The DEX Show: A Show for IT Change Makers

Welcome to a brand new DEX Show series, named “Reality Bytes”. This new show-within-a-show brings together Nexthink’s brightest minds from both the journalist/analyst and technology fields – providing listeners with two distinct perspectives on the topics that matter most in the world of DEX.    In this episode, DEX Hub contributors Sam Holzman and Megan Brake and technologist Dina Elshawaf join forces with Tim and Tom to discuss the following juicy topics:Chrome in the workplace IT & the Flow State  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

For years, as long as the lights stayed on green and the tech was working, IT employees had done their job while tucked away in a nondistrcipt cubicle.  Fast forward to today and the hybrid work life as well as the growing need for user employee experience has revolutionized how IT is run.  However, this creates a block: How do employers continue to cater to their customers while making sure their employees have the workspace and tools they need to thrive?  In today’s episode, we chat with Adam Harding, Chief Technologist at Softcat, about personalization of the employee and user in the IT industry. We discuss: How standardization helps the few not the masses  The consumerization of digital transformation Why the employee experience and user experience is the future of IT For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

If the last two years have done anything, it’s revolutionized the way that we work. Mobile working no longer means we work from an office and can go to a job site. It means we have the world at our fingertips—literally. The ability to be anywhere didn’t happen at the snap of our fingers, but thanks to the advancements in technology like Snapdragon.In today’s episode, we chat with Rami Husseini, Director of Product Management at Qualcomm about how Snapdragon and its integration with Windows has made it possible for companies to change the way they work for good. We discuss:The future of mobile handsets with 5G and WiFi connectivity How technology impacts businesses and the way they workThe balance between sustainability made devises and demand For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

One of the first technologies we worked with was fire. From there it exploded into a multitude of different ways to integrate and make our lives easier.  The future of technology is just as complex as our evolution from fire to modern day computers. And it’s rooted in psychology. In today’s episode, we chat with our very own Oriana Ott, Senior UX Researcher at Nexthink, about the intersection between psychology and tech and how they’re bridged by data.  We discuss:Why IT has shifted from strictly computer-facing to incorporating more human factorsWhat qualitative and quantitative data shows the importance IT specialists and human interactions How psychology and technology will continue to grow together For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

There are different moments in our lives that change the course of what we thought was going to be. From small acts like trying new foods and clothes to taking massive leaps. Our guest on today’s show found this ideology shift on a beach in Morocco which led her to create a company bent on saving the planet. In today’s episode, we chat with Lubomila Jordanova, CEO & Co-Founder Plan A & Co-Founder Greentech Alliance, about her journey in sustainability and how technology can be used to bring us together for a greener future. We discuss:The balance of activism and “talk” in sustainabilityThe financial cost of climate change for businessesHarnesses technology to counteract environmental damageFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

New immersive technology has the potential to revolutionize the way we communicate, and that will have a profound impact on the way we work. So what futuristic tools are on the horizon and how will the role of the IT team transform to meet the needs of the user?In today’s episode, we chat with Mike Kenny, Global Technical Delivery Lead Unified Communications at Mondelēz International, about the workplace of the future, and how his company is approaching unified communications. Plus, we also have Sam Holzman, the writer and editor of all the fascinating content you find at the DEX Hub, on the show to share research from his new eBook about the future workplace.We discuss:How far we are from operationalizing immersive tech in the workplaceThe potential and limitations of new immersive techHow IT organizational structures will change in the futureWhy IT is becoming the facilitator of experiencesResources:New infographic: Experience Toolkit: Assembling a DEX Super Team. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Traveling back to the age of the dinosaur, we find the advent of the Digital Employee Experience founded in Windows 95. Jumping forward about 20 years, and we have a whole new world of technology driven customer experiences that have changed the landscape of DEX. In this special episode of The DEX Show, we turn the tables on Tim Flower, Global Director of Business Transformation at Nexthink, to talk about his career journey and how it led him to writing Digital Employee Experience for Dummies.  We discuss:The history of DEX and how it came to be what it is todayTim’s personal experiences working in DEXThe challenges of writing a DEX for Dummies book Resources: Tim’s book: DEX for Dummies For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Disability inclusion continues to be a focus for change in evolving workforces.  The influx of remote and hybrid jobs has created a new space and opportunity for those that may not have thrived in an in-person working environment.  But, what changes have been made and what still needs to change globally? Antonio Santos, Social Media Evangelist at Atos, joins us to talk about the changing focus of inclusivity in the workplace since the start of the pandemic. We discuss:The intersection of technology and inclusivity Leading with values internally and externallyHow storytelling can harness companies around customer and employee experience Resources: Antonio’s podcast AXSChat  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The only constant is change. At least, that's how members of the workforce have felt over the last few years.We’ve all existed in a state of constant flux. We’ve all had to be adaptable and flexible.Welcome to the modern workplace. Is it here to stay?Christian Reilly, VP of Technology Strategy at Citrix, joins us to talk about the evolving relationship between people, place, and technology.We discuss:The ‘New Now’How younger generations feel about remote workConsumer constructs in IT For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

IT has the power to architect a better employee experience—to enable an end user to stay in a flow state and perform their job better.But it requires nothing less than a revolution.Sounding the alarm is Jonathan Roberts, Analyst at Forrester. He joins the show to chat about how IT must expand its aperture and find new and innovative ways to support the business. We discuss:Highly engaged and burnt out employees nicknamed “tired rockstars”The connection between burnout/engagement and technologyThe evolving, amoeba-shaped definition for the workplaceHow IT can architect a better employee experienceFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.