American Banker Podcast

American Banker
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May 6, 2019 • 28min

What works, what doesn't in mobile banking apps

Mariel Beasley, co-director of Duke University's Common Cents Lab, who studies consumers' financial behavior, says savings "nudges" in apps often fall flat. Here's why.
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Apr 29, 2019 • 26min

How BBVA overhauled its mobile banking app

Alex Carriles, executive director of mobile, online and digital accounts at BBVA Compass, describes how updates like account aggregation and expense analysis have helped increase use of its app.
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Apr 23, 2019 • 15min

BofA's Bessant on responsible AI, cyberattacks and data encryption

Cathy Bessant, Bank of America's chief operations and technology officer, offers her takeaways from the first meeting of the Council on the Responsible Use of Artificial Intelligence. She also discusses some challenges banks are facing with cyberattacks and data encryption.
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Apr 15, 2019 • 22min

'We're probably in a crisis already': Retirement in America

There are a number of alarming statistics in a new study about the financial health of Americans over 50 with low to moderate income. The Center for Financial Services Innovation's Karen Andres talks about how banks can help.
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Apr 8, 2019 • 16min

One small bank's formula for competing with the heavyweights

Jill Castilla, the Oklahoma community bank's CEO, has made branches more high-tech, opened a co-working space, held street festivals and taken other steps to stand out from the crowd.
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Apr 1, 2019 • 15min

The evolution of Umpqua's pick-your-own-banker app

Customers are starting to reveal more to private bankers when they use GoTo, the bank's strategy chief Rilla Delorier says.
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Mar 26, 2019 • 13min

The story behind Varo Money's bank charter push

Varo Money might become the first challenger bank to get a national bank charter. CEO and co-founder Colin Walsh explains his company's mission and how becoming a bank might help.
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Mar 19, 2019 • 16min

Where does Wells Fargo go from here?

American Banker reporter Neil Haggerty examines the political implications of CEO Tim Sloan's testimony to the House last week.
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Mar 12, 2019 • 24min

The smart fridge and other tech in Wells Fargo's innovation lab

Shari Van Cleave, head of digital labs at the bank, discusses some of the customer-facing technology it's testing, including wearables and the so-called internet of things.
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Mar 4, 2019 • 15min

Why does a check take as long to clear today as it did in 1982?

The slow U.S. adoption of real-time payments hurts half of Americans who live paycheck to paycheck, says Aaron Klein, a fellow at the Brookings Institution.

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