The DEX Show: A Show for IT Change Makers

The paradigm used to be that corporate technology slowly inched its way into the consumer's hands. During that era, IT had full control over the technology. Users, however, were frustrated because of its inability to adapt to the experience we expected and needed.Now, that paradigm has shifted. Ever since the advent of the iPhone, we’ve flipped the script. Now, we’re bringing user-friendly consumer technology into the workplace and asking IT to support it, to secure it — to make it work.In this episode, Ben Ward, EUC Activist and Senior SE at IGEL, breaks down the history of corporate technology and how consumerization has made IT’s job both easier and more difficult.We discuss:- The beginnings of corporate technology- How the iPhone almost broke IT- Why enterprises should adopt an intuitive, user-friendly model for support- The trend toward user experience monitoringYou can read Ben Ward’s brilliant new article on Nexthink’s DEX Hub (https://dex.nexthink.com/articles/new-employee-expectations)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

As a society, we’re still shackled to this industrial-age idea of what productivity looks like. Our exploration of the potential of modern productivity has just begun, and there’s still so much we have to learn.In this episode, Neil Miller, Host of The Digital Workplace Podcast, joins us to chat about the future of productivity in the modern workplace.We discuss:- The relationship between technology and productivity- Key principles of digital productivity- Toxic digital work environments- Building a partnership between IT and HRFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Working in IT isn't always easy. There are certain aspects of the job that can simply be maddening. In this episode, Geoffrey Wright, Global Solutions Owner for Mondelēz International, joins the show and we have a free-wheeling discussion about the 5 worst things about working in IT.What we talked about:- Every project needs a problem statement- The illusion that tools will fix everything- The relevance of SLAs vs. XLAs- Technicians who do whatever they can to solve the problem- People who hate their rolesFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

With remote work becoming the norm, you’re no longer restricted to your company’s physical location to hire the best available talent.Mary K. Pratt, Freelance Journalist, and Sean Malvey, Writer, Editor & Content Strategist, are two of the brilliant contributors behind the launch of our DEX Hub. We’ve asked them to join us for today’s episode of DEX to discuss talent as a competitive advantage.What we talked about:- Ferocious competition for top talent- Matching skill sets to roles for which you’re hiring- Trends across insourcing, outsourcing & hybrid staffing solutionsCheck out these resources we mentioned during the podcast:- The DEX Hub- Mary’s LinkedIn profile- Sean’s LinkedIn profileTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The role of IT in businesses is changing; it can no longer be viewed as just a repair shop. Using a combination of more data and integrating new data-driven roles, IT is becoming more proactive with their customers—solving problems before they have a chance to disrupt business. Matt Roberts, Global Consulting Lead, Workforce Transformation at Dell Technologies, joins the podcast to discuss the evolution of IT.What we talked about:How Customers are Changing the Role of IT in the BusinessExpanding the Level of Data to Improve ITAligning the Hardware and Business PersonaPreemptively Diagnosing IT Issues for the CustomerAdopting Different Attitudes Within ITCorrelating IT With the BusinessCheck out these resources we mentioned during the podcast:https://www.delltechnologies.comhttps://twitter.com/matthewtrobertsTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

It’s an industry that predates the Industrial Revolution, as well as one that we need on average every seven years. Today, we’re talking about automation in the legal industry.In this episode, we interview Slater and Gordon Lawyers UK’s Jon Grainger, Chief Information Officer, and Dan Morton, Technology Director, about shaping the consumer experience in the legal industry with automation.What we talked about:- The evolution of digital disruption in the legal space- Destructive automation vs. creative automation- Automating self-service- Digitizing the onboarding experience- The roadmap for tech in lawFor more information, head over to nexthink.com or LinkedIn to stay connected!To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

As the show enters double figures, Thomas McGrath and Tim Flower set out to bridge the gap between IT and psychology, with help from Michael Jones (Associate, Predictive Advantage) and Jeremy Baker (Productivity Director, Nexthink). In the course of a lively discussion the crew reveals:- The history and power of professional psychometric test the Predictive Index - The need for a truly tailored approach to the modern workplace – psychologically and technologically- Where Thomas and Tim fall on the Predictive Index (and how cool this makes them)Check out Nexthink’s latest eBook, Top IT Trends and Predictions for the New Way of Working, to keep fully abreast of the latest Digital Employee Experience innovations. To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple, Spotify, TuneIn, Amazon Music, or your favorite podcast platform!

How does a “crazy idea” become a unicorn company?In a very special episode, hosts Thomas McGrath and Tim Flower are joined by Nexthink CEO Pedro Bados, along with his fellow co-founders Patrick Hertzog and Vincent Bieri. In a wide-ranging conversation – both a trip down memory lane and a look to the future – the minds behind Nexthink discuss:-The idea that became Nexthink and the road to unicorn status- How workplace tech (and even the definition of work) has changed since the creation of Nexthink - Advice for the next generation of entrepreneurs and startupsFor more insights from top executives in the world of IT and employee experience, click here for Nexthink’s latest eBook Distributed Minds: IT Thought Leadership for the Age of Remote Work.To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts.

For better and for worse, moments in real life over the past year have probably reminded you of scenes from a sci-fi movie. Is our virtual world becoming our reality – or has that already happened?  In today’s episode, Tim Flower and Thomas McGrath of Nexthink speak with Tom Goodwin, author, columnist, and founding member of Wharton’s Future of Advertising board. They had an insightful and free-flowing conversation about the dynamic between advancing technology and human behavior, as well as…  - How the pandemic highlighted the psychological impact of modern technology - Questioning the constraints of the contemporary work life - The most alarming – and inspiring – technological advancements since the pandemic  For more on technological innovation since the pandemic, click here for Nexthink’s latest eBook Distributed Minds: IT Thought Leadership for the Age of Remote Work.   To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!

Today, Paul Hardy, Evangelist, Chief Innovation Office at ServiceNow and David D'Agostino, ITSM Practice Lead at Nexthink cover this and much more on episode 7 of Digital Employee Experience. This discussion focused on the future of the digital workplace and...- How the measure of success has shifted since working from home- The power integration of services can have on your employees and business- Where your business can improve their human first approach Here is the Nexthink Pulse Report that explores IT’s digital experience challenges from top IT executives. For more information, check out nexthink.com or connect with us on LinkedIn. To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!