
The DEX Show: A Show for IT Change Makers
The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.
Latest episodes

Jun 21, 2022 • 18min
Revolutionizing Workflow Integrations w/ Rami Husseini
If the last two years have done anything, it’s revolutionized the way that we work. Mobile working no longer means we work from an office and can go to a job site. It means we have the world at our fingertips—literally. The ability to be anywhere didn’t happen at the snap of our fingers, but thanks to the advancements in technology like Snapdragon.In today’s episode, we chat with Rami Husseini, Director of Product Management at Qualcomm about how Snapdragon and its integration with Windows has made it possible for companies to change the way they work for good. We discuss:The future of mobile handsets with 5G and WiFi connectivity How technology impacts businesses and the way they workThe balance between sustainability made devises and demand For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Jun 7, 2022 • 18min
From Computer People to Politicians: Psychology in IT w/ Oriana Ott (Nexthink)
One of the first technologies we worked with was fire. From there it exploded into a multitude of different ways to integrate and make our lives easier. The future of technology is just as complex as our evolution from fire to modern day computers. And it’s rooted in psychology. In today’s episode, we chat with our very own Oriana Ott, Senior UX Researcher at Nexthink, about the intersection between psychology and tech and how they’re bridged by data. We discuss:Why IT has shifted from strictly computer-facing to incorporating more human factorsWhat qualitative and quantitative data shows the importance IT specialists and human interactions How psychology and technology will continue to grow together For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

May 24, 2022 • 25min
Changing the Narrative of Greenwashing
There are different moments in our lives that change the course of what we thought was going to be. From small acts like trying new foods and clothes to taking massive leaps. Our guest on today’s show found this ideology shift on a beach in Morocco which led her to create a company bent on saving the planet. In today’s episode, we chat with Lubomila Jordanova, CEO & Co-Founder Plan A & Co-Founder Greentech Alliance, about her journey in sustainability and how technology can be used to bring us together for a greener future. We discuss:The balance of activism and “talk” in sustainabilityThe financial cost of climate change for businessesHarnesses technology to counteract environmental damageFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

May 10, 2022 • 32min
Touring the Workplace of the Future w/ Mike Kenny & Sam Holzman
New immersive technology has the potential to revolutionize the way we communicate, and that will have a profound impact on the way we work. So what futuristic tools are on the horizon and how will the role of the IT team transform to meet the needs of the user?In today’s episode, we chat with Mike Kenny, Global Technical Delivery Lead Unified Communications at Mondelēz International, about the workplace of the future, and how his company is approaching unified communications. Plus, we also have Sam Holzman, the writer and editor of all the fascinating content you find at the DEX Hub, on the show to share research from his new eBook about the future workplace.We discuss:How far we are from operationalizing immersive tech in the workplaceThe potential and limitations of new immersive techHow IT organizational structures will change in the futureWhy IT is becoming the facilitator of experiencesResources:New infographic: Experience Toolkit: Assembling a DEX Super Team. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Apr 26, 2022 • 26min
Digital Employee Experience for Dummies w/ Tim Flower
Traveling back to the age of the dinosaur, we find the advent of the Digital Employee Experience founded in Windows 95. Jumping forward about 20 years, and we have a whole new world of technology driven customer experiences that have changed the landscape of DEX. In this special episode of The DEX Show, we turn the tables on Tim Flower, Global Director of Business Transformation at Nexthink, to talk about his career journey and how it led him to writing Digital Employee Experience for Dummies. We discuss:The history of DEX and how it came to be what it is todayTim’s personal experiences working in DEXThe challenges of writing a DEX for Dummies book Resources: Tim’s book: DEX for Dummies For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Apr 12, 2022 • 24min
Tech & Inclusivity w/ Antonio Santos (ATOS)
Disability inclusion continues to be a focus for change in evolving workforces. The influx of remote and hybrid jobs has created a new space and opportunity for those that may not have thrived in an in-person working environment. But, what changes have been made and what still needs to change globally? Antonio Santos, Social Media Evangelist at Atos, joins us to talk about the changing focus of inclusivity in the workplace since the start of the pandemic. We discuss:The intersection of technology and inclusivity Leading with values internally and externallyHow storytelling can harness companies around customer and employee experience Resources: Antonio’s podcast AXSChat For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Mar 29, 2022 • 31min
The physical workplace vs. the digital workspace w/ Christian Reilly (Citrix)
The only constant is change. At least, that's how members of the workforce have felt over the last few years.We’ve all existed in a state of constant flux. We’ve all had to be adaptable and flexible.Welcome to the modern workplace. Is it here to stay?Christian Reilly, VP of Technology Strategy at Citrix, joins us to talk about the evolving relationship between people, place, and technology.We discuss:The ‘New Now’How younger generations feel about remote workConsumer constructs in IT For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Mar 15, 2022 • 27min
Architects of Flow w/ Jonathan Roberts (Forrester)
IT has the power to architect a better employee experience—to enable an end user to stay in a flow state and perform their job better.But it requires nothing less than a revolution.Sounding the alarm is Jonathan Roberts, Analyst at Forrester. He joins the show to chat about how IT must expand its aperture and find new and innovative ways to support the business. We discuss:Highly engaged and burnt out employees nicknamed “tired rockstars”The connection between burnout/engagement and technologyThe evolving, amoeba-shaped definition for the workplaceHow IT can architect a better employee experienceFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Mar 1, 2022 • 28min
Out with the New: Extending Hardware Lifecycles w/ Barbara Matoe & Mary Anne Cacciola
When we think about technology, old has become synonymous with slow, inefficient, outdated. Once a device reaches a certain age (or starts performing poorly), we’re quick to toss it out in favor of a sparkling replacement. But the ongoing chip shortage crisis has put unprecedented strain on companies’ hardware supplies – leading many in IT to ask: what if a device’s age isn’t the real problem? What if that lifecycle can be extended? This week, incoming Nexthink Ambassador Barbara Matoe, along with Nexthink’s own sustainability expert Mary Anne Cacciola, join the show to discuss how to extend hardware lifecycles – and how doing so will help both the environment and a business’s bottom line. We discuss: - Common misconceptions around device age and performance - How to make a big impact with small changes - Using hardware and application data to understand the true impact of employee devices - Advocating for Green IT best practices across the organization To learn more about Green IT and extending hardware lifecycles, be sure to check out the latest Nexthink Insights Report: Quantifying e-Waste in Corporate IT. Read it on the DEX Hub (dex.nexthink.com) for free from March 3rd. To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Feb 15, 2022 • 20min
Good Night, Smartphone: A Chat About Burnout w/ Arianna Huffington
Burnout and stress have been hallmarks of the work experience tracing all the way back to the industrial revolution. However, people are much more aware of it today, and as a society, we are taking concrete steps to confront the collective delusion that success comes at the expense of wellbeing. The process starts with setting clear boundaries around work and technology. Arianna Huffington, Founder & CEO at Thrive Global, joins the show to share her burnout story and offer advice on what companies and individuals can do to battle burnout. Join us as we discuss: - The paradoxical symmetry between the rise of automation and stress - The importance of setting boundaries - How companies can address burnout in a hybrid world - Why IT needs to focus on people as much as the technology For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.