store.sca.coffee/collections/research Got 4 minutes? Why not fill out a quick listener survey? https://www.surveymonkey.com/r/MP5JRSH

Ya'll! We're going on a European coffee trip! Co-Founder of European Coffee Trip, Ales Pospisil joins us on the show today. We get to talk about traveling and exploring Europe's specialty coffee scene, what they look for in when visiting cafes, the most crucial elements of great shops, the current coffee trends across Europe, what role hospitality and story plays in the coffee bar, and tips for how to plan and execute your own coffee trip. These guys are doing amazing work and have put in a ton of care, thought, and work into highlighting the best of specialty coffee in Europe. I highly recommend you get ready to be inspired! LINKS: WWW.EUROPEANCOFFEETRIP.COM www.Aeropressmovie.com INSTAGRAM YOUTUBE FACEBOOK TWITTER Help make the show even better. Fill out this short survey! https://www.surveymonkey.com/r/MP5JRSH

It's Founder Friday! Today we are talking with Kristian Hedborg, the Founder of Alkemisten Kaffebar in Gothenburg, Sweden. In this interview we get to hear about how Kristian went from restaurant management school, to co-owning a cafe at 22, then founding his own cafe, Alkemisten, 3 years ago. We discuss his drive to follow his dreams, how he got his amazing staff, leadership lessons, the importance of a well planned business, and more. Kristian is doing great things and I hope this interview inspires you in your career! Links: www.alkemistenkaffebar.se Facebook Instagram Take the Listener Feedback Survey! CLICK HERE

We all want to educate the consumer. Education has gotten a bad rap due to some of our awkward attempts to force information on people in less than ideal times and settings. Enter the consumer coffee class. In this episode we talk about why putting together a class for your customers is the perfect way to create a more informed consumer, a more loyal customer, and a more energized staff. All this while increasing cafe sales through more confident whole bean purchasing. Also we will talk about 7 guidelines to focus on to make sure your classes are set up for success. Enjoy! Please take a moment and fill out this very brief 4 minute survey... KTTS needs your feedback to improve! CLICK HERE Links: Episode 25 "Mastering the Art of Training w/ Dave Stachowiak" Episode 68 "A Conversation w/ Rita Kaminsky & Ant Walach www.keystotheshop.com

Rita Kaminski and Ant Walach are the founders of Snowdrift Coffee and Workspace in Roscoe, IL. In this episode we talk all about their approach to training, philosophy on learning, advice they have for other trainers, why is necessary to make mistakes and how their collective 30 years of professional coffee experience has influence what they have created at Snowdrift. Enjoy! LINKS: WWW.SNOWDRIFTCOFFEE.COM IG: /snowdriftcoffee info@snowdriftcoffee.com