American Banker Podcast

Trace Fooshee, senior analyst at Aite Group and former head of fraud strategy at SunTrust, explains fraudsters' latest tactics and the best methods of self-defense.

Pierre Habis, president of PurePoint Financial, explains how the digital bank and small network of paperless branches are meeting consumers' needs.

Authentication by selfie is becoming more popular in financial services, but the technology has become controversial for its potential for bias. Notre Dame professor Kevin Bowyer explains what his studies of this issue have found.

Bruce Van Saun, CEO, shares details of the new digital channels the bank is building for consumers and small-business customers.

Jeremy Balkin, head of innovation at HSBC Bank USA, shares how the bank is investing in retail innovation, including a $350 million core system.

Lincoln Parks, director of marketing at Heritage Bank, explains the bank's cautious yet forward-thinking approach to its new virtual assistant, and how to avoid social media snafus.

Wells began rolling out its online-bank brand in November. Peggy Mangot, senior vice president and head of Greenhouse development, shares what she's learned so far.

Only 4% of consumers changed banks last year, according to J.D. Power. Behavioral psychologist Wei Ke explains why consumers are so reluctant to move their accounts and what other banks can do to convince them to switch.

Changing demographics and cultural trends are making bank CEOs think beyond profitability and toward addressing what they stand for.

The forces reshaping small-business lending are also leading to "a moment of reckoning" for small banks, says Karen Mills, a senior fellow at the Harvard Business School who led the SBA during the Obama administration.